Wilson Home Services

Kristi H.

I made an appointment with this company for 11am today, which I had confirmed the day before. No one contacted me or showed up for the appointment so I had called to see what had happened they had explained that my appointment was "lost." I scheduled another for later in the day and when no one showed up for that one I called to see what happened. The owner himself Mr. Wilson happened to answer and explained to me that they were helping people all over the metroplex due to the recent snow storm and that I would just have to wait. I explained my frustration with the original appointment and received no apology, just more explanations about how they are busy and how long he has been in the business. I explained that I needed them to inspect the sewer line of a house that I was intending on buying and that time was a factor and that his team was knowledgeable of my situation from earlier in the week. I was told "Well if the sewer line was a concern to you, you probably shouldn't buy the house anyways." The service they were hired for was to inspect the sewer line so that my realtor and I could make that decision. NOT HIM!
We waited even longer for someone to come and when they got there the camera to inspect the sewer line didn't even work. His crew was polite and apologetic, and I imagine do great work normally. Mr. Wilson himself was rude, and condescending. Since he felt the need to give me his unsolicited advice, here's a little for him: don't be condescending to your customers when you can't even book appointments correctly.

Nick B.

This is by far the worst company I've ever interacted with. They didn't show up for the appointment that they set--despite even calling to confirm the appointment with us the day before--and then set up another appointment five hours later. The kicker is that they were 2.5 hours late to the second appointment, and the camera (for which the entire appointment was for) didn't even work. The owner of the company didn't even apologize and instead attempted to explain why the appointment shouldn't have been kept because of how busy they are. The only thing I'm thankful for in this whole experience is that I didn't have to give them any money because I hope they never make another cent.

Angela F.

We had a busted pipe due to the freeze that happened. Just like everyone else, I was scrambling to get a plumber. Wilson Home Services had me on their schedule and I cancelled, as I expected another plumber to get to us before they could. The other plumber was unable to get to us that day and wouldn't have been out until this week. I texted and asked if we could get back on their schedule, and much to my surprise, they were able to come out the next day! Brad and his apprentice Mark were very kind and professional. They quickly assessed and fixed what was wrong and were able to warn me of the price based on their initial assessment.

Scott S.

Adam from Wilson just completed repairing a broken water supply line to my house. The break was in a tough spot in my shrubbery bed, but he managed to complete the job with minimal damage to my shrubs. Great solution at a reasonable price. Wilson is on my team from now on.

Todd U.

I always have received good service from Wilson. They are very efficient when it comes to scheduling and communicating. In both instances in which I've needed same day service, they've been able to accommodate me. Brad is a real pro on the plumbing side. They aren't the cheapest around, but you know it will be done right the first time.

Arun P.

Contacted them thru Yelp for a quote for a plumbing job - faucet replacement. Got a prompt response and was asked to call them for the quote. The lady on the phone gave me a quote and I double checked if there would be any additional charges. She said that would depend on additional work that needs to be done. I confirmed that it would be fair for any additional work other than the replacement of the faucet, should it occur, be discussed at the time of work. The appointment was scheduled for the following day.

The technician arrived as scheduled and was wearing a mask, which was appreciated. He assessed the work and asked if I had the replacement faucet, which I did. He quoted a rate which was 4 times the agreed upon rate. There was no additional work that was needed except removing the old faucet and replacing it with the new one. I let him know of the rate that was agreed upon with the office and he said he could give me an additional discount, which was still 3 times the rate. He said that the rate quoted by the office is just for the service visit, which was not what we agreed to over the phone. I was out of options and could not wait another day without a functional kitchen sink, so I agreed to the new rate.

The tech completed the work in under 15 minutes. He was friendly and efficient. He cleared the old faucet but no clean up of the work area was done after the replacement. He mentioned about a free membership which was part of the total fee that I was charged and that I could use it for AC tune ups and other services. No details were given and I was asked to call the office. I was not interested in the membership and given this experience, I highly doubt I will use their services again.

Am not a fan of businesses that take advantage of a bad situation. Barring the pricing discrepancy, I have no complaints about the work that was done. Wish they were upfront and set clear expectations about their pricing from the get go.

Melanie P.

They came out quickly, gave a quote and worked well with my realtor. I appreciated their willingness to work with a realtor instead of us the (long distance) customer.

Paris W.

The issue with our AC was rather involved but this company was great every step of the way, replaced the blower motor, diagnosed and fixed the underlying cause so that it wouldn't happen again, helped explain the process as they went along. Every tech I met with was extremely polite and professional and their prices were fair. I would definitely recommend!

David F.

After being postponed twice by our initial water heater installer, I called Wilson Home Services out of desperation. Friday evening was upon us, and we had been out hot water since Monday. The previous installer was dismissive, and really did not seem to care! The Wilson team was the exact opposite! They had our installer, Chad, to our house promptly. The install was great, Chad did excellent work, and he took care in not getting rusty water on the carpet! This team will definitely be the first folks I call with my plumbing or electrical needs!

Tom B.

Everyone from the Tech to the Dispatchers were awesome. Friendly and informative. Quick to respond