Wilson Heating, Air & Plumbing

R H.

I called Wilson Heating & Air out for having no heat. The service tech looked at my heating system and stated that I needed a whole new unit totaling $7,800.00. Well I wanted a second opinion. So I called out another person and he did the same check and told me that it was only dirty contacts. He cleaned them and it is now working perfectly. He charged me $75.00 for the service call. So in a nut shell Wilson Heating & Air tried to sell me a unit I never needed !!!! These people are obviously totally dishonest and are only concerned with sealing your money. ABSOLUTELY AVOID THIS COMPANY!

Pam L.

They sent a kid to look at my furnace. He said the safety switch had gone out, probably due to dust buildup, and that it was not available as a part. Also, the fan was not coming on because of carbon monoxide. Needed whole furnace replaced, unit typically $4,000, but his boss would let me have it for $3,400. I needed to think about it; he said the weather was going to turn bad tomorrow so I shouldn't wait too long. 2nd company recommended to me came out, fixed a loose wire, checked for carbon monoxide, cleaned the unit, all for $99. It's still working.

Doug M.

I called on Monday, they promised to be out Wednesday. I had to call when they did not show. They were 'slammed'. Could you not just call? I called another company. Never heard from Wilson's. How do people like this stay in business!

H H.

They were recommended via the Nextdoor app. I called last week, scheduled an appointment for this morning, 5.26.15, from 8-12. I called a couple of times to check on the progress of the service guy and was told I was on the list and the plumber would be in contact with me. No call. I called at 12.05 pm, and was immediately sent to voicemail. I wasted a half day off of work that I didn't really have the time for and my leak is still not fixed.

Richard H.

Do not ever use these people to fix anything for you. They deliberately tried to sell me an air handling system that I did not need. The service tech was so lazy that he didn't even bother to put the side panels back on outside AC unit.

Steven S.

I had 2 A/C units installed in late May 2014, to the tune of 12k. On Monday August 11, I noticed that the units were running too long for our very mild summer here in Dallas.

I've called and Eric has said he will send someone out. It's now Thursday August 14 and still no service. I have a 10 year guarantee. I do hope Eric makes this right and that I can repost that he did.

update: 7:40 - spoke with Eric, very apologetic, we are trying again for tomorrow.

John O.

Horrible. Not an AC company You are a number to them and they treat you like they have other things to do . Had to ask for another employee because they sent someone who did not have knowledge on troubleshooting . Waste of time.

Aimee M.

Again, Wilsons comes through for me. We had a pipe freeze due to the cold weather. I called and they were there within an hour and the job was completed in less than an hour. I appreciate all they've done - no matter what or when they've come through for us.

Karol L.

Geez, I'm taking the time to write a review, because my experience was very different from the ones listed. Turned on my furnace, and it was sounding very loud. It came with the house, and I was told it was a very high end unit by my inspector. That means not everyone is trained to work on it. Scheduled my appointment, and they were right on time. Surveyed the problem, and they explained what needed to be done. Returned with the replacement part (that was under warranty) and corrected the intial installation problems (from another company) that led to the part breaking down. Marcos is the best--he made sure that everything was done correctly and that it was working well before they left. He even made sure that the guys put a drop cloth down to protect my floor and that they cleaned up before they left. He walked me through everything that was done. While I don't have a service contract, I felt that their bill was reasonable. I had great customer service from Hadley, who scheduled my appointment and followed up to make sure that everything was accomplished to my satisfaction. So, give 'em a try....seems like they have solved some of the problems that the other reviewers had by putting together a very good team.

Lance L.

Never use this company! They wanted to charge us 3000 for a new furnace and then tried to install a filthy used one. We had a different company come out and they repaired our current furnace for 300. They told us any competent, honest company would never have replaced it. We contacted channel wfaa news and they did a story on wt happened to us. They interviewed the owner of Wilson's and the guy lied through his teeth. They're crooks!