Will's All Pro Plumbing & Air Conditioning

Joey S.

We had a little plumbing job come up on a Saturday, and I called too many plumbers trying to find someone who could come out FAST. I called Will's and they had Doug Rivera to our door in less than an hour. He got the job done right, and got it done quickly. Thank you, Doug!

Carissa H.

These individuals show up late consistently. I had a new AC unit installed. They did a poor job and it failed city inspection. They came and supposedly fixed the issues. Well it failed city inspection a second time. at this point I called and demanded someone else come and fix the repairs. They did send someone who said that the installers did a bad job but he could not fix it and the original installers have to come back. I have no choice but to have these incompetent people come back. I hope I don't fail another city inspection at this point. I have already lost a weeks worth of work waiting for these individuals. Save yourself the headache and go with someone else.

Jami L.

The visit cost me $128 for the service call for AC checks on two systems at our home. They came out as scheduled. Looked around for a few minutes told me that I needed to completely replace a mini split system because it would cost $400-450 in freeon and it probably had damage to the compressor. They quoted $5500 to replace it. They also have quoted $2500 to replace a drain pan that is on our air handler because it drips. After the tech left he came back about an hour later after he'd had lunch and realized that he'd left a bunch of tools in our attic and in the yard. I called another company to get a second opinion and I'm glad I did. It took the other company less than 10 minutes to find the leak in the mini split (actually just a loose fitting not even an actual leak) they put a couple pounds of freeon in and it cost me $150 in all! Call Ralph's AC instead!! Absolutely never going to waste money on having Wills All Pro out ever again.

Daniel L.

Huge waste of time and money. Paid for a service call only to have the tech state that my unit had a leak and suggest replacement over finding and fixing said leak. I called in another company that found and fixed the leak in less than 15 minutes. AllPro just wanted to run up a bill rather than doing their job!

Nidia M.

My landlord used these people when he decided to change out our whole unit since the current one was old. They got here at 9 am on 7:2 and didnt leave until 11:30 pm. They broke tools, had to leave to go get tools, had to leave to get more parts before they finally. Mind you the ac obviously didn't work and it is July so it was so hot in here for us and our pet. We were patient even though it was a work night and we had to get up early the next morning. They left and said it was fixed. At about 3pm on 7/3 we got home to notice it was hot again. My landlord called them out and they got to my house at 5:30. They discovered to leaks outside and one inside. They could fix the two outside which could have been discovered the first night had they done all their testing to make sure no leaks. They could not fix the leaks the same day so the tech that came out got his supervisor on the phone and they approved a hotel for us since the next day was the 4th they would not be able to come out till the 5th. They said go get a hotel enjoy your fourth and don't worry about where and they would reimburse. No one was in the office so late in the day to pay up front for us. I asked if there was somewhere specifically they usually booked and he said just find some place that is pet friendly and enjoy your 4th. By this time it was 6:45 the night before a holiday. I live in the medcenter so all of the hotels that were pet friendly were booked because of the holiday because of how close to fiesta Texas. We called about 7 hotels. We went to Staybridge checked in and it stunk and it was 199 a night plus a 75 deposit and it was not clean. I kept calling finally found Hyatt hill country resort for 169 because of my husbands disabled vet status and federal employee status we got a great discount. We stayed even though it was in an inconvenient location but were glad to be in the cool and have our pet with us. When I turned in the receipt no one could figure out what I was talking about and acted as if this was never the situation but took the receipt. I waited a week and called to check to see when I would be reimbursed and they said they would call me back. The most obnoxious rude condescending man called me back and said that he could not justify my stay at the resort and that he would have put me in la Quinta and said he would only pay a portion of the bill. He made me feel as though I had done something wrong. When I called back to see if the partial check had been sent he answers said yes and hung up. That was on 7/12. I have yet to see the check and when I called him on 7/20 the minute I told him who I was he hung up on me and rejected my call when I tried to call back. He is the most unprofessional man I have dealt with in a very long time. Beware!! They are dishonest and do not keep their word. I will be contacting ksat next. I am out money because of their promises. I posted on their fb, they called me a liar and then blocked me from responding. CLASSY

Fiat L.

The one Star is because they came late at night trying to solve my plumbing issue. I appreciated that. The technician was not able to solve it, but he did say it was coming back the next day. He did confirm we had a block in our pipes and he was coming back with a bigger instrument to double check. He did try his best to solve the problem which again I appreciate. We could not use our bathroom, so it was an emergency. The technician said he would come back the next day in the early afternoon which was understandable since he left at 3am. We called the company at 2pm since no one had showed up. They took our call and said they will reach out with a quote. Two days later we are still waiting to hear back. We went with another company immediately and they are already working on it. This is a $6k job and an emergency so I guess AllPro doesn't need customers. Bad follow up and assistance.

Auntie M.

After posting this review, a representative from Will's returned my calls and refunded an amount that he and I agreed upon. I give three stars for the experience and for doing the right things.

Jimmy W.

Had Will's All Pro service my AC units today; I am extremely happy with the work! The technician was professional and friendly and worked on my AC units for 2 1/2 hours nonstop. Best of all, the price! Unbelievable price at just over 100 dollars. I found my new AC company

Marshall S.

My AC went out on a holiday weekend so I was quite happy when Wills All Pro came out to check it for me. Within 2 minutes of checking the unit the tech said I have found the problem. It's not getting power and proceeds to flip a breaker. Cost: $126 and embarrassment. Ac unit runs fine for 1 week. Following weekend it stops working so I go to flip the breaker again and it repeatedly disengages everytime so I call wills again. They come out to recheck the system at no cost so I'm feeling happy about that. But that's when things take a turn. Technician says the compressor is bad which is very unusual for this type of unit and it will cost approximately $3500 to fix but hopefully it will have a warranty. Feeling upset but go ahead and fix it please. The next day they call... Good news. We found a compressor that will work for your unit. I will need $500 deposit so I can go get it and there will be a fee for picking it up. Agreed but asked about the warranty. He said I'm sorry but your warranty was only for 1 year. I disagreed and insisted that he checked again because I found my manufacturer's warranty online. An hour later he calls back and says you were correct. You are still covered under the warranty. This will bring the cost down to $2515 minus military discount of $251. That afternoon install techs came to replace the part, finished within 2 hours. I payed and asked for a breakdown of charges. Labor $809 replacing refrigerant recovery vacuuming the lines welding and miscellaneous parts $1708. 3 hours later the house had only cooled 4 degrees and the unit started short cycling. I called them back and they agreed to return. The next day the installer check and refilled the coolant but we noticed the lines were freezing and the pressure readings were off. He said sir there is something else going on with your system. Do you mind if I look inside? He looks at the coils and determines that they are in need of a cleaning and warns me that there will be additional charges for the service. I'm upset because this was not inspected during the original visit and the original technician insist that he is not responsible for checking the coils after he found the problem with the compressor and said it will be approximately $1800 more to fix. I'm clearly upset so they call a manager who says they will do it for $825. I tell them I will clean it myself. So I cleaned it and now my ac works fine but wills all pro never followed up afterwards. The only reason I'm giving 2 stars is because the one installer took it upon himself to find all underlying issues and saved me from future costly repairs.

Kristen T.

Although Wills came out sooner than anyone else offered, I felt swindled after they left. I had a terrible leak that had damaged the majority of our bathroom. The person in the office offered to send over the remediation company as well as Wills and they got to my house 1st and we agreed to use them to clean out all the damaged drywall and insulation. Then Wills showed up and found the problem. When the tech showed me the outrageous prices I had to choose from(some were insured more than others), I questioned if I wanted to use them. The tech said that because I chose to use the remediation company they referred to me, I had to use Wills. So I basically was strong-armed into paying over $1000 to fix a 2 foot pipe that had a pinhole sized hole in it from a nail. And I had to pay before they left. Never will I use this company again.