Williams Plumbing & Drain Service

Sage P.

I'm writing this on behalf of my father who called Williams Plumbing to fix a small leak in the boiler room at his motel recently. The plumber came to check the leak, he tells my father that it's going to cost over $500. My father thought it was too much for such task but said okay since he needed the leak to be fixed ASAP. The plumber then tells him he needed to go get a part to fix the leak. It took him an hour..not sure why it took him so long to get a part. He comes back, works for an hour. Then says he needs to go get another part, which takes him another hour to get! He also tells my father that he needs to charge him more because he needed to get that other part (which really costed $40-$50). He fixes the leak within an hour and my dad ended up paying over $1,000! I feel like since the plumber knew my dad needed it fixed right away, he decided to double the price..this is ridiculous and makes me think Williams Plumbing is greedy!!! I would never recommend Williams Plumbing! They will over charge you!

LyleE C.

Calab from Williams Plumbing offered to repair old metal P trap under a sink with PVC - for over $900! I'll give him the benefit of the doubt; maybe his PVC was gold plated.
I ended up doing it myself in under an hour including a trip to Lowes for parts - under $10. Oh, I paid them $110 for the privilege of their offer of over $900 to do this job.
I'll not be calling them again - EVER.
LATER: After several calls from Williams Plumbing, and the refund of the $110 - I just may call them again if or when I have plumbing problems.

Jason K.

Long story, but I summarize. Complete ripoff. I understand that it can't always go right but it is impossible to get in touch with a supervisor or anyone with authority. Always told they are out of town.

They do not stand behind their work and had me pay several times to fix their problems until I gave up and called a different company. Interesting, the new company guarantees all work for two years and didn't charge as much.

I feel sorry for the employees.

Nancy A.

I understand that I will pay a premium amount during a holiday so I was willing to pay the $250 service charge when I called Williams Plumbing when my toilet was clogged over Thanksgiving weekend. The technician looked at the toilet for less than 5 minutes and said it would be an additional $110. I wanted it fixed so I agreed. After less than 5 minutes he said it was flushing properly. So for less than 15 minutes, it cost me $360. I had tried to fix it myself before calling and had taken the tank lid off. It was still on the floor after he left. And the toilet was continuously running. When I called Williams back they said I had only reported a clogged toilet, and didn't request that I needed it repaired. So since the technician didn't need to look in the tank, I shouldn't have expected him to replace the lid or wait around to make sure the toilet was totally functioning correctly. And to have the continuous running fixed would require a different technician and another service call. I think Williams plumbing has forgotten about good customer service over the $'s. I have used them for many years but will no longer use them after this experience.

Karla S.

Scheduled an appointment 4 days ago. Was given an 8 hour window, from 8 am until 5 pm. I contacted the company at 1:30 pm to check status and was told I was next on the list.
The plumber called me at 4:30 to say he had 2 more jobs ahead of me and might possibly make it between 7 and 8 tonight.
I canceled.

Laura P.

My outside stem faucet kept leaking and I knew it needed replacing. I requested a service call online over the weekend for Monday since I didn't want to pay weekend/emergency prices but also wanted to get it fixed before it froze and they had someone come out MONDAY! Joshua did a great job and called 20min ahead of time as requested and completed the job quickly and for a reasonable price! I also had him clean out my bathroom sink faucet while he was here since it kept clogging up. I love that they e-mail you a picture of your technician beforehand as well! Extremely satisfied.

Jimmie F.

Had to help install outdoor faucet, put in one 6 inches too long, froze and busted again. Will never use this co again! Do yourself a favor and do not use this company.

Donna H.

During flooding in Tulsa, I got water in my basement. At first I thought my gutters had stopped up and caused water to get in my basement. Then i saw the lawn guys had made the downspout drain to my basement. I called and within 30 minutes someone was at my house helping me. The leak guy got the unstop the drain out and my immediate water problem is solved. They gave me an estimate for a new hot water heater, but told me to let my hot water heater dry some more and maybe it would work again. The unstop the drain guy gave me advice on keeping my basement drain healthy. All three guys couldn't have been nicer. They are not cheap, but the fave me pricing prior to doing anything.

Donald L.

Scheduled job immediately and stayed on coarse for budget and projected deadline. Great Customer Service. Explained every aspect of process. Clean and efficient. Took on a job no other company would even call me back to quote. Very impressed and would recommend this company to anyone. Derek did a Great Job!

Katie G.

I can't even give them a star. Williams came out here last week to fix a broke pipe. This week its still leaking. The tech Billy wouldn't even come back to check the problem. Talk about money spent for nothing. And the way he talked was very unprofessional. Don't use them!