Williams Energy

Stephanie Z.

Run run fast as you can away from this company. We had good service for past few years but then in Dec 2014 it all went downhill. We lost heat, tech came out replaced our wall thermostat, next am woke up to cold house, another tech came.. Wasn't wall thermostat but a relay switch. Tech bypasses system so heat will work without switch. Part ordered. A week goes by no word from Williams so we call, yes part in wait all day for tech to come. Turns out they ordered wrong switch. New order put in, this is wk before Xmas. A wk goes by no call again we have to call office, nope part not in they r gonna call to see what's going on. No return call, now it's after Xmas, we call to see what's going on. Well their supply company had to order it from another company and somehow how was placed correctly. We are told it will take at least a wk to come in. Really?!?! Is it being hand made out of solid gold in the Amazon jungle. I'm told deliveries are all behind because of the holidays. There is this thing called next day delivery you know. I'm told not all companies use it. Um ok. Now heat is bipolar some days it works some days it doesn't, temps still on mild side and we have electric heaters. Now it's 4 wks later and heat is on fritz, tech comes to bypass again cuz here comes cold weather. After 5 long wks part arrives, I get an attitude when I call to inquire. Apparently I missed a call, sorry I was at work...make an app for tech to come.. Again I wait hrs. Finally tech & part arrive & heat is fixed. We should have left the company then but we stuck with them. On Fri Feb 13 we notice we are low on oil, we are at 1/4. We call and leave message with answering service. On sat the 14th we call, I am told a ticket has been printed for a delivery, but you know you have enough oil according to us. I explain we've used more than usual due to kids being home all wk cuz of snow and a houseguest. Temps are below zero and storm is on the way. I am told trucks are out delivering. Do they show??? NOPE!! We didn't expect them on Sunday. On Monday the 16th, the float is hovering on E, I call office. I'm told trucks are out but not in Braintree, and once again I'm told I have enough oil. No oil gets delivered. On Ties I call office at 8am. Once again I'm told I have ticket printed for delivery and that trucks are in Braintree and that they would do their best to get to me, but trucks are having hard time with snowbanks, narrow streets and no access to pipes. I explain I'm on the main road, we've carved out space for the truck between our driveway & the neighbors and they have full access for delivery. By 3, still no oil. I call office, explain EVERYTHING AGAIN & EXPRESS MY FRUSTRATION. I'm told person I need to speak to is busy, can I hold, yes I can. Then he gets back in phone and tells me she's having computer problems can she call me back. I leave my number. I don't get return call but my hubby does and they tell him that we should expect a delivery sometime that evening. 6pm comes no oil. I call office and get answering service and I go thru whole thing again. Tech calls me back, trucks are done for nite, if I lose heat during nite call back and they will come out. Luckily we don't lose heat but now float is going below E. On Wed the 18th I call office at 8am and go through everything AGAIN!! I am meet with absolute rudeness. Guy tells me he is one of two people in office, he doesn't know if my ticket is on truck or not, the trucks are getting ready as we speak and they will be in Braintree. He will see what he can do for us. Really I've been calling since Fri!! I ask for manager or owner. Neither are in. I ask that they call me back. Man tries to hang up, excuse me don't you need my number?? No, he rattles off a number.. That's my husband's.. I want return call and give my number. Do I get return call..NO. I do my homework and find another company who can deliver oil today and take us on as customers. I call Williams back. I ask for owner/manager. The secretary asks who's calling I tell her the pissed off customer who's been calling since Fri and still has no oil. She comes back on line to tell me both are busy and can't take my call. I tell her to give them a message.. We are no longer customers, tell the truck to not come to house, we are done. Also tell them I'm calling the BBB and reporting them. I then get an attitude and am told there's 5 ft of snow that their trucks are dealing with. Yeah I think I know that!! I've been calling since Fri and you've yet to show up and now I'm on E just waiting for tank to run dry. She hangs up on me. Owner tries to call the hubby and then miraculously the truck shows up 20 mins after I tell them I am reporting them. I waved off truck, tell him he's not wanted we are no longer customers! New company took care of us within 2 hrs of calling!! See ya later Williams

T F.

We have a relative in Braintree, whose driveway and path to the oil fill has not been shoveled out. Yet, your very determined delivery person trudged through God knows how much snow, to get the job done. Perhaps he's not required to do so, but he did, not only for his customer, but for his employer as well. Kudos to this dedicated employee of yours, what an asset he is to your company. Thank you!!

Meg L.

This place is awful! Got a flyer in the mail from then when we first bought our house. It ended up being the worst experience i have ever had with oil company. Was on a ""budget plan"". My first oil delv was around 600$. Ended up checking my card.. they charged me the 600$ in full.. called was told the following month they were not going to charge me and then 2 weeks later got charged again another 250$. WHAT A JOKE. I was 7 months pregnant at the time and I was just all set with them. They came to clean my furnace.. heat stopped working the following day and all of a sudden I needed a new part.. 40$ later. I literally spoke with them 5 times in 2 weeks. Now i have a new oil company come... I just pay when I need it. Always the cheapest and never have any issues. I also have a different guy come and clean my furnance.. and no issues. This company is awful! I would never recommend them to any of my friends.

Jean S.

My husband was out of town, and I called Williams and told them I had no heat. Next thing I knew someone was at my house fixing the heat. They come out any time of day or night. I HIGHLY recommend this company, as they treat you like your family. Thanks

Karen Y.

We had several years of good service until the past six months which has been nothing short of a nightmare.

We planned to convert to gas so I cancelled auto-delivery January 2013. The day after we had them service our furnace in October 2014 (and were told it was 100% not functional) they suddenly decided to deliver 325 gallons of oil.

I have been trying to get them to remove it since. I've made more than 9 calls, sent emails, letters, etc. You would hope for more from a local business.

E M.

Been with Williams for over 8 years & just had the worst experience with a company ever. Our water heater was leaking & the service tech came on Friday, ""fixed"" something on top & left. Next day still had water in the basement. Tech said he did all he could & maybe it was coming up from the ground! Refused to come back & was extremely rude. Meanwhile we still had water in the basement. Had a plumber friend stop by & look at it & said the bottom was rotted out. Called Williams again, scheduled service for Monday. Took the day off work. No one showed up, we were told that they forgot to schedule us & hung up on us! Tuesday still no show. Told us we needed the receipt from the manufacturer of the water heater otherwise we would have to pay up front. Understandable, but could have told us ahead of time. Luckily we had said receipt. Finally showed up today after almost a week of mopping, shop vac-ing, and tearing out the rug & probably now the walls in our basement thanks to their lack of customer service & follow through. To top it all off, we left them the key to the basement door to which they broke the key in the lock & left it there. Can't wait to find a new company. Reliable & excellent Oil Delivery service, but pray nothing breaks because the other services they ""provide"" are deplorable.

Anna B.

This company has poor customer service and questionable business practices. They profit from letting customers run out of heating oil and charging them $20/gallon for an emergency. And that's if they are able to make any kind of delivery. I will never do business with them again after getting exceptional service from Benway - on a weekend too! Drop these losers and look elsewhere.

Charles H.

getting to the 20% level on the propane that heats my house tank lead me to arrange for a delivery of propane. owning my tanks i am able to buy propane from whomever i choose, price is not the only consideration. additionally I wanted to deal with a local family owned business, that had been helpful in the past when I had a few questions or problems. I decided to use Williams, while they cost about 90% more than anyone else I wanted to reward past help and hopefully begin a long term relationship.
I placed an order with the salesman who assured me that all was in good shape, and I was told that the actual delivery would be handled another company but all else ( billing, collection etc) would be handled by Williams. he told me that i could count on the propane being in my two tanks no later than three to five business days from Friday the 15th of Nov.. I was excited that this process was so easy, and that I would be able to support a local business.
the days pass, calls and messages to Williams to confirm delivery go unreturned. on the third business day i decide to take the day off from work be home to ease the gas delivery, all on the hope that the delivery would occur that day, after all the sales man was aware that the tank was low on the 15th and due to the cold was getting lower.
all my efforts were wasted all the good ideas washed away, tank is now close to zero and due to an argument between the actual delivery agent of the propane and Williams over who had rights to me as the customer I get no propane from Williams. the actual delivery agent cannot deliver until next week long after I would have run out.so I went to another dealer that I have used in the past who is 50% of Williams price, and bought enough gas to get through Thanksgiving. in the end Williams did not stand up for me the customer.to heat my house through no error of mine I was forced to pay an emergency delivery fee, to ensure that I will heat for the weekend.
do not use them, they cannot be counted on, one star is being generous.

Terri C.

SCAM ALERT. These folks are offering ""discount"" packages for annual service and on-call availability. Discount, my foot. When I found out I didn't need a service package, or to pay extra to have someone on call, I cancelled the whole thing before my credit card was charged. However, I got a bad feeling about these folks and had the bank issue a new credit card with a new number. Good thing! It turns out they tried to charge me anyway, even after I told them I didn't need or want the service plan.

dee L.

These guys are great! We had Don and Tom yesterday to install the new bath fixtures. As it occurs the sink base was very high and prevented install on sink base drain traps. Don and HVAC specialist Tom worked to solve the problem.

We spent so much on creating a lovely bath, and so needed some people who cared enough to plumb it properly.