Williams Comfort Air

Sher B.

I work in private home management and have worked with WCA in the past but it was in 2016. Recently, I fired another service provider because every time they touched the home owners units, there was an issue and the unit is only 7 yrs old. Home owner turned the heat off in late March during a wamr spell and whe she turned it back on, there was air and no heat.
So at the home owners request, I called WCA. There was a long hold time so I requested a call back. By the next day at 11am, I had recieved none so I tried again. I was told by the automated system I had 3 min of hold time, then two, then one and then one again?! And then I got connected.... to the answering service.... and then I got on Yelp to review my experience and viola-barely 3 stars... Not surprised.. Seems WCA should invest in some customer service and total quality management.

Beth R.

Thanks to Williams comfort air they did an awesome job inside and out installing this SUPER QUIET A/C. If there wasn't a new unit there we would of never known anyone was on our patio for the past 3 days, this crew was very respectful to our property as well. We live in a condo and their unit sits on our patio. My husband and I enjoy outdoor living kicking back and watching tv on the patio which made it almost impossible to do with the loud old one. special thanks to Andy Volk and Evan Roberts you guys our Rock Stars!!

Dante P.

they did some work for my friend and did it well Josh one of the owners is a great guy and has a great staff.

Zach M.

These guys do a solid job... price is little frustrating at times, but I go with them for all plumbing and air issues because I trust them. Last year my air went out twice and they did charge me for both times they came out when I believe the first time was their fault. I recently used them for plumbing as I had a corroded pipe in my bathroom. They did a great job and talk me through the issues and what they are fixing. Only reason for 3 stars is the price for services.

K W.

Williams Comfort is a Mr Plumber franchise, and did a great job on clearing a sink drain. Was able to schedule a next day appointment during a busy week of ice and freezing. Professional, on time, and quickly resolved the issue. Price was less than $100. Would highly recommend these guys.

Dolores W.

Waited all day yesterday for a serviceman to show between 10 and 12. Wasted an entire day listening for him. Gave up after 8:30 pm when my nephew arrived. I scheduled this appointment before 11/9/18 to take advantage of a couponed ""special"" furnace tune-up but the earliest appointment they could schedule was 1/8/19. I am housebound and could be in serious trouble without proper heating and air conditioning. Guess they were punishing me for postponing the purchase of a new furnace and ac system Not good to lose a large contract for the price of a service call. This is no way to treat a NEW customer. Might be best to hire an individual who cares and is more reasonably priced.

Mary H.

We had water heaters replaced in July 2018. In October 2018, we received a call from ""Don"" telling us that the amount we paid in full at the time of service was $700 less than we should have paid. As local business owners ourselves, we are aware that accounting errors occur, but that any errors that are not caught in a timely manner are at the business' expense. We have received additional calls from Don this month indicating that we are being sent to collection. We have paid our bill in full at the time of service and have never been sent to collection in all of our 30 years of home ownership.

STAY AWAY from these people.

I wish I had.

Nikki B.

This company is the perfect example of why you should go with local family owned businesses instead. All I needed to know was if their warranty on my water heater they installed was still valid. I told them this on the phone but they wouldn't tell me without scheduling and charging me for a technician to come out. They charged me $94 to tell me that it wasn't. Then they quoted me for a replacement and their estimate for labor was $300 higher than the local plumbing company I will end up going with. Save your money and go somewhere else. So disgusted with my experience with them.

Jemmie W.

PPPS: 4 years after Williams Comfort Air strongly recommended that I spend around $4,500 to replace my HVAC unit, it is still running strong.

I will keep giving annual updates here so everyone can see how long this unit runs for after Williams Comfort Air strongly recommended that I replace it because a $190 inducer motor (that they wanted $930 to replace) was bad.

Steve G.

Williams Air installed a air conditioning unit and it is what I was told. The installers were very professional and nice. The unit installed had some issues the first couple of days, which took a LONG time for the service people to correct. ( 3 visits) The service is not what I expected. Williams Comfort air has not done what I was promised and expected. I also was told that if I sent a referral and they installed a new unit that there was a referral check that I would receive. They told me that it was ""in the mail"" as of 10 days ago. Guess what???? Still nothing, Williams Comfort Air has a problem keeping their word....