William J. Riley Plumbing & Heating

John A.

We have used this company three times now. They do great work. Very good at talking through the job and not doing more than is necessary. I would definitely recommend. Reasonable rates as well.

Pinny B.

I have mixed feelings about this plumbing company. I won't bore you with all of the details, so here's the quick version.

Pros:

- David seems like an expert repairman, was friendly to my kids, explained everything patiently,
and did a great job fixing my boiler

- They gave me recommendations to other local services that were really good - they recommended a good Drain company, and Chimney company

Cons

- Their rates are astronomically high (in my personal opinion) - per their biller, they charge $160/hr for the first hour and $110/hr for each additional hour - they also charge for time sourcing your parts, and they round up to the nearest 1/2 hour - this was all told to me on the phone by their biller.

- Instead of sending itemized bills, they just gave me a single amount, and when I asked for the breakdown, the most they would do was split it into ""parts"" and ""labor."" I was expecting a bill for about $400 after my service call (90 minutes total time spend at my house + a ""controller"" part that I still don't know the exact price on), and the actual bill I received was for more than $800.

Conclusion: This company is superb if you are looking to hire an expert and are willing to pay the above rates for such service. This company is terrible if you are trying to get things fixed on a budget.

Anon R.

Friendly, professional and prompt service. The Company reprsentatives instilled exceptional trust.

Bob R.

I own some rental property in Providence and I tried them because of their good reviews on Yelp. I've used them twice already and they were prompt, professional, courteous, fair price and they helped me a few times when I called for some follow up questions and were very nice and helpful. They are now my go to plumbers for Providence area.

Jakob M.

I was having issues with my boiler on a Sunday (NO HEAT AT ALL!) in mid-March, temps in the high 20's/low 30's, so I went online and starting looking up different plumbing/heating companies. I made a few calls to companies I found online and Riley Plumbing and Heating was the first to return my call. One of the technicians, David, called me back shortly after I initially called and went over some details over the phone. I had called a few other companies and wasn't sure if I should go with Riley P&H or not, but seeing David was very professional and pleasant on the phone, I decided to give them a shot and I was happy I did.

David arrived to my house within 30 minutes (drove up from Warwick to North Providence) and quickly diagnosed what the issue was. He was very knowledgeable about my heating system and also very patient with my million questions! He fixed my boiler within 15 minutes of arriving and ran a few different tests to ensure several other parts of the boiler were working properly as well. David was very easygoing, personable, efficient and just overall very pleasant to have in my home. Seeing that it was a weekend, the service was considered an ""emergency visit"" and the price was still very affordable. They also provided a flashlight magnet for the fridge! If I need any plumbing or heating assistance in the future, I'd without a doubt call Riley Plumbing and Heating again.

Lisa M.

After a local big plumbing/electrical company came and told me there was no problem, with water still pouring out of my kitchen cabinets I called William Reilly plumbing. I called at 7:30 and Charlie was at my door by 11. He found the leak within 15 minutes and fixed it in another 5. Will definitely call them again when I need a plumber.

Lynnzi E.

Highly recommended for service, response time, price & professionalism. Office is friendly, knowledgeable, and responsive. Crew was terrific - on time, on task, and didn't upsell me - I was billed within parameters of initial quote! Will definitely use this company again.

Brian M.

A friend recommended this company. They are indeed excellent.
The office staff was responsive and courteous. They told us when to expect a followup call for the initial appointment, called us the day before, and the morning of, the day scheduled. David called a half hour before his arrival. He was cheerful, efficient, knowledgeable and generous with advice when we wanted to talk further. He brought equipment in and out of the house and worked rapidly.
My friend had said that Riley Co. was excellent and we agree.

Laurie M.

David is fantastic! He was on time, extremely knowledgeable, and conscientious. When he left our boiler was finally running perfectly. My husband is a perfectionist and he was so impressed with the work that David did on the boiler that he said let's put a review up for him right away! We HIGHLY RECOMMEND using this company! Thank you William J Riley Plumbing and Heating.

S.S. S.

So grateful I called Riley Plumbing today. The person who answered the phone was patient as I gathered the needed information and they sent David out the same day to assess our situation. He was knowledgeable, flexible and fixed all kinds of problems in our old house. Among many other things, he found the cause of a known kitchen leak, and found and fixed a hitherto unknown leak in a bathroom. We are responsible for two 2-bath apartments. David checked all our taps, drains, and loos, and answered all my questions. There's great peace of mind now I no longer feel frightened to turn on the taps upstairs. He also identified an important issue that doesn't meet code -- so we'll be seeing more of Riley Plumbing! Finally David was incredibly sweet and patient with our rambunctious young Lab, who adored him. Best plumber ever. Highly recommend.