Wilbur's Air Conditioning, Heating & Plumbing

Yancey K.

I have used Wilbur's Techs for multiple projects. Plumbing issues and Furnace issues. They respond quickly and do a good job.

Tammy M.

I've been using Wilbur's for both A/C and Plumbing for several years. These guys are the best and I love Wilbur's """"Pink Plan""""! Every technician I've had was friendly (like they've known you all your life friendly), professional, and experts in their field. They always give you options, at least 3, on whether to repair, different repairing options, and payment options. The technicians also explain things where even I can understand the entire situation. Thanks to Wilbur for hiring such exceptional employees!

Richard B.

My first experience with Wilbur's Air Conditioning, Heating, and Plumbing was excellent. I woke up Saturday morning to a warm house. Called the 24 hour hotline about 5:45, gave info to the operator, and received a call back in less than 10 minutes. She took down my information, told me about the service charge, explained the technician was currently unavailable on another call, and said she would call me when he was on his way. Received a follow up call telling me the technician was on his way. He arrived - very polite, knowledgeable, and explained that he would diagnose the problem and then come back to me with the repair estimate. He came back in about 15 minutes (thankfully my issue was minor), gave me the cost, discussed other services they offered, and then did the repair work. He took the payment, asked if I had any questions, and then left. I highly recommend them and will be calling them again if I have issues.

Mindi F.

I used the Yelp tool to find plumbing companies that could come out for an emergency. Someone from Wilbur's got right back to me. The gals in the office were super sweet. They were able to get someone out within a few hours. The plumber who came was also very nice. He was able to fix our issue. I would use them again!

Kena A.

Very Unsatisfactory Experience. The Technician, Connor, who was extremely pleasant diagnosed and serviced my A/C unit with the description of pump refrigerant into outdoor unit for containment. Install a liquid line filter drier and piston metering device. Properly evacuate the system and release refrigerant being contained in outdoor unit. After two months from servicing, I noticed on June 6th the upstairs A/C unit was leaking a profusion amounts of water, permeating through the ceiling which caused the sheetrock to crack in multiple places. Wilbur's Service Manager, Matthew, came out the next day. He did a great job addressing the mistake of the technician and recognized the technician did not properly clear the line. I call the office on the next day to report a claim to repair my ceiling damages, no one would give me answer. I have called the office repeatedly since June 7th, but they avoided assisting me with this request or given me a direct answer. The response from Helen has been, Mr. Wilbur will call you back. I have been waiting over three weeks. This has been a disastrous experience. I am very dissatisfied with Wilbur's delayed follow up to return my call and resolve this issue.

Paul N.

Knowledgeable, friendly technician that replaced only what needed to be replaced. He did not try to sell additional parts and services.

Ron P.

The tech was very professional and prompt in doing the repairs requested. We are very pleased with the service that we received today. We are interested in a whole house filtration system and the tech provided us with several different options along with a quote for us to study over.

Marilyn W.

We requested a pre-season A/C check. Several issues found with existing unit and supply line. We were provided various options and quotes for repair and new units. Very pleased with time to explain options and no hard sell that we had to move forward with anything today. Appreciate the knowledgable feedback. Wilbur's is not the cheapest company but they seem to be honest and straightforward.

Gordon S.

These could only do business with the elites not regarded as reasonable or low cost. Cost us 69.00 to be over priced.

Jenna W.

Fixed my leaky toilet in about 30 minutes. $400+ later for a missing gasket or flapper or poor installation from the former contractor, never really told me what was wrong in the first place. Bottom line: cheap part and expensive labor. First day, they came out for the diagnostic to find out what was wrong with my toilet. After diagnosing the toilet, they went to my attic and wanted to replace the hot water heater, expansion tank, insulate all the pipes, and fix the toilet...the quote was $10, 429. All of the parts they wanted to replace totalled less than $1500 at HD...profit minimum would be $9k in a few hours. Once again, original problem was to just get my leaky toilet fixed that they diagnosed in less than 5 minutes. Overall, service was good enough, guys were polite and clean. They ended up replacing my entire toilet tank (which was brand new) and told me they were being generous since I was """"sour"""" about the quotes and why they were in my attic. Overall, just felt like I was taken advantage of. Toilet is fixed but would not use again.