Wighton’s Plumbing, Heating, & Air Conditioning

Pamela F.

Trevor was outstanding! He did a very thorough job,
explained everything well. I was so pleased with our service, I threw away every other business card I had. Will only call them in future. Thank you Trevor!
Fantastic job!!

Julie L.

I recently had Wighton's put in a new Furnace & Air conditioning system into my 1974 Mobile Home I just purchased. It has been a wonderful experience from start to finish with Wighton's. Patrick who I met first came out to my house, and was very professional & nice. He handled all the paperwork & looked at my place to decide on which furnace & Air condenser I would need. He then offered me a free gift of a 7 day trip!! Wow!! The two guys who came out to install my system were equally professional & were happy to answer any questions I had. The whole process took 2 weeks & it was a big job. I highly recommend Wighton's! You will not be sorry. Julie

Sam J.

Had an AC unit and ducting added to my home by the Wighton's team. They did a clean and quality install in a tight working area and were very professional. I would use them again, and would recommend them to others looking to add air conditioning.

Shannon A.

Called, explained our problem and mentioned a coupon we received in the mail. It wasn't until after the service was complete we learned they couldn't perform what the coupon was for. Next our tech told us the repair would take 15 miniutes, but they had to order a specialty part made only for our furnace. Quoted over $800, the part is $200. Now told it is 1.5 hours of labor, the tech misspoke. But still $800? I typically stay with small, local repair companies but was enticed by this company coming out right away. A pricey mistake but at least the problem is diagnosed now.

Andrea S.

Honest, professional and quick to respond. I'll definitely be using their services again in the future.

George M.

Hired them, paid them for their service. Their crew knew what they were doing and did a good job. Their crew also stated that our system worked great, while the estimator told us we should have our whole hvac system replaced in a few years. That left me questioning the fancy brochures that talked about how everyone knows what they are doing there. Therefore we paid a lot of money for a crew that was gone by noon, that was not quite as expensive as a cap on my broken tooth, but not far behind either... or maybe a tie?. I do not recommend them. They asked us to review their work, we gave them a fair but negative response. Never received any feedback from our review of them that they requested of us. A billing machine I think.

L M.

Very unacceptable. Promised everything on the phone and did not honor their word.

Not compassionate or caring / all about the profit.

K J.

I've used Wightons on several ocassions- to service my furnace/ac units and to replace a furnace. I always find them professional, knowledgable and willing to do the job right the first time. They aren't cheap but I think they are worth the additional expense because they tell you like it is, they give you your options (DIY vs they do it) and they take the time to answer each and every question you have.

Len C.

I hired Wighton's for repair on a ductless a/c system. The technician they sent proceeded methodically and, after several hours of leak searching over two days, concluded that there was a leak in my condenser unit. He said that it would be expensive for me to have him search further to identify exactly where the leak was in the condenser and recommended, instead, that he inject a sealant, which he said he had had a successful history with in plugging leaks. We went that route, putting in the sealant and recharging the system with refrigerant. Before the technician left, he gave me a bill from Wighton's bill for $1,390.25, which I promptly paid.

The system provided cooling when we needed it over a month or so before we left on a five-week trip away from home. When we returned, we discovered that the system had stopped cooling and that the refrigerant had leaked out again. When I called Wighton's, I was advised to buy a new condenser to avoid a potentially exorbitant expense in hiring them do a leak search in the condenser unit. Taking this advice to heart, I then contacted the manufacturer to buy a new condenser. Before selling it to me, they had me speak to their technical support rep. He could have gone along with Wighton's direction to buy a new condenser, but he was worried that a new condenser would not correct my problem, because most leaks are in the lines and condenser leaks are extremely rare. Also, he expressed confusion about Wighton's advice to me because, he said, if there were a leak in the condenser, finding it would be relatively easy and not very time-consuming for a competent technician.

Not knowing which way to go in the face of this conflicting advice, I suggested that the manufacturer's tech rep and Wighton's talk with each other. Only reluctantly, however, did Ric of Wighton's agree to talk with the manufacturer's tech rep. He then delayed for a few weeks in scheduling a conference call, using the explanation that he wanted his technician to be available to participate. Ultimately, a conference call was finally held, though Wighton's technician still did not participate. Ric, who never worked on, or even saw, my system, was the only Wighton's representative who spoke with the manufacturer's technical rep. Shortly after the call was concluded, Ric wrote me an e-mail saying that the manufacturer would be sending me a new condenser coil but that Wighton's will not accept the job of installing it (even though they would have been paid to do so).

Though I have tried to give Wighton's the benefit of the doubt, as they are local and seemed like nice enough people, the way they have handled this situation is disgraceful. I can only assume that Wighton's is refusing to continue to work on my system because it is fearful of revealing its own failings and incompetence. In that regard, I suspect that Wighton's lacks confidence in their stated conclusion that the leak was in the condenser and that they do not want to have to deal with a situation in which I buy a new condenser on their recommendation, pay them more money to install it, and find that the system is still leaking. Otherwise, one would expect a professional HVAC contractor to want to continue on this job and bring it to a successful conclusion. Anyway, one thing seems obvious: After having gotten almost $1,400 from me, succeeding in fixing my system is of little or no concern to Wighton's. They are evidently quite satisfied to stiff me now, after being paid handsomely for a wasted recharge of my system and a basic leak search that did not even include the condenser unit where they claimed a leak to be located.

The lesson for me is that trusting Wighton's was a mistake. Fortunately, the manufacturer of my system remains ready and willing to provide whatever technical support my local repair contractor needs. I just need to find a more competent, cooperative, professional HVAC contractor to clean up the mess that Wighton's was content to leave me with.

Ben S.

To qualify my experience on this topic:
I grew up in a construction family and rarely reach out to have anyone, besides family, to come help me with anything construction related. My father owns a general construction company and I have seen and managed multiple HVAC projects, good and bad, over the years.

The Sale:
I have never experienced more open and honest communication from a company in all of my years managing contractors. Not only did the office staff remind me of appointments the day before but they worked with me to schedule the install on my day off. I must have talked to the office 7 different times during the process and all of those calls were them calling me to let me know status. A+++

I had them install a new Heater and A/C in my personal home and after Patrick came over and took the time to explain what our existing system was, CFM wise with heat only, and then pulled out his calculations worksheet, which by the way is not a standard across the industry and is a huge plus in my book. We decided that my ducting wasn't sized for the A/C unit that I needed. Instead of trying to up sell me we decided on installing a new furnace with a new 3 ton unit instead of the 5 ton unit the house size should need. The best part was he was able to quantify the necessity of using a smaller unit which is much better than having someone come out and say ""Ya you need a 5 ton A/C unit and here is the cost.""

The Install:
Have you ever though there is no way that you can fit all of those groceries into the car and then you somehow it ends up working by pure Magic? That's how I felt about their install. Eric and Derrick kept bringing equipment out of the truck on install day and I kept saying there is no way that will fit but somehow they fit everything into a way too small closet in the garage. They were very professional and definitely knew what they were doing and took their time and did it right instead of rushing to get to the next job. (Side note: they even took the time to make pig tail coils on the ends of the wire that go into the units, inside and out, so it all looks awesome and professionally done)

Overall:
After the initial consultation I knew that we were getting a quality product and install from a company that stands behind their work. To me craftsmanship is a huge deal maker or breaker and to see a company who's employees stand behind their work and are proud of their product is a real rarity these days. Wighton's exceeded my expectations on their attitude towards my project and their professionalism is something that other companies should strive to achieve.