Wickstrom Plumbing Heating & Cooling

George H.

Chris funck and broche did an amazing job installing at our house very curious and professional and fast...

Bill M.

Wickstrom is a family owned company. The family is inclusive of office staff, repair teams to the management. Including in that family as well is the customer. The staff is responsive, the communication is excellent. We have one their home contracts and would first remember that.
Our furnace treasured replacement and their team from Doug the sales representative, to the team that handled the job all has been courteous and professional. I would highly recommend you consider their services.

Barry B.

Poor quality Material & Service. I Purchased and had installed a $2000. water heater supplied by Wickstrom Plumbing. 18 months later the pipe fittings supplied by Wickstrom Plumbing are rusting and leaking. I completed a On-line service request to have the fittings replaced. My appointment was confirmed to me twice. 1-1/2 hr prior to arrival after making ready to receive them the Wickstrom office rescheduled on me.
Their explanation was to blame the computer for creating multiple appointments.
Computers don't do that . People do that.
After this experience I will never use their company again.

Paul E.

Something about this business has just rubbed me the wrong way, and it begins with their on-site man, Cody. I've crossed paths with him 3 times now, and each time I was left with a bad taste in my mouth. My next-door neighbor has had a lot of problems with their outside plumbing. They've now had the same repair done 6 (!!!) times in the last 18 months. On one of those occasions, Cody knocked on my door. He was very, very nice, and asked for permission to access the neighbor's front yard from mine, which meant driving a bulldozer across my lawn and damaging my grass. It was against my better judgement, but he was persuasive and seemed so sincere in his request. He was very, very respectful of me and my concerns about damaging my lawn, and he assured me they would repair the damage when they were done. I gave him the go-ahead. Fast forward, he damaged my lawn, left huge ruts and tread marks all over it, and didn't bother to repair it, or to speak with me again. I did the repair myself.

The next repair my neighbor needed, a few months later (same leak as before on their front lawn) Cody once again came to my front lawn, and once again asked, very respectfully and nicely, if he could drive his bulldozer across my front lawn again. I told him no and explained why, that he'd never repaired the previous damage he'd promised to do. He made several attempts to change my mind, almost pleading, in the same respectful manner he'd used before. I wouldn't budge. He suddenly did a 180, stalked away from my door, and said ""I'm done talking with you. I got no use for you."" Had to laugh at that, he'd shown his true colors and it was amusing how quickly he'd turned.

Because I have Home Serve insurance coverage, I contacted Wickstrom when I was having an issue with my outside plumbing. I had a bad leak and when I contacted Home Serve, the call was responded to by Wickstrom.It seems they have an exclusive contract with Home Serve. Cody came to my door, either he didn't remember me or he played it off. We looked at the leak area briefly, and he decided his company didn't do that kind of work (I was confused by this, but what can you do?) He then seemed to change his mind and poked around at the site of the leak for about 5 minutes, then told me, again, it wasn't their job, and he left. I was able to resolve the problem by hiring a plumber, who made very fast work of the leak, and the cost actually turned out to be far more economical than I'd anticipated.

My most recent contact with Wickstrom was in September 2022. Cody was digging up the neighbor's front lawn with his bulldozer again, same leak different day (SIX TIMES!!!). I went to the front door and began chatting with my neighbor about what was going on. i told the neighbor I wasn't impressed with Wickstrom. Apparently Cody was eavesdropping, because immediately after I said that, Cody (from where he was working, perhaps 20 feet away) asked in an elevated voice ""and why is that?"" I told him I hadn't been talking to him (my voice was elevated, as well) and he pointed at me and said ""yea, well, I'm talking to you."" The conversation didn't last long, as I had no desire to talk with him after our previous interactions and it was just two idiots hollering at each other. He came across as a hothead, and unfortunately I tend to be that way myself. However, upon finishing my conversation with my neighbor, I walked to the sidewalk and asked him if he still wanted to talk. He said no, it wouldn't do any good. I ended up cursing at him (which was wrong on my part) and told him he was ""full of shit."" By that, I meant he's very nice when he wants something, but when he doesn't, he is surly, unfriendly and unprofessional. That is the epitome of a phony, in my opinion.

I will be canceling my contract with Home Serve when the first year expires soon. I hope I don't regret it, as my neighborhood has had a lot of problems with outside plumbing and the insurance is a very good idea. I won't renew because I will never let Cody do anything on my property. I wish I had an option to use a different company than Wickstrom.

I'd be very careful about hiring Wickstrom if Cody shows up to do the job, and he seems to be an on-site manager of some sort. I would not trust him as far as I can throw him. If you find yourself, like me, forced to use Wickstrom due to Home Serve, just be sure you keep very close tabs on him and what he claims they are doing. The whole operation just has a rotten odor to it.

Tish S.

We had a significant leak with our outside water pipes. Wickstrom was contacted by Homeserve where we had insurance. Sam and Kody did a great job finding the leak and repaired it in a reasonable amount of time. They we professional and courteous. We highly recommend this company.

Michael H.

We had a slow leak in our 60 year old galvanized waterline coming from the meter at the street, into our house. The leak occurred about 2 feet away from the house --consequently we discovered a big pool of water in our basement on the floor in our laundry room and an adjacent bedroom. We've paid for the leak guard protection for years from the water company, unfortunately they only pay to have the leak repaired. We decided after looking at the old waterline, to bear the expense of having the entire line replaced from the street to the house. Wickstrom had the equipment to bore through the ground at a 42 inch depth, so the only excavation was at the water meter and near the house. We found every employee with Wickstrom's to be very professional, communicative, and careful in all the work that was done. They kept us advised of all arrival times, work times and helped us understand exactly what they were doing. Could not of asked for better service. A big shout out to Colton, Max, cam, chance and Cody. And Kelly in the office. Exceptional professionalism and great service!

Linda C.

The toilet in our basement bathroom had a broken ring between the toilet and the floor. Blake to the rescue!! A quick call to Wickstrom and Blake was there to handle the problem. He was professional and very competent and finished the job in a highly satisfactory manner. We will continue to trust Wickstrom with all our plumbing needs. Thank you Blake.

Rene M.

These people work for Home Serve who contract with Suez Water Co who sell insurance for home water lines. My house had low water pressure. They came out for an hour & did nothing. Then they called & said they would send someone else cause they needed a special gauge to check my pressure. The guy that came used the same gauge I had, standard. (Incompetent!) This guy did go in the crawl space & said there were no leaks under the house. Said it could be the turn off valve or blocked water line. Then Home Serve calls to say they don't cover blocked turn off valves in my insurance policy!
All 3 businesses are crooked! Going to report to the BBB & call the attorney general.
If I could give zero stars I would. Stay away from Wickstrom, Home Serve & Suez Water Co., they are all crooks!

Lacey U.

We had a rough start, but holy moly did they make a stellar comeback. I had a high water bill and had purchased HomeServe Insurance through Suez to cover the exterior water line. Wickstrom was in contact within an hour or two of me calling HomeServe and scheduled the appointment for the coming Monday morning. Helen called right on the dot to let me know Garrett was on his way, I also got an email with his name and picture that tracked his route to my home - kinda cool! Garrett was professional and polite and quickly confirmed there was indeed a leak. He advised another tech would be out later the same day to pinpoint where the specific leak was. I felt uncomfortable with the information from the second tech and was unclear as to what would happen next or what I would be responsible for. The day of the dig, Jake and his crew showed up and I expressed my fears and frustrations to them. The were so awesome... They listened, apologized, validated my fears, and reassured me of what work would be done. They spent the rest of the day pinpointing the leak over my entire property and troubleshooting doing the least damage to my existing hard landscaping. The day of the dig, they arrived right on time and got to work. It was emotional to see my yard dug up, but I was so thankful for Jake and his crew. They kept me appraised at every step, explained everything they were doing, worked very well as a team, and didn't stop working until they were satisfied they had fixed the problem - after 3 full days of digging. I've never seen a crew work so hard, I think I had every employee at my house at one point. They really had my best interest at heart and went above and beyond to get it right. To me, it was a nightmare; to them, it was just all in a days work to get things right. That speaks to the personal integrity of these guys - really very good people. Thank you from the bottom of my heart, Wickstrom!

Stephen T.

I had an entirely different experience than previous reviewer J W. Both times I've used Wickstrom in the past 5 years, they were one of the few companies that did *not* charge for a bid. (See my 4/21/14 review here: https://member.angieslist.com/member/store/356401/reviews?categoryId=107I.)

My experience this time was just as wonderful. Service technician Blake came out quickly to do a no-cost bid on some plumbing work I needed done. Blake was professional, personable, and ethical. The estimate was written up clearly, and he worked with me to come up with the lowest cost option for three separate jobs.

When Blake came out to do the work, he did a thorough, top-quality job, cutting no corners and even taking into consideration making service easier for the next plumber that (hopefully long after I've left) performs the same work.

Both times dispatcher Helen kept me apprised of Blake's arrival times. It was good to hear her friendly voice again 5 years later.

Wickstrom Service Co. is a first-class outfit and I will use them for all my future plumbing needs. I highly recommend them.