Wickstrom Plumbing Heating & Cooling

Richard P.

Contacted Wickstrom to get a quote for fixing my two leaking hose bibbs, leaking shower, and two leaking bathroom faucets. I Wanted to to take care of these leaks that had been accumulating.

The $39 fee for the quote is basically for a sales pitch regarding having an annual ""Plumbing and HVAC Plan"". There was also a $5,000 quote for a water softener. The shower and bathroom faucets weren't leaking much at the time and didn't seem of interest to them. They wanted to replace the two silcocks (hose bibbs) on my 6 year old house for $1300 (in addition to a ""Plumbing and HVAC Plan""). I thought this was a bit extreme.

After asking around and looking at various YouTube videos, I was able to fix both my leaking hose bibbs with $20 worth of parts from Amazon and literally a few minutes of time.

While doing the estimate, there was a slight mishap that produced some minor damage. Wickstrom was very good at correcting the minor damage and everyone I dealt with was very nice. However, I was not impressed with their proposed solution for the hose bibbs. I do not plan to use Wickstrom for any plumbing or HVAC services.

jennifer C.

Carson went well beyond a normal service call.
Our water heater was inspected and deemed kaput. He went out and replaced the old heater in the same day. Then we were having an iron smell coming from the master bathroom. He took a sample and went to the lab for analysis. After all that he proceeded to go into the crawl space and repair a heating duct which had collapsed. So greatly appreciate Wickstrom Plumbing..they do great work.

Rosalie L.

We have really appreciated the help and professionalism of the Wickstrom personnel. We had a real problem with our HVAC system installed by another company, incorrectly. They were not able to figure out the problem and it was causing our electric bill to be very high. The Wickstrom people figured it out quickly and fixed it correctly and have continued providing maintenance service very effectively. Our electric bill has come down satisfactorily since their did their work. Austin came today to check the system and explained to us clearly how the system is doing. We appreciate their work and would highly recommend them to anyone.

Charles W.

Have used Wickstrom for over 15 years at two different homes. They have always responded quickly when I really needed help. I have had them upgrade my water heater to a tankless system, add a water softener and annual maintenance on my furnace/AC. Very happy with them.

Vasilios P.

Blake came out to supply a quote for a whole house water filtration system.
He was on time, very professional and articulate. He also recommended he cleans up the myriad of house water and sprinkler piping. He promptly explained and then emailed all the options. Though I did not have the need, I must say he is an excellent salesperson!

I scheduled the install and Blake and Carson showed up on time. Same professional conduct. Carson did a good job in laying out and connecting the piping, while Blake explained everything to me in minute detail.

I am happy with the work the Wickstrom team did and will use them again.

Feleashia R.

We had ur heater in our shop going out and they sent Chris out the next day. He did a great job. Was able to find all the parts for our old heater. (We had another guy come out and say it was an old system and would never be able to find the parts and we should just replace the whole system). Chris and Austin got all the parts and came back the next day and had it going again. Couldn't be happier to be warm again!

Dianne J.

ONE WEEK AND $39.00 WASTED, and still no hot water. ARGH!!!
From their reviews, it seems they're very good at working on standard equipment. But if you have a Tankless water heater, look elsewhere for service!!!
When I made the appointment on Monday, January 3. Wickstrom originally scheduled me for Tuesday, January 4 between 1-3pm. I got a confirmation text, for Thursday, January 6 between 11am-1pm. I got a phone call Thursday morning (Jan 6) saying the plumber was sick, (bummer...covid???) and would need to reschedule to next Tuesday, January 11. They were able to bump up my priority and sent someone out the next morning.
When the plumber arrived on Jan 7, he sighed and said they don't carry nor can they order parts for my Takagi tankless water heater. I would have to order the parts myself and reschedule them to come back to install them.
I'm not a plumber! How would I know what parts to order??? I read the owners manual and was able to tell them the error code the unit was displaying, over the phone.

I called another company and spoke with a very knowledgeable dispatcher/scheduler. They were at my house in less than three hours, and the problem was solved in 1-1/2 hours. It was an issue with the exhaust vent, which the Wickstrom plumber never looked at.

It would be helpful if the Wickstrom dispatchers/schedulers could verify whether they can work on a specific brand BEFORE wasting your time and $$.
VERY DISSAPOINTED IN Wickstrom.

Shellie L.

I am giving Wickstrom 5 stars for several reasons.
The office gal, Helen is always communicative and friendly.
They installed an EZ Water filter system for us and Chris who did the Install was awesome. It was a smooth install and Chris was very knowledgeable about the system as well as other plumbing questions I had. He proved great customer service and we will definitely hire him to do other work.
Great job!

Judy B.

Okay...ups & downs

Prompted by our septic pump alarm, we called Wickstrom Plumbing on a Monday to locate & diagnose the problem. One at-times-very-frustrating-week later we have a new pump & operational septic system.

The Down-Side: Though not an unusual or overly-complex problem, the path to resolution was lengthy & convoluted, some of which can be attributed to ""things happen - that's life"" but the remainder seemed attributable to a lack of attention to detail and/or inexperience: (1) failing to confirm/compare voltages of old/new pumps, (2) seeming inability to identify (or minimally advise) the difference between ""grinder"" & ""ejector"" pumps, (3) poor communication both with us & internally, (4) not showing up with standard locator equipment (I was told said equipment was across the valley on another job site - my offer to pick up it up was declined, (5) at which point the worker dug randomly until the office retrieved the Health Dept. diagram) (6) then ""guesstimating"" where to dig rather than measuring per instructions from the boss, and (7) instead of acknowledging & rectifying the 3-foot error I politely identified, literally digging himself in deeper (and wider) to no avail. (After this worker left we located & excavated the tank ourselves.)

While all of this wasn't costing us money per se, it WAS costing us TIME, frustration, showers, laundry, etc.) I can't address the price, as the estimate was a lump sum rather than hourly rate + materials, which made comparison difficult, plus by the time we received the verbal quote I didn't have the heart to call other companies to compare, as we were already in for an afternoon's work - primarily wasted digging. Wickstrom had been recommended by a friend, so we just took deep breaths & crossed our fingers...

On the Up-Side: Wickstrom seems to have good intentions/practices in striving to be a professional organization, i.e. licensed, bonded, longer-than-average limited warranty, membership in professional trade organizations. Getting through to owner Scott was a CHALLENGE, but once accomplished, he did his best to be accommodating Scott did not know what kind of pump had been ordered (worker who ordered had taken the rest of the day off & could not be reached) but if we didn't like that pump, he would keep it as a future ""loaner"" while we discussed and selected another, which turned out to be unnecessary...third time proved to be the proverbial charm...

We had received nothing in writing prior to the final invoice, which had me nervous. The back side of the invoice outlined their ""Terms & Conditions"" including hold harmless clauses for natural consequences of their work which might cause property damage & absolving them of keeping gates/doors closed for children or animals...disheartening! Fortunately, all the workers were conscientious - we had no difficulties with property damage or pet escapes.

Hoping this review provides helpful insights into our roller-coaster experiences with having a septic pump replaced by Wickstrom Plumbing. It's so much easier to accomplish when the experience is either awful or stellar!

Maureen S.

Very pleased with the work done. Helen was great to work with and the company gave me excellent customer service. Have found my ""go to"" guys for plumbing...Maureen