Wickstrom Plumbing Heating & Cooling

Janet S.

We stayed with this plumber too long. We are seniors and were glad to have a plumber and we trusted Wickstrom. They were good at installing a new water line, furnace and re-pipe. The rest of the time, they found things to fix and most required us to call for follow-up, as the amateurs did not do the work right. They said it was leaking under our brand-new toilet, so we consented to have the wax ring changed. There was no leak. They cut the new vinyl flooring, as they removed and replaced the caulk, in a shabby manner. I called to have the caulk redone and the real plumber did it only slightly better. The plumber detected slow pipe leaks and unbeknownst to us, called their friend, a restoration company, to our home. He should have told us to call our insurance company to see if the job was covered. The clean-up company, Apex Restoration, was excessively destructive, but eventually agreed to a lesser fee. Wickstrom could be a good company, but they charge full amount for their beginners to do their learning at your house. If you have bought their service contract, they will cheerfully return and make it right. When you need plumbing, I recommend that you get the water shut off and call the insurance company, so they can deal with clean-up and restoration. If you are dealing with that problem, get a few bids before you decide. If we can keep others from this plumbing and home destruction grief, it would be worth it, but chances are, you are reading this review, after you were already screwed by Wickstrom or Apex Restoration. It is against the law in other states for a professional to refer another professional and we need to encourage our legislators to make this practice illegal in Idaho.