Wickstrom Plumbing Heating & Cooling

Mila Q.

On 06/21/24 we used services of Wickstrom heating and cooling company because our AC didn't work very well. It didn't blow very cold air, just a little cool but not cold. After diagnostics specialist suggested adding refrigerant and assured us that the air conditioner would make the house cooler. He said it will definitely be better than now. We made the payment of $1032 and the specialist went to do his job, after which he added 1,5 pound of refrigerant R22 and something else to stop leak . He said he could not put more refrigerant because of low pressure in AC. I believe the pressure was around 10. He said that by putting more refrigerant (R22) it will make worse and it could break the system. After 3-4 days we still did not see the difference and scheduled a new meeting with same company . At this point we stopped using AC because it didn't make the difference weather it's on or off. Due to the fact that an elderly family lives in the house, both of whom recently suffered a stroke, we ask company to immediately take measures to eliminate the poor quality of the work. After another 3 days technician arrived, connected the equipment and said that everything was working fine and left. After another 3-4 days we noticed that the air conditioner stopped making cold air at all. It fact it was making warm/hot air when turned in cool mode. I made a video about it .( https://youtu.be/EJQGAfCqnYI ). We could not wait anymore because it was extremely hot in the house. So we were forced to install new system because old system was ruined . (We have receipt of installation with company Alley ). We live on low social security income and come up with money for new system was very hard. We had to borrow money from friends and families. When we asked Wickstrom company for refund they said that they did all they could and will not give refund. Now, the AC system they worked on is ruined . What I found out from one AC specialist from an other company that the reason why AC blows warm air is that there is no refrigerant in the system and if it was added to the system recently that means that technician that worked on the system over used pressure . Not sure exactly how he said it. It has something to do with the We could not wait anymore because it was extremely hot in the house. So we were forced to install the new system because the old system was ruined . We live on low social security income and come up with the money for the new system was very hard. We had to borrow money from friends and families. When we asked Wickstrom company for refund they said that they did all they could and will not give refund. Now, the AC system they worked on is ruined . What I found out from one AC specialist from an other company that the reason why AC blows warm air is that there is no refrigerant in the system and if it was added to the system recently that means that technician that worked on the system over used pressure . Not sure exactly how he said it. It has something to do with the pressure. He also said that adding stop leak sometime can do worse then better. That's what I think is happened. As I said before we added refrigerant in the system week before it started to blow warm air, that means it leaked out . I asked technician from Alley company to check how much refrigerant left in the old system since they had the old system and he said 0.7 oz (not pound) I uploaded the file of my conversation with Alley technician regarding how much R22 left in the system. But wait, isn't the technician from Wickstrom put 1,5 pound? Plus we had some refrigerant there before he add it 1,5 pound. That means damage happen after technician came to our house. I'm asking Wickstrom company to refund in the amount of $1032. By the way, when technician from Wickstrom came first time he added over $100 fee for ""quality work guarantee "". I asked him to remove that fee because we didn't have that extra money . I have a question . Did he do sloppy job because we didn't pay ""quality work guarantee "" fee?

Dave S.

Two negative experiences with this company. I would not call them for any work. First experience was radiant house heat was not working this past winter. They sent a 'technician' out to look at the system. He came to the conclusion that the thermostat(s) were the issue and the whole house would need to be rewired to solve the issue (house built in 2013). Issue was the control board and $280.00 later the system was up and running. Second encounter with this company was this weekend on a clogged kitchen drain. Made contact with them on Sunday evening and they said we were on schedule for Monday and would call to verify time. I called to update phone number I could be reached at on Monday morning, spoke to a different person who stated they could not get there on Monday and the person whom I spoke to on Sunday night was mistaken when she said we would be on the Monday schedule. It might be just our experience, but seems that these companies that state they are 24hr service are just want thing you to call so they can say they are to busy on a weekend night, but we can get to you first thing Monday morning. They really don't intend on responding during the weekend. Do not call this company , they are unreliable and not very well trained.

Jojo C.

CHEERS to RANDY and BRANDON! They were at our house yesterday and were SUPER! Bless Randy's heart .. he had to go under our house with all the spiders and snakes ... and even came out alive! Also, he found some things not right with the new pipes we got in the last couple years. And TODAY someone will be back! THANK YOU for your PROFESSIONALISM, KINDNESS, PROMPTNESS, and being FAITHFUL in this mostly faithless world. I do tell everyone about you! Especially after seeing the horror of Apex work just down a cpl houses at my friends. May God continue to bless and keep you all!!! Joanna Chapman

Andy T.

We have relied on Wickstrom Plumbing for the last six years. We first came across them when they fixed our water leak problem that was covered by the water company maintenance plan (HomeServe). We were so impressed with their knowledge about where the leak was coming from (they found it right away) and how effectively they fixed the problem.

We called Wickstrom again when we had problems with one of our showers not functioning, and also had them fix another faucet in the kitchen. They were professional and expert with their craft. The kitchen faucet repair person did mark up the faucet with his wrench, which I was surprised to see from a licensed plumber. That was the only downside to our work with them.

We have since recommended Wickstrom to a few people on chat groups in west Boise, and they had equally good things today about their work. We paid the going rate for plumbing work and were pleased with the value of their work. We will use Wickstrom again.

Martha L.

Very segmented. If the pipe repair requires digging another group is required. Takes too much time to get it done. A local plumber had the job done in four hours.

George H.

Chris funck and broche did an amazing job installing at our house very curious and professional and fast...

Bill M.

Wickstrom is a family owned company. The family is inclusive of office staff, repair teams to the management. Including in that family as well is the customer. The staff is responsive, the communication is excellent. We have one their home contracts and would first remember that.
Our furnace treasured replacement and their team from Doug the sales representative, to the team that handled the job all has been courteous and professional. I would highly recommend you consider their services.

Barry B.

Poor quality Material & Service. I Purchased and had installed a $2000. water heater supplied by Wickstrom Plumbing. 18 months later the pipe fittings supplied by Wickstrom Plumbing are rusting and leaking. I completed a On-line service request to have the fittings replaced. My appointment was confirmed to me twice. 1-1/2 hr prior to arrival after making ready to receive them the Wickstrom office rescheduled on me.
Their explanation was to blame the computer for creating multiple appointments.
Computers don't do that . People do that.
After this experience I will never use their company again.

Paul E.

Something about this business has just rubbed me the wrong way, and it begins with their on-site man, Cody. I've crossed paths with him 3 times now, and each time I was left with a bad taste in my mouth. My next-door neighbor has had a lot of problems with their outside plumbing. They've now had the same repair done 6 (!!!) times in the last 18 months. On one of those occasions, Cody knocked on my door. He was very, very nice, and asked for permission to access the neighbor's front yard from mine, which meant driving a bulldozer across my lawn and damaging my grass. It was against my better judgement, but he was persuasive and seemed so sincere in his request. He was very, very respectful of me and my concerns about damaging my lawn, and he assured me they would repair the damage when they were done. I gave him the go-ahead. Fast forward, he damaged my lawn, left huge ruts and tread marks all over it, and didn't bother to repair it, or to speak with me again. I did the repair myself.

The next repair my neighbor needed, a few months later (same leak as before on their front lawn) Cody once again came to my front lawn, and once again asked, very respectfully and nicely, if he could drive his bulldozer across my front lawn again. I told him no and explained why, that he'd never repaired the previous damage he'd promised to do. He made several attempts to change my mind, almost pleading, in the same respectful manner he'd used before. I wouldn't budge. He suddenly did a 180, stalked away from my door, and said ""I'm done talking with you. I got no use for you."" Had to laugh at that, he'd shown his true colors and it was amusing how quickly he'd turned.

Because I have Home Serve insurance coverage, I contacted Wickstrom when I was having an issue with my outside plumbing. I had a bad leak and when I contacted Home Serve, the call was responded to by Wickstrom.It seems they have an exclusive contract with Home Serve. Cody came to my door, either he didn't remember me or he played it off. We looked at the leak area briefly, and he decided his company didn't do that kind of work (I was confused by this, but what can you do?) He then seemed to change his mind and poked around at the site of the leak for about 5 minutes, then told me, again, it wasn't their job, and he left. I was able to resolve the problem by hiring a plumber, who made very fast work of the leak, and the cost actually turned out to be far more economical than I'd anticipated.

My most recent contact with Wickstrom was in September 2022. Cody was digging up the neighbor's front lawn with his bulldozer again, same leak different day (SIX TIMES!!!). I went to the front door and began chatting with my neighbor about what was going on. i told the neighbor I wasn't impressed with Wickstrom. Apparently Cody was eavesdropping, because immediately after I said that, Cody (from where he was working, perhaps 20 feet away) asked in an elevated voice ""and why is that?"" I told him I hadn't been talking to him (my voice was elevated, as well) and he pointed at me and said ""yea, well, I'm talking to you."" The conversation didn't last long, as I had no desire to talk with him after our previous interactions and it was just two idiots hollering at each other. He came across as a hothead, and unfortunately I tend to be that way myself. However, upon finishing my conversation with my neighbor, I walked to the sidewalk and asked him if he still wanted to talk. He said no, it wouldn't do any good. I ended up cursing at him (which was wrong on my part) and told him he was ""full of shit."" By that, I meant he's very nice when he wants something, but when he doesn't, he is surly, unfriendly and unprofessional. That is the epitome of a phony, in my opinion.

I will be canceling my contract with Home Serve when the first year expires soon. I hope I don't regret it, as my neighborhood has had a lot of problems with outside plumbing and the insurance is a very good idea. I won't renew because I will never let Cody do anything on my property. I wish I had an option to use a different company than Wickstrom.

I'd be very careful about hiring Wickstrom if Cody shows up to do the job, and he seems to be an on-site manager of some sort. I would not trust him as far as I can throw him. If you find yourself, like me, forced to use Wickstrom due to Home Serve, just be sure you keep very close tabs on him and what he claims they are doing. The whole operation just has a rotten odor to it.

Tish S.

We had a significant leak with our outside water pipes. Wickstrom was contacted by Homeserve where we had insurance. Sam and Kody did a great job finding the leak and repaired it in a reasonable amount of time. They we professional and courteous. We highly recommend this company.