Whitney Services

Kimberly B.

This place was a HUGE disappointment. When I first called I spoke with Keegan (?) and she was not so pleasant. She NEVER stated a cost for a tech coming out. The reminder email NEVER stated a cost for coming out. The tech came out, witnessed the heat was working properly without having to do anything. All of 10-15min. When he was ready to leave he said the cost was $230. Wait! What? $95 was for the cost to come out. When I disputed this cost and called the company I spoke to Stacia and she said the $95 was for gas and travel and a couple other bogus excuses. She was not willing to help at all after I explained I was never given any information about being charged. To help my case the TECH even admitted that he didn't have to do anything. I told Stacia I wasn't prepared to pay this charge and she still could care less. The technician spoke with the company and they still did not want to budge. SMH! I ended up paying the $95 that I should not have had to pay since it was NEVER mentioned. I don't recommend this place at all. HORRIBLE customer service. The very next day the technician was at Meijer and I know this because he parked right next to me. He and his partner (that stayed in the truck the whole time he was at my house) sat in the truck for over an hour at Meijer. I guess that's the $95 in gas I paid for and didn't get the memo. So glad God is my vindicator! This company is a zero and I truly give them no stars.

Frank

So I did a Yelp job request for a drain cleaning and they sent me a quote for a 95$ flat rate repair. When the tech arrived he did the upsell that the repair would be 235$ for the 1st hour. I said the office gave me a quote for a 95$ flat rate and he said that's just to 'show up'. So nah. I wouldn't do business with this place again, or any place that tries to trap you in such a scam.

Tracie G.

I've had Whitney replace my furnace and tuneup my ac through AHS, Tim has been my technician both times and has done a wonderful job. When I've called or texted I've always had prompt and friendly responses.

Angela B.

IS THE WORK GOING TO BE DONE CORRECTLY? I was scheduled to get a furnace install today and no one showed up or called. They gave a window of arrival between 8am-4pm. I called at 11:30am to see what the schedule was like as I thought I could do errands. They told me I was third in line today. I called them again as it was 4pm, and no one was here or called. I was told that someone was supposed to call me. I explained that I've been having a problem with the furnace going out when it is very cold outside and wanted this done quickly and cancelled a doctor's appointment today to accommodate THEM. Obviously, I waited all day to reschedule - but didn't get to do that today because who I spoke to didn't do scheduling. So now I'm hanging out there waiting for someone to reschedule the appointment for me. At this point, you wonder if the job will be done correctly? I have no confidence in this company at this point. If they can't make a call, can they do the work properly?

Julie H.

Buyer Beware!
American Home Shield warranty company sent a service request to Whitney for a broken furnace. Their windows of service are in 6-7 hour increments. After paying someone to house sit for 7 hours, a technician called @ 7:30 p.m. to state he wouldn't be able to make it. Money and time completely down the drain.

You'd think we'd be at the top of the list on the next day. NO! The window is 1-7 pm. It's 11:00 am now. I'll be back to update again after the tech has come and completed their work.

Leigh L.

Port St Lucie, Florida. SAVE YOUR HOUSE! They ""installed""a water heater. Year later it blew a hole in my ceiling And flooded my attic. Tried calling them, left a message, didn't hear so I called someone else. Real plumber showed up and stated ""did you do this yourself?"", no, "" well I guess it was a handyman then"". Told him no again, he just shook his head. Real plumber used actual copper pipes and did it right. Gave Whitney the opportunity to make it right, they refused, said it was past the warranty for work and I didn't wait for them.

Safwan K.

nightmare plumbing experience.
every repair had to be redone.
ordered and charged for parts that were not used.
inexperienced technicians use YouTube videos for guidance

Rita M.

My warranty company uses Whitney. I needed the main water shutoff valve replaced. The first tech sent to assess the situation claimed they would have to remove the hot water tank to replace the valve. This seemed reasonable as the valve is just inches above the tank. In addition to a $215 deductible paid to my home warranty company, I had to pay an additional $460 for 'access', that was not covered, and likely for the hot water tank removal and replacement.
Well, the plumber who came to do the repair did not have to remove the hot water tank, and now Whitney is refusing to refund the $460. They inflate the estimate, which must be paid prior to scheduling the job. But then don't refund anything when the job turns out to be a much simpler repair.
Aside from that, there is now a huge hole in my wall and the shut off valve was replaced with a hose, not a pipe. The valve now sits inside the wall, so some sort of hole will have to remain to allow access to the shutoff.

Christine J.

Whitney was assigned through home warranty company and they came out and installed a brand new water heater with a visibly broken gas valve (smashed on the side and was blinking red with gas valve error). Had them come out the same day and told me they would have to order a part and left. Rescheduled me for two days later and then rescheduled the appointment again that same day. After taking off an additional day of work and waiting for them to arrive for 5 hours they cancelled with no update on a rescheduled date or even an apology. Forced to pay upfront so they could care less that I was without hot water. Called, texted and emailed along with other family members and never received a response. Rescheduled me a week after to fix the water heater that they installed. Went through another company that fixed the problem within fifteen minutes. Whitney is unprofessional and has the worst customer service I have ever experienced. Their technician was unqualified and useless. Thankful that I do not have to deal with them ever again.

Sheri M.

Whitney Plumbing is a complete scam. They do not follow up or respond to any concerns. They did not show up for 5 consecutive scheduled appointments. When they finally showed up after having to contact the CEO, they did not have the correct supplies, cut off my hose and ruined a $100 hose and spilled water all over the floor. They left a mess and a hole in the cement and the pipe was not sealed properly. Stay clear of the company. They are awful!