Whitney Services

Christine J.

Whitney was assigned through home warranty company and they came out and installed a brand new water heater with a visibly broken gas valve (smashed on the side and was blinking red with gas valve error). Had them come out the same day and told me they would have to order a part and left. Rescheduled me for two days later and then rescheduled the appointment again that same day. After taking off an additional day of work and waiting for them to arrive for 5 hours they cancelled with no update on a rescheduled date or even an apology. Forced to pay upfront so they could care less that I was without hot water. Called, texted and emailed along with other family members and never received a response. Rescheduled me a week after to fix the water heater that they installed. Went through another company that fixed the problem within fifteen minutes. Whitney is unprofessional and has the worst customer service I have ever experienced. Their technician was unqualified and useless. Thankful that I do not have to deal with them ever again.

Sheri M.

Whitney Plumbing is a complete scam. They do not follow up or respond to any concerns. They did not show up for 5 consecutive scheduled appointments. When they finally showed up after having to contact the CEO, they did not have the correct supplies, cut off my hose and ruined a $100 hose and spilled water all over the floor. They left a mess and a hole in the cement and the pipe was not sealed properly. Stay clear of the company. They are awful!

Jason S.

Really, really poor experience. Made a claim through the home warranty company, which based on reading other reviews, I'm blown away they still send Whitney business. Guy showed up and told me all the reasons why the job couldn't be done. Took some pictures and left.

A couple days later I get a quote saying that my claim was partially covered. After saying there was nothing that could be done, all of sudden there are things that can be done with dollars attached to them. Interesting.

So because this was already off to a weird start, I hired a handyman to come in and complete another job on my shower in addition to part of the tub job that Whitney quoted me on. After he completed that, I asked Whitney if they'd still honor the quote even though part of it was done. They obliged. So at this point I felt pretty good about it because my handyman had overcome one of the initial hindrances to completing the job.

They needed to replace the valve and faucet on my tub. A whirlpool tub with jets. A day before they show up, I received via Amazon a ""Mobile Home Faucet Kit"". I thought that was weird so I called and left a voicemail and incredibly they did call back to let me know that whoever ordered the part has been doing it for 30 years and he knows what he is doing. Okay.

So the guys show up and the mobile home faucet doesn't fit and even if it would have fit, I'd have asked them to not install it. It was plastic and just comically cheap. They analyze the situation for themselves and let me know that there are several other reasons why they can't do the job. So they leave. The techs were nice and tried to be really helpful in brainstorming ways I could get the job done, I'll give them that.

Unfortunately for me, I had already paid for the services for them to schedule the job. The services never happened. It's now been 2 weeks and I've left 5 or 6 voicemails with of course no response. There has been no effort made by the company to even explain a policy of taking money for services not rendered. The warranty company also does not care. American Home Shield for those keeping score. At this point, I have to chalk this up as a loss and luckily I was only swindled $300, but hopefully this review will save anyone else the trouble of working with this company. Honestly not sure how they're in business.

Dayle F.

I was driving home this afternoon when one of their truck ran a stop sign and damn near crashed into me. I could have been killed as they didn't bother to slow down a bit. They were dining 40+ mph. I reported it to the DeWitt Twp police.

In case the Whitney folks read this.....it was at roughly 3:55p on 7/12 at the corner of Stoll Road and Turner Road. They were headed north on Turner and I was headed west on Stoll. I turned to follow the truck and THEN they slowed down and followed the speed limit.

You know who was driving by the time/date stamp. Do something about it!

Alex P.

Pretty unfortunate experience with this company. We are going over a month now with a leak issue that is still unresolved and 3 visits from their technicians. Hold time to get to their office is typically 15+ minutes otherwise you have to leave a message which I have never received a return call from. They will self schedule services without your knowledge(they do reschedule if you reply via text). The last service scheduled for the same issue had no clue what he was here to fix and had no previous notes on what proper equipment to bring for the problem. I have also asked their office 4 times now for an emailed invoice of work done so far which I have still yet to receive. This company was pre selected via our home warranty otherwise I would not recommend after the chances and patience I have given them.

Cheryl J.

minus -0 stars. Through a home service warranty company, Whitney was scheduled to fix my water softener they did not show or call for the first appointment the second appoint showed up late and high or drunk. Waiting for a phone call to tell me when they are going to finish the job with parts. Going to report this to home service warranty company, this is the second time Whitney was scheduled and extremely POOR SERVICE.

Don R.

Through a home service warranty company, Whitney was scheduled to snake out an in-house drain blockage. The tech showed up about 7:00 p.m. and said he had to phone in the service request. They knew it was a job that needed snaked, but he did not do a thing. Now it is 5 days later, after 3 phone calls and being told that ""when the girls got in they would estimate the job,"" I have still heard nothing from them. Cannot use kitchen sink, or DW. WAITING!! No one answering the phones

Larry B.

The worst customer service experience, Like most of the others we called our warranty company about a sewer backing up. Someone showed up to snake it, they were supposed to get back with us to scope it and we had to call twice to finally get that done. Then after some back and forth with different people we finally got an appt. to have the main drain line replaced. The company that showed up was not Whitney but I felt the did a fairly good job, but had to break up half our driveway. Since this was during the lockdown they couldn't get cement and said they would be back when they could. After construction opened up I called 4 times over a 5 week time frame to find out when they would be fixing my driveway, they never would give me an answer and said they would call us back in a day or two which they never did. We finally had to call the warranty company who put us in touch with Whinney, up to this point I didn't even know Whitney had anything to do with this since they had never was made any contact with us. After calling Whitney they tried to tell me construction was still closed and they couldn't get the cement. I am a licensed contractor so I knew this was a lie, and yet it still took 4 calls to get them to schedule my job. The other company (More than plumbing) finally showed up to pour the driveway, they didn't used any crushed stone or metal mesh/rebar. The driveway will not last 1 or 2 years because of this, then they would not come back to pull their frame/steaks, again blowing us off several times. After 5 or 6 weeks Whitney finally sent someone out to pull the stuff and after I told the guy how the other company poured the cement and wouldn't come back to get their stuff he said a supervisor would call me. That was late May it's now Aug. and I still haven't heard a word. I don't think Whitney cares about bad reviews because they have these contracts with the warranty companies and get the work anyways, but if your thinking of using them I would think twice.

Jeff P.

Couldn't agree with the other reviews. This company works with a home warrant company and between the 2 companies I have never experienced such terrible customer service.

When I requested service through my home warranty Whitney Plumbing dispatched a plumber to my house TWICE without ever contacting me to schedule an appointment. I received a call from the plumber telling me he was in my driveway. I politely told him that nobody was home and I was never contacted to schedule an appointment the plumber left and then marked the job complete. Which then flagged the home warranty company to charge me for my service call.

Good luck trying to get ahold of somebody at Whitney to try rectifying the situation. You'll receive the answering every time you call, and if your lucky you may get a random text message from an office worker stating she's been on the phone all day.

Save yourself the hassle - call another company.

Spencer A.

I called 5 minutes before the appointment to double check the time, because I couldn't quite remember, and the office worker said he should be there soon. 10 minutes later I get a text from an automated system saying that my appointment was Cancelled. When I called back they didn't give me an option of rescheduling, they just canceled it...