Whipple Service Champions

Rachael S.

Wow. All I can say is BUYER BEWARE!!!! Run the other way. We have a cartridge that needed to be fixed/replaced in the shower faucet. We stupidly scheduled with Whipple since we had used them 20 years ago and then had been fair then. The technician was there 2 hours and did maybe 40 minutes of work. He tried to upsell new shower walls, an A/C contract for maintenance, anything he could think of. He initially quoted $340 to replace the cartridge which didn't fit. He claim there was a scratch. So now we needed a new value. He quoted $2100!!! Not for the faucet just the value. My husband said no that was outrageous. The technician ended up capping the water lines (until we can fix the faucet) and disconnecting it from the old water softener for $600. When I saw the minimal work I called customer service and spoke to John about the outrageous charges for the amount of work. He claimed pandemic pricing (big surprise) and stood behind the charge. He claimed the technician did all this diagnostic work and had to drain the lines (by turn off the water, lol) and to cap the water line. When I said I could make my job sound super technical too. Mysteriously we were disconnected aka hung up on. I get a text saying sorry you are unhappy and don't want to use us anymore. Lesson Learned. Fool me once. Please reach out for referral from friends and family. Whipple will take advantage of you.

Jesse S.

Kevin Cappello installed our new unit. He provided courteous and professional service.