Whipple Service Champions

Kirk W.

Whipple evaluated our AC compressor when it quit working. They promised us the fix would cost half the price of a new compressor. That degraded into a story about how whoever installed the refrigerant line didn't install it properly. One catastrophic pitch after another, they had me convinced to buy a new AC compressor, water heater, and furnace. They described the systems as the ""Mercedes"" of HVAC systems. After they installed the system (fraudulently, without a permit from the city which I had to pull to get an inspector out), my brother who worked for an industrial HVAC engineering company came in and began to list off all the things they did wrong. A handyman neighbor of mine corroborated what my brother said about all the corners that Whipple cut in the installation. Three service calls later, the city inspector finally blessed off on the installation. Long and short of it, I could have purchased the same system for nearly half the price without the headache of dishonest salesman and lazy or inept installation techs... oh, I mean (self-proclaimed) service champions.

Steve Q.

Whipple came to fix my furnace. They went out of their way to find problems that weren't problems. During the inspection they found a tiny amount of rust on the heat exchanger. There was no crack or problem in the heat exchanger. They wouldn't fix the original problem, a broken ignitor, unless I paid $3000 to fix the heat exchanger that wasn't a problem. I have CO gas monitors and I know there is no CO leaking in my house. They prey on uninformed homeowners by saying the furnace isn't safe in order to increase the bill by 10x.

Do not allow Whipple to enter your home

Peggy L.

Whipple took advantage of my family and I. We paid for their $20 a month service, so in the summer they came to do a routine check, and they told us we needed a completely new system. I said no, and told them we would wait. Then once winter came around our heater suddenly wouldn't work. Thinking that was bizarre we called another company, we found out a hose had been disconnected, and all it needed was a zip tie, not a whole new unit. I think they tried to take advantage of a women, tried to sell me on things we didn't need.

Wayne S.

Just had Royal come out to the house to fix a couple of stubborn gas leaks. He was the best. friendly, wearing a smile and took care of the leaks in no time at all. My experience with Whipple has been outstanding. What other company do you know that arrives with their own large floor mats and booties???
Love this company
11/19/18
Wayne Scott

Eldon J.

I scheduled an appointment to have an electrician come out, to rewire an outlet and a light switch, received a confirmation email, the day before, but had to CALL the office to find out they had cancelled our appointment that day because other jobs had ""come up"". My appointment had been scheduled for almost a week, and the person who I spoke with was not kind UNTIL I told them I would find another company to do business with. Unprofessional and definitely did not make me feel like my business was needed or important.

UPDATE:
After posting this review, I was contacted by Whipple. After a good conversation, I rescheduled my appointment to have the needed electrical work done. This experience was the experience I was hoping for when Whipple was recommended to me. They were there when they said they would be, were informative, helpful, and got the work done in a timely and efficient manner. I am glad I was able to speak to someone and actually utilize their fine service. Thanks Whipple!

Jonny J.

Thank you for a great job! Backed up mainlines are misery and your promptness was appreciated.

Thomas S.

Be sure to get multiple quotes before signing - even if you have to miss the ""once in a lifetime, extra special, only for you discount"".

The diagnostic tech did a good job. He explained what was wrong and the options (nothing, band-aid, or replace) and why they were the options. In retrospect (3 days), the ""field supervisor"" wasn't pushy per se, but really wanted us to sign ""today"" so we could get an additional discount.

Their quote was $5,000 less than the first company for an 80%/16 seer, but I wish I had waited because the third quote for a Rheem system (92%/16 seer) was another $4,000 off.

I'm out 4-grand I didn't have to be. Learn from my mistake and don't sign on the first day these guys come out.

Clifford S.

I called about a problem with excessive condensation in the furnace flue, with a resulting premature corrosion of the vent. I spoke with the service manager directly and asked him to send out someone who was really up on the sizing tables because it appeared that the flue pipe was too large in diameter and too big to draw properly. He said he would do that. The guy that showed up was friendly and polite but he did not have a clue about this type of problem. All I got for my $69 was a one-hour sales pitch on why I should get a new furnace, and water heater, and A/C unit. He measured a few things and said he would get back to me after he checked the tables. He never did (going on three months now). He did not do a combustion check, look in the flue, or anything much at all except take the cover off the furnace and look inside while it was off. I am convinced that I know more about this issue than he does from researching online. Eventually I contacted an out-of-state HVAC consultant who knows the tables, and building codes forward and backward, and he confirmed my analysis and identified another issue. I have since replaced the flue myself, but I am still steamed every time I hear a Whipple add on the radio. Whipple does a great job on the easy stuff but they don't seem to want get involved with difficult problems (probably no money in it). They were happy to give me an estimate on a new furnace, which was way over priced. When I said I wasn't interested then he spent five minutes trying to sell me a monthly service contract. All I wanted was a diagnosis of the condensation issue and have him fix it. Even if they did not want to fix it, I could have used a professional analysis. That was clearly out of Whipple's league. Frankly, I think I should get a refund.

Darrell H.

You will be amazed if you are a business and have them out to unclog a drain. It will cost at least 4 times what it would at your home.

Tj W.

They came to my house to do a tune up on my A/C. While they were there they didn't actually do anything to my A/C, but instead told us that there were $1000 in repairs and cleaning that needed to be done. Instead of falling for this money grab I had a second opinion on my A/C. The other company did say it needed to be cleaned, but once that was done (for a much lower price!) They told me nothing in my A/C was broken or needed to be fixed. Basically Whipple just wanted to make some money and were willing to screw me in order to do it. I will never use them for anything because of this!!! Don't waste your time. There are other honest companies out there willing to actually help you out and not screw you over.