Westside Plumbing

Russell F.

To be honest, I did not choose this plumber, my warranty company did. They came out to my place and said my pilot would not light due to lint from the dryer. I'm sorry but the warranty company does not cover secondary damage so therefore we can replace it for $1,900. Upon a second opinion from a master plumber, turns out the pilot could light, but due to an internal failure it would not stay lit and nothing to do with the secondary damage. American Home Shield is now honoring the replacement of my water heater. And the total cost of replacement is only 1200, not the 1900 Westside Plumbing was trying to charge me. I understand that sometimes companies rely on the honesty/competence of the people that work for them and this review should let them know to check into the guy that came to my house.

Thomas P.

I have used these folks twice. Both times they were very prompt. The first time the other plumbers I contacted said it would be days before they could get to me. I called Westside and 90 minutes later the problem was fixed!!They are very nice people who do great work for a very good price !! I would give them ten stars if I could!

Mark K.

Plumber diagnosed the problem with hot water heater, but wasn't interested in the repair due to it being up on a pedestal. Stated that AHS would not cover and would take a long time for them to contact him back. I attempted to contact AHS myself while still here, immediately left once he knew I was trying to contact them, (ran out like house was on fire). Contacted AHS and they reported Westside had reported no problem with Hot water heater, just glad I kept my receipt stating that a deteriorating dip tube was causing my hot water flow.

Frank S.

Man, I called these guys Sunday and they will be out Monday, can't beat that service. Their prices are very competitive, and their service and quality is second to none. And don't worry if you're
Not located on the west side of Fort Worth, they travel , and travel well. I have come to know the owner Matt, he is a stand up guy. Nobody
Likes dropping coin on plumbing, but if you
Have a plumbing problem, give these guys a shot, they will ease the pain and will make sure your
Problem is resolved. Peace out Yelpers......

Jaime C.

Showed up late; even after providing a 3 hour window. Received a call 2 hours after technician left warning they were going to be late. The inspection was required by AHS to verify appliance was broken, which was obvious. The technician immediately identified $625 in compliance charges not including the replacement of the appliance. The home passed compliance inspection 6 months ago. As an engineer, I'm very familiar with the codes and knew the repairs were not required. Inspection was required only for warranty. I installed a better unit hours after he left for half price.

Require the company to state building codes if they claim non-compliance. Ask lots of questions. Call a second company to verify.

Michelle V.

I was doing a load of laundry on Saturday and our shower and tub backed up with water. I contacted our home warranty company, American Home Shield, and they approved Westside Plumbing. Since Monday was a holiday, I was grateful they called first thing that morning and said they would be out between 9:30 and noon. The plumber was there around 9:30. He took a quick look in the bathrooms after I explained what happened over the weekend and said it could be a septic issue. So he looked at our septic tanks and told me they were full and needed to be pumped. My invoice says, "holding tank are full of waste- need to be pumped out". He told me we only had inches before the tank was full. I paid my $75 service fee and he left.

Of course, I called around for septic pumping companies and scheduled one for that afternoon. When the septic tech arrived, he looked in the septic tank then into two smaller pipes in the ground. Come to find out, those are the main drain lines from the house. The septic tech then asked to use my garden hose and wiggled it into the drain and turned on the water and told me my problem was fixed.

There was a blockage in the main drain line from the house and the plumber didn't even look at it! It took the septic tech less than 20 seconds to fix (even though that wasn't even his job). Our septic tank is nowhere near full and this plumber (I believe his name is Terrell) is either incompetent or lazy.

I left a message for the owner of Westside Plumbing on Monday explaining the situation and asking for a return call. It's Friday and I still haven't heard from anyone. But they did deposit my check on Wednesday. AHS is refunding my $75, but I'm still out the $135 I paid for the septic call that the plumber told me was urgent since my septic tank was inches from overflowing.

I'm so disappointed in Westside Plumbing. I understand mistakes happen, but a phone call and an apology would have been nice.

If you have a contract with American Home Shield, know that you can ask for another contractor if they assign one that, say, has bad reviews for American Home Shield customers on Yelp. I very highly recommend choosing a different plumbing company.

Update:
After receiving notifications of my negative reviews, the owner did call and apologize and said he never received my voicemail or he would have contacted me sooner. He did try to remedy the situation and I appreciate that. I've upgraded from 1 star to 3.

Missy B.

Our garbage disposal decided to go out over Christmas weekend (of course!) and we contacted Matt P. Monday around lunchtime, and he was able to respond only a few hours later. He checked the disposal to make sure it wasn't just a jam, or something similarly easily fixed. The unit itself was pretty old and leaky, so he replaced it with a new unit in about 15 minutes. I would definitely recommend Westside Plumbing!

Connie S.

I had leaking shower valves and Westside Plumbing was wonderful. They are timely, professional, courteous, and pricing was affordable. I would recommend them to family and friends.

Dean W.

Stay away from this Company. I agree with the other review. They charged me $75.00 to tell me what I already told them. I had called the Water district because I had water coming out of the ground next to my grinder tank. I left three to four messages over a three week period to Westside Plumbing and never got a call back. They finally responded after I said I was going to the better Business Bureau. Thier response was we are really busy. I then got a estimate from this company for $1,000 and they never even dug down three feet in the ground to check where the leak was. They said they went out there but never touched the ground or dug a little to check where the leak was. He said it might be cracked PVC pipe. That is what the water department told me. They are not sure but quoted $1,000. They are not professional and $1,000 to replace a piece of PVC. Please stay away from this company. I also got their number from American Home Shield. One star is way to much for this company!!!!!

Chris B.

AHS sent them to fix my water heater. I had no water coming from my hot side. They stuck a wire in the pipe and cleaned some sediment. Water heater is less than 10 years old. They reported to AHS that they replaced a nipple but they never did. They have been back out five times in a month for the exact same issue and continue ONLY to stick a wire in the pipe. Then when AHS and myself asked them about the replaced part and issue they literally yelled over the phone and asked "What do you want us to do about it". AHS simply and calmly said, "Fix it". DO NOT use this company. Horrible!