Westmoreland Plumbing

Kamis D.

There was a big leak in the pipe between the meter and the shutoff valve. They gave me an estimate over the phone and sent someone over. Mike showed up right on time, went right to work, replaced the pipe, showed us the old pipe, and replaced the old shutoff valve to the house. It all ended up costing the low end of the estimate (woohoo!) Really pleased with the work; hope I don't have to call on them again any time soon! ;)

Michelle B.

Had a severe clog and decided to go back to my lifelong plumbers. A relatively new guy named Mike Parsons came out. He was on time, personable, and good! He worked steadily and cleaned up when he was finished. I will ask for Mike in the future!

Precita M.

Westmoreland Plumber arrived exhausted and then spent 2 hrs installing a popup assembly in my sink , which he wasn't able to get a seal on tho did charge me for his time. Said though he "didn't have much experience w old sinks", that I needed a new sink. I called another plumber who came right out, applied some thought to the situation and used a little sandpaper to make the drain stick to the assembly a bit better and got the assembly on there just fine and quickly. I wd definitely not recommend westmoreland plumbing.

McMinn S.

I was told over the phone by Wes that it would be a $50 service charge, then $110 per hour or fraction thereafter. I was NOT told that a helper would come out with the plumber and be charged an additional $85.00 an hour. Honesty is not a priority of Westmoreland Plumbing. I'm hoping the leak is fixed otherwise, I'd say we got "hosed".

Mark H.

Just wanted to pass on my experience with Westmoreland. A man answered the phone at 9:20am on Aug. 9, 2013. I introduced myself and asked him if I could ask him some questions to determine the cost of various tests for my home. He signed loudly and said go ahead. I was surprised with his sigh of annoyance so said to him that it seemed as if he was annoyed with having to take the call. He said that it was just because he was really busy and told me curtly to go ahead and ask my questions. I've spoken to four plumbing companies today before him and all were friendly and helpful except for this guy. I told him that it didn't seem like he wanted the business to which he said ok and hung up.

Hope it wasn't the owner I spoke to... if it was, he doesn't deserve any business given his attitude. If it was an employee instead, hope the owner comes to realize how rude this guy is...

T D.

These are the worst service people I have ever dealt with. I hired them to come install a new toilet. the guy installed it and left and didnt even bother to check to see if it flushed before he left, just said all good you are good to go. and charged me for double the time he was here. Guess my bad in paying him and not arguing with him then, but i have a baby and was busy with her and when someone tells you they did something i believed him.
anyway i called after i checked it a few minutes later and it didint flush at all so i called them back and they sent him back to fix it, he proceeded to stand over toilet for 30 minutes throwing toilet paper in it and trying to flush it without attempting to fix his install. he then proceeded to go through excuse after excuse... it must be this with the toilet, not our fault, or this or this. excuse after excuse. i talked to manager and told him that i was not happy and i wanted my money back and he said no. i told him i would stop payment on the check because the service i paid for was not done and that now not only does our toilet not work it runs constantly. he said i dont care. i once again said please give me my check back or i will stop payment. he said he would sue me if i stopped payment. i said go right ahead, once again i refuse to pay for something i didnt get.
Dont let these guys fool u, they are so friendly when you first speak to them but they send out people that do not know what they are doing.

Tanya S.

The plumber was pleasant but not only did HE bust the toilet, but he charged us for it! HE cause the extra work and charged us for the time as well. I feel extremely taken advantage of. Not to mention all of the extra charges for traveling. This guy is a crook with no conscience. Never again. Beware!

mindy c.

I've only been a homeowner for 4 years, but I am NO stranger to plumbing calls. My house is a plumbers dream.

In my first year of homeownership I saw no less than 4 plumbers at my house to fix a variety of problems: clogged drains, toilets that wouldn't flush, toilets that were loose & needed new gaskets, a washing machine drain that was clogged, sewage back-up in my shower (worst. day. ever.)... the list goes on and on.

I'd used Johnny Rooter - in two seperate trips they sent out 1) a high school teacher who'd been plumbing for oh, idk, maybe a month, who tore my house apart for an entire day trying to get my master toilet to work but never got it fixed, and then two months later, 2) a plumber who looked like Santa who cleared a bathroom drain & then checked my master toilet and let me know that it was working (damn, I hadn't used it for 2 months because the teacher said it wasn't working).

I'd also used companies through my buyers warrantee - one guy never showed up, one showed up the next day drunk & without the correct part.

I'd also used Union Jack. Great guy. Love the accent. EXCELLENT attention to detail. So attentive, in fact, that it took 6 hours to do his work & my bill was close to $1,000 for re-gasketing two toilets. Never again.

I was finally referred to Westmoreland through a friend. The first plumber they sent out to check my master toilet (again) quickly got the problem fixed & clearly explained everything that was going on. He also prescribed a specific toilet brand & model that would fix my problems forever. He did great work and was efficient. The bill was much easier to swallow & I felt reassured by knowing exactly what the issues were & how I could avoid them in the future.

Since that first time I've since moved to Houston & now rent the house as a vacation rental. I've had to call Westmoreland out several time for various fixes & they've always been great to deal with. Tommy, who answers their calls, is great to talk to & very easy to work with. They may charge a small premium for their labor but I guarantee that it's worth every penny for the piece of mind.

Michael R.

These guys are the best I've ever used. I've been using them for 15 yrs. I've tried many before and i can tell you that you won't find a more honest and professional company. Very nice, personal service. I noticed one review that complained about "leaving a hole after repairs" (it isn't a plumber's job to fix holes in walls), and another that complained that they charged them a full hourly rate (if you find one that doesn't, please let us all know). Calling a plumber will never be cheap so for me, it is all about getting the job done right and getting it done quickly. These guys have actually come in and repaired it for less than the estimate a few times. As long as they are open, they have my business.

Jodi E.

The positive about this service is that their service was very quick. They had someone out within an hour even when I explained it wasn't anything major. We had a small leak under our sink. The negative is that the plumber that showed up was here less than 30 minutes, replaced a washer that cost $2.00 and the bill was $119.00. They charge $98 per hour, even if they are not here for that long. The "truck charge" was an additional $10 even though they are located less than 5 miles from our location. I read other reviews on citysearch afterwards and reviewers had similar complaints. Partly my fault for not reviewing before hand but I won't use them again.