Westmoreland Plumbing

Brandy W.

As a renter, I can't address the cost because they bill my landlord directly. But they come when they say they will, and they brought a well-stocked truck so they didn't have to run out for supplies.

The plumber who came out last week explained what was wrong and fixed it in one trip. I can't give five stars because clean-up was fairly sloppy and I have no idea how much it cost. I got the impression he was trying to leave quickly. To be fair, my job took much longer than expected. I decided to replace the kitchen faucet, but despite a specialty tool and several hours of "creative effort," the bolts on the old faucet wouldn't budge. Time to pour a bourbon and call for help.

It made me feel much better that he had to deploy power tools to SAW the damned thing off! He also showed me some gunk that's coming out of the house pipes and advised us to drink filtered water (from an pitcher or snap-on tap filter, not a sales ploy). Scary! Yeah, I bought a filter later that same night. We'd call them again.

Ashley E.

I called to obtain an estimate on the labor associated replacing 2 toilets. They were upfront about the estimate, gave me their availability, and do not charge a trip fee. Upon receiving competitive quotes from other companies, I scheduled the work with Westmoreland. They kept me apprised of their timing the day of my appointment and the plumber was courteous, quick, and cleaned up after himself. Unfortunately we had a small drip in one bathroom the next morning - the drip was most likely due to our builder-grade pipe and connection but since it was near the connection to the new toilet, Westmoreland replaced the connection and gave us a very substantial discount (we essentially only paid for the parts). I appreciated their willingness to 'make it right', and to work with us on the pricing. I would not hesitate to use them again, or recommend them to anyone.

Eric D.

Westmoreland Plumbing came out today to repair a clogged bathtub drain. The response time was great as I have tenants moving into the home tomorrow. I found their work to be excellent as Jimmy did not give up and was able to retrieve a small toy and parts of a broken bottle. The cost to perform the service was very reasonable. I highly recommend Westmoreland plumbing.

Kamis D.

There was a big leak in the pipe between the meter and the shutoff valve. They gave me an estimate over the phone and sent someone over. Mike showed up right on time, went right to work, replaced the pipe, showed us the old pipe, and replaced the old shutoff valve to the house. It all ended up costing the low end of the estimate (woohoo!) Really pleased with the work; hope I don't have to call on them again any time soon! ;)

Michelle B.

Had a severe clog and decided to go back to my lifelong plumbers. A relatively new guy named Mike Parsons came out. He was on time, personable, and good! He worked steadily and cleaned up when he was finished. I will ask for Mike in the future!

Precita M.

Westmoreland Plumber arrived exhausted and then spent 2 hrs installing a popup assembly in my sink , which he wasn't able to get a seal on tho did charge me for his time. Said though he "didn't have much experience w old sinks", that I needed a new sink. I called another plumber who came right out, applied some thought to the situation and used a little sandpaper to make the drain stick to the assembly a bit better and got the assembly on there just fine and quickly. I wd definitely not recommend westmoreland plumbing.

McMinn S.

I was told over the phone by Wes that it would be a $50 service charge, then $110 per hour or fraction thereafter. I was NOT told that a helper would come out with the plumber and be charged an additional $85.00 an hour. Honesty is not a priority of Westmoreland Plumbing. I'm hoping the leak is fixed otherwise, I'd say we got "hosed".

Mark H.

Just wanted to pass on my experience with Westmoreland. A man answered the phone at 9:20am on Aug. 9, 2013. I introduced myself and asked him if I could ask him some questions to determine the cost of various tests for my home. He signed loudly and said go ahead. I was surprised with his sigh of annoyance so said to him that it seemed as if he was annoyed with having to take the call. He said that it was just because he was really busy and told me curtly to go ahead and ask my questions. I've spoken to four plumbing companies today before him and all were friendly and helpful except for this guy. I told him that it didn't seem like he wanted the business to which he said ok and hung up.

Hope it wasn't the owner I spoke to... if it was, he doesn't deserve any business given his attitude. If it was an employee instead, hope the owner comes to realize how rude this guy is...

T D.

These are the worst service people I have ever dealt with. I hired them to come install a new toilet. the guy installed it and left and didnt even bother to check to see if it flushed before he left, just said all good you are good to go. and charged me for double the time he was here. Guess my bad in paying him and not arguing with him then, but i have a baby and was busy with her and when someone tells you they did something i believed him.
anyway i called after i checked it a few minutes later and it didint flush at all so i called them back and they sent him back to fix it, he proceeded to stand over toilet for 30 minutes throwing toilet paper in it and trying to flush it without attempting to fix his install. he then proceeded to go through excuse after excuse... it must be this with the toilet, not our fault, or this or this. excuse after excuse. i talked to manager and told him that i was not happy and i wanted my money back and he said no. i told him i would stop payment on the check because the service i paid for was not done and that now not only does our toilet not work it runs constantly. he said i dont care. i once again said please give me my check back or i will stop payment. he said he would sue me if i stopped payment. i said go right ahead, once again i refuse to pay for something i didnt get.
Dont let these guys fool u, they are so friendly when you first speak to them but they send out people that do not know what they are doing.

Tanya S.

The plumber was pleasant but not only did HE bust the toilet, but he charged us for it! HE cause the extra work and charged us for the time as well. I feel extremely taken advantage of. Not to mention all of the extra charges for traveling. This guy is a crook with no conscience. Never again. Beware!