Westmoreland Affordable

Tobie K.

We had 3 bathroom faucets replaced by westmoreland plumbing. The tech was pleasant and did a good job. He had me sign for acceptance of the work before any work was done and only after being paid did he asked me to sign a decline line which was not even mentioned til he was paid. I don't have any complaints about the work except they are EXTREMELY expensive. I know I paid the price because I wanted the faucets done now, But I know I was I taken advantage of. That's my fault and I take responsibility for it. Lesson learned. If you choose to use this company for work, just get another bid to make sure you aren't being taken.
TK in Gbg

Greg P.

I will never use or recommend this business. They are deceitful and dishonest. They were 3 hours late came in and completed the estimate. signed the contract. Then proceeded to inform us that we needed a new gas line because he didn't have a washer that was needed. Then was quoted an additional 239.00 for a 3 ft. Gas. I stated that we agreed on the original contract price. And of course the office said in the contact there is a statement that states the possibility of additional costs. But I didn't know this because we still haven't received any copies of the contract or invoice. Then I was completely convinced that they are not on the up and up when I received a phone call from their office telling me that they won't be able to make it to our home because the truck was broken down. And I asked her is it the one that was in my driveway. I don't think that they are a credible company and should reconsider having a certain quote on their vehicles removed

Michelle P.

We originally had a good experience and gave this company a good review but the more time they were there, the worse it got. They were there to unclog a drain which led to excavating and other work. I do have to say the office staff is nice and so are some of the guys working but it does not make up for what happened. To be short there was no shotty communication between all parties and twice people entered the house without landlord/ tenant permission. The second time, there was sewage mud tracked all through the house and no one cleaned it up.

An incident occurred that was so absurd I cannot believe I am posting this. The guy who showed to do the excavating not only showed up late but immediately got an attitude with me due to a cleanup crew leaving garbage lined along the driveway. I need to add that their plumber showed the day before and said to leave it (We offered to move all of it but were told that they would work around it). The guy would not calm himself so I went inside. He continued to swear and carry on outside loudly and I called to complain. It seemed like things were resolved but I decided I would stay in the house and ignore him. Later on, there was screaming and carrying on outside, and it ended up being him trying to start a physical altercation with a neighbor of ours. It was so stupid and he was doing it from our garage. When we confronted him he proceeded to tell my child and I off as if we were the problem. Cops were called, the incident settled, and he was supposed to finish or so he said. He stood outside for maybe an hour and left early to go to another job (as the office said). There was no word they were leaving and he left without checking anything! We had no water because he had kinked the waterline and the company did nothing to come back out and fix it. We were told we had to wait until the next day which is bad customer service. If you cause a problem then you fix it and not at your convenience. The work went way over what we were all originally told, and interfered with all of our lives quite a bit.

The worst of it all was that we were told the guy doing the excavating was the owner and I find that appalling. We own a business and although we do not own this house, our friends and neighbors do around us. As a business owner, you should learn the basics of business etiquette and have the basic understanding of how to act in public. Good business leads to referrals and more business.

Myla P.

AVOID!
Worst customer service EVER! NO SHOW 5 times in a row! FIVE!!! And we have had to call them every time when no one shows up for the appointment to hear excuse after excuse. RIDICULOUS!
We would hire someone else but we're trying to get them to come back to fix a clogged sink that never was completely unclogged on the first appointment. Just OMG.

Telia N.

Worst customer service I have ever experienced. Lack of courtesy for your home and belongings. No response to complaints from management. They do not take any action to prevent damage in areas of your home not affected by initial issue. If you expect them to were booties after they trampled in sewage that's a NO, according to them this is your responsibility to cover all areas of your home they walk through. So if you have repairs needed in your basement and they have to walk through your home all areas leading to the leak will potentially be damaged, due to employees lack of courtesy to there customers.They have zero regard for damages caused by employees and are far from a Christian company!

Arlene M.

This place needs to get their act together. My toilet was acting up again so upon my husband's recommendation he called this business and made an apt. They treat Saturdays like any other day of the week and do not charge for a service visit unless you refuse to go with their repair estimate in which case that would be $35.00 charge.

We made an apt and I noticed on their website they had coupons which had expired. Upon callback I learned they would honor them anyway. Two problems with the website. The Pittsburgh number listed on it is disconnected and when you go to print the coupon you need it will only allow you to print just one of them. I ended up having to print the whole page as proof for my discount. I was also told on the phone that they don't take checks.

Our assigned plumber Anthony came out within the time frame specified. He did not put on those ""plumber's"" paper shoe coverings to enter our house. I directed him to the toilet in question and in spite of the fact I had the whole insides redone within the past two years he felt it needed replaced. He gave us an option to pick out our own and they would install for $100.00 less the original estimate or he would get us a basic model. I chose the latter because I knew from my last plumbing disaster a little over a year ago from a competitor I sensed he was right.

He required half down as a deposit and asked for a check. I reminded him that I was told on the phone they don't take checks. He called over and had that matter straightened out. He said he would go out and get us the same brand we had before. He said that I could pay the whole thing up front but gave me no paperwork nor did I know whether or not he would return so I paid half. I gave him the coupon page I had printed which he honored. They do take credit cards as well as debit cards.

He returned within the hour and proceeded with the install. I could tell our fixture was old because of the hard time he had prying it loose from the base. Still as he was hauling out our old stuff he knocked off the top of my plastic outdoor stair lamp. He completed the install, cleaned up my bathroom floor but neglected to retrieve the items thrown in my bathtub let alone clean it up. He tested it a few times and there were no issues. He then requested the balance and I turn asked for a receipt and work order regarding the warranty. Labor is warranted for a month. The fixture is warranted according the the manufacturer. Since he never showed me the make I was smart enough to take a photo of the box it came in to get that information.

What you save in transportation costs actually goes towards the labor which I feel like most plumbers gouge you when you are at their mercy. On a positive note however, he did purchase a toilet that was more water efficient than the one I had before and before he left I tried it out for myself and was pleased.

As he was leaving he explained that whoever had worked on the inside of the unit prior did a shoddy job installing a new handle and chain thus causing the unit to not hold the reserve tank water properly when not in use. Although the company is based out of Irwin, PA they have branches all over the Pittsburgh, Greensburg, Belle Vernon, and Trafford areas.

Time will tell if their services are worthwhile but for now we have a new working toilet in our main bathroom.

Joe B.

Never Again. Told me one price then charged me a higher price. Took over a week and countless calls to get someone on the phone and finally they admitted to overcharging me and promised to return the difference and I never received anything. I would not use them again. I feel their pricing is way to high anyway or at least they price based on what your house looks like. They say they are Christian owned, not very Christian of them to overcharge.

Fredrick H.

I have a service agreement with them for furnace and A/C checkups. Made an appointment for Wednesday, but they never showed up and never called. Would typically not give a company a second chance, but since I was under the agreement, I called and rescheduled for Sunday and was given a window of 12 - 5. Guess what? They never showed and never called. Worst company ever!! Rick H.

Jackie K.

Terrible. Would never recommend. Misdiagnosed the cause of a leak. Resulted in $1,000.00 damage to plaster ceiling as opposed to just a water mark that could have been painted after it dried. Company refused to acknowledge any responsibility. Should mention that the misdiagnosed leak was the valve on the supply line on the outside of the toilet. Not like it was concealed and couldn't be seen upon initial inspection.

Linda M.

Excellent and prompt service. Helpful 24/7. Needed new water heater ASAP and they were there quickly.