Western States Home Services

Jack P.

Another great experience with western states home services and their tech Jason H, very efficient and professional, his modo was if it ain't broke don't fix it, I'm very pleased

Maria C.

We used Western States to replace our Heating and Cooling System over seven years ago. We couldn't have better company to install our new system. They still come religiously every six months to check the system for the season for free. Steve Foster is the best technician we ever met. He does incredible job. The best company hands down.

Lynda N.

Two weeks ago my air conditioning went out on a Friday at 1:00 p.m.. Phoned Western. Man came out around 4:30. Told me I needed a part but that the parts company was closing and not open on the weekend. Heat wave - Arizona - and not open 24/7!!!. Took my dog to PetSmart for the weekend and I checked into a hotel. Monday morning started to phone the company. They said they were having a problem getting through to the parts company. Finally, on my third call to Western, around Noon, they stated that the repairman would be out here between 1:00 p.m. and 3:00 p.m. I asked them to phone me when he was on his way. Got home around 1:30. There was a ladder against my home but no repairman. Another call determined that he was headed for Tempe (where he was picking up the part). He arrived around 4:00. Fixed the problem in 10 minutes. Unless you love poor service find another company. This one is not worth all the aggravation. Karen M

Dan J.

Came home on a 115 degree day and my ac unit was out. A friend referred me and I got a call from.thr general manager Tony saying he was going let me know how long it would be before soomeone could come out. In less than an hour Mike was here and looking at my AC. A cap to run the compressor was broken so Mike was able to easily replace it and had cool air coming out within 10 minutes.
I would gladly recommend their services to anyone!

Doug C.

I see all these carpet reviews and they are all over the place. I have used their air conditioning division and have had a great experience. I have never been oversold, even when I directed the conversation that way. Our ACs were almost 18 years old and they have services then for the past 11 or 12 years. I've had other companies once or twice in between and they were fine, but Steve Foster, from WS, has always been great. He has installed while systems for friends and this year we knew we needed it. He recommended we get a new motor a couple of years ago and he matched a price from another friend who sells them and installed it the next day. I looked at 3 different companies and researched online for a couple of months. I had decided I would get a higher SEER rating and probably not the brand we eventually went with, Rheem. I looked closely at the reviews and when they were posted and how different companies fared in the desert heat over the years. I saw some bad ratings on the Rheem brand, but most were a couple of years past. Bottom line, I am trusting my friend, who has serviced our units for years and bought the 2 Rheem systems. They have been quiet and my 1st comparable bill was over $150 less and it was a hotter month. Yes, they are new units vs 18 year olds ones, but it is still $150+. Ten year warranty which I don't think will be needed as most AC systems last longer. I had referred them without having new ACs and my friends have not complained at all and were thankful for Steve and Western States. Now I can refer based on new units being bought and installed. Highly recommend WS and ask for Steve Foster. Tell him I referred you. I don't get any money it anything, I just like people having good experiences buying large items.

Becky W.

Thanks Western States for sending Chris out to do my summer inspection. He was very professional and had a great personality. You can send him out every time if I have a choice. Keep hiring people like Chris and you will always have satisfied customers.

Dorothy C.

I can not understand why it cost me $1,800.00 for a hot water heater. I called and was told that the installed(Chris) had to repair the floor, that was not true as he used the existing floor and my drip pan. The manager said that they would install a new floor for cost and they did. The installed (can not read name) did a great job and I am happy with that. I still can not understand why it cost $1,800.00 for a 40 gallon hot water heater. I wish someone would/could explain that to me. Dorothy

Brad B.

We have chosen to terminate our three contracts for AC/heating maintenance on our three properties in Mesa. Every time we call the Chandler office, none of the service representatives say that they are unable to assist us, but only Tony can handle that request.
When we have finally gotten ahold of Tony, he refuses to deal with us and will not prorate our three unexpired contracts and issue a refund of over $800.00..
We are now considering taking Tony and Western States Home Services to small claims court.

Jenny C.

I made an appointment 2 weeks in advanced to have my annual service completed. They did not show up & didn't bother to call me to let me know they could not make it. I am using my personal vacation time for this appt. & now need to re-schedule. I call to find out what's going on & I don't get an apology or anything. Left & right hands are not talking at their company. I am so annoyed by their lack of professionalism.

Kathy C.

The focus of this review is for my service tech. Scott. Scott came out to my house as a recheck for another tech they had sent last week. (I agree with Dustin M."" From my experience in the service industry if you can get past the one bad employee you will uncover the good ones.) Well said and so true. This time I went up on the roof with Scott and he was gracious and patient enough to explain what he was doing, where he was getting certain reading from and what the different parts behind the panels were that could possibly need replaced if not properly maintained. I felt very comfortable posing questions to him since he was so open to a short lesson in understanding how the unit is suppose to work.
Thanks again Scott and WSHS for sending me one of your best guys.