Western Sales & Services
Company Overview
We are a small company that specializes in home and light business heating, air conditioning, and plumbing. Differently from numerous of our peers, we are a repair-oriented company. We present our customers with options and allow them to choose when to fix or install anew.
Western was created in 1948 by Arthur Liles and Robert Bowie in the region of West Jefferson, which is the reason we are called Western. Both served as service technicians at Alabama Gas Company before launching the business. The main focus of the business was gas heating. Air conditioning installation and repair became a major function of the company in 1958. In 1955, Mr. Liles took over as the sole owner of the company. He led the business until his passing in 1972. At that time, he left the business to his wife Myrna and his three. Sid managed the business until his retirement in 2015, at which point he handed it over to his partner Josh Durden. Josh had been with Western since 2012 and works to lead it with the same dedication on integrity and excellence that has enabled Western to thrive since 1948.
My name is Josh, and I have been with Western since 2011. I entered the HVAC field when I started assisting my father in his company at the age of 13. After finishing school, I worked during the summers for a regional HVAC contractor in Tuscaloosa while I went to Shelton State and then the University of Alabama, where I earned a degree in Marketing. After graduating from college, I was employed for two HVAC and plumbing distributors, which provided me with insight into how both sides of the industry functioned and what set apart the good contractors from the bad ones.
I am committed to treating my team with respect, being truthful with everyone, and taking pride in quality work. We are not a aggressive sales company, and we never force a customer's conclusion for them. We only want to educate them about their concerns and let them to choose the most suitable option for themselves.
Business Services
- HVAC installation or replacement
- HVAC system repair
- HVAC system maintenance
- Water heater installation
- Water heater repair
Business Location & Hours
Mon: | 8:00 AM - 5:00 PM |
Tue: | 8:00 AM - 5:00 PM |
Wed: | 8:00 AM - 5:00 PM |
Thu: | 8:00 AM - 5:00 PM |
Fri: | 8:00 AM - 5:00 PM |
Sat: | Closed |
Sun: | Closed |
Recommended Customer Reviews

Western is the only business I CHOOSE to have do our plumbing. I always call them first, and have for years. I have never thought their prices too high, and I'm going to be in a serious hurt for an honest plumber should they ever discontinue the plumbing side of their business. Years ago my central air died, and I of course called Western. They came out, they looked it over, and the service man told me if it was his, he wouldn't fix it, he'd go with window units instead, as replacing the dead central air unit would cost too much. Said they would be happy to do the work, but it wouldn't be cost effective for me. I put in 3 window units and my power bill dropped considerably. MANY other companies would have simply charged me a lot of money for something I didn't need, to increase their profits. Instead, they chose to keep a customer happy, and with them for years to come. I wasn't the least bit surprised, because they had been dealing with me honestly for years before that.

Remember that first snowstorm of 2014???? Well, 2 hours into it our hot water heater started leaking. I had a lot of time to check out different companies and had initially decided to purchase one from Lowes. $500 and I had to install it myself...the reviews looked like it was a piece of cake. We went out to look at them and it looked cheap and flimsy. My dad insisted I call Western and they quoted me a flat rate of $1150. No thanks. But husband insisted we use them in case there was a problem with us installing it. Jay came out the next day and fiddled around and since our house is so old, there were a few installation problems. He had to use a different model because of size limitations, and while wait for his partner to bring it, totally redid the piping. He also vaccummed and cleaned the area. He installed the Ruud unit nicely and it took over 3.5 hours. I was very impressed with everything that day but the icing on the cake??? Yesterday we got a $350 rebate in the mail from Alagasco. We didn't fill out anything..they did! We will use that rebate to install a new oven now. Nice surprise!