Western Sales & Services
Company Overview
We are a small company that focuses on domestic and small-scale commercial HVAC, air conditioning, and pipe services. In contrast to several of our competitors, we are a repair-oriented company. We present our customers with choices and empower them to choose when to repair or replace.
Western was established in 1948 by Mr. Liles and Mr. Bowie in West Jefferson County, which is how we are called Western. They both worked as service technicians at the local gas company before launching the business. The initial focus of the business was gas heating. Air conditioning installation and repair was added as a key function of the business in 1958. In 1955, Arthur Liles assumed the role of the sole owner of the company. He operated the business until his demise in 1972. At that time, he passed the company to his spouse Myrna and his sons: Bill, Johnny, and Sid. Sid oversaw the business until his retirement in 2015, at which point he transferred it to his colleague Josh Durden. Josh had been with Western since 2012 and works to lead it with the same commitment on integrity and excellence that has allowed Western to prosper since 1948.
My name is Josh, and I have been with Western since 2011. I joined the HVAC sector when I started assisting my father in his company at the age of 13. After finishing school, I worked during the summers for a nearby HVAC contractor in Tuscaloosa while I studied at Shelton State and then the University of Alabama, where I obtained a degree in Marketing. After completing college, I was employed for two HVAC and plumbing distributors, which gave me insight into how both sides of the industry functioned and what separated the reputable contractors from the poor ones.
I value treating my coworkers with dignity, being truthful with everyone, and maintaining pride in quality work. We are not a aggressive sales company, and we do not dictate a customer's decision for them. We merely want to educate them about their concerns and let them to decide the best option for themselves.
Business Services
- HVAC installation or replacement
- HVAC system repair
- HVAC system maintenance
- Water heater installation
- Water heater repair
Business Location & Hours
| Mon: | 8:00 AM - 5:00 PM |
| Tue: | 8:00 AM - 5:00 PM |
| Wed: | 8:00 AM - 5:00 PM |
| Thu: | 8:00 AM - 5:00 PM |
| Fri: | 8:00 AM - 5:00 PM |
| Sat: | Closed |
| Sun: | Closed |
Recommended Customer Reviews
Jim H.Western is the only business I CHOOSE to have do our plumbing. I always call them first, and have for years. I have never thought their prices too high, and I'm going to be in a serious hurt for an honest plumber should they ever discontinue the plumbing side of their business. Years ago my central air died, and I of course called Western. They came out, they looked it over, and the service man told me if it was his, he wouldn't fix it, he'd go with window units instead, as replacing the dead central air unit would cost too much. Said they would be happy to do the work, but it wouldn't be cost effective for me. I put in 3 window units and my power bill dropped considerably. MANY other companies would have simply charged me a lot of money for something I didn't need, to increase their profits. Instead, they chose to keep a customer happy, and with them for years to come. I wasn't the least bit surprised, because they had been dealing with me honestly for years before that.
Terri R.Remember that first snowstorm of 2014???? Well, 2 hours into it our hot water heater started leaking. I had a lot of time to check out different companies and had initially decided to purchase one from Lowes. $500 and I had to install it myself...the reviews looked like it was a piece of cake. We went out to look at them and it looked cheap and flimsy. My dad insisted I call Western and they quoted me a flat rate of $1150. No thanks. But husband insisted we use them in case there was a problem with us installing it. Jay came out the next day and fiddled around and since our house is so old, there were a few installation problems. He had to use a different model because of size limitations, and while wait for his partner to bring it, totally redid the piping. He also vaccummed and cleaned the area. He installed the Ruud unit nicely and it took over 3.5 hours. I was very impressed with everything that day but the icing on the cake??? Yesterday we got a $350 rebate in the mail from Alagasco. We didn't fill out anything..they did! We will use that rebate to install a new oven now. Nice surprise!
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