Western Sales & Services
Company Overview
We are a small company that specializes in residential and light business heating, cooling, and plumbing. Unlike many of our rivals, we are a service-driven company. We provide our customers with choices and empower them to determine when to service or install anew.
Western was created in 1948 by Arthur Liles and Mr. Bowie in the region of West Jefferson, which is how we are called Western. They both employed as service technicians at Alabama Gas Company before launching the business. The main focus of the company was gas heating. AC setup and repair turned into a significant function of the company in 1958. In 1955, Mr. Liles became the only owner of the company. He led the company until his passing in 1972. At that time, he transferred the business to his wife Myrna and his three sons. Sid led the company until his exit in 2015, at which point he turned it over to his colleague Josh Durden. Josh had been with Western since 2012 and endeavors to lead it with the same focus on integrity and excellence that has enabled Western to prosper since 1948.
My name is Josh, and I have been with Western since 2011. I began the HVAC field when I began assisting my father in his company at the age of 13. After completing high school, I was employed during the summers for a nearby HVAC contractor in Tuscaloosa while I studied at Shelton State and then the University of Alabama, where I earned a degree in Marketing. After graduating from college, I worked for two HVAC and plumbing distributors, which gave me insight into how both sides of the business functioned and what separated the reputable contractors from the poor ones.
I am committed to treating my team with fairness, being honest with everyone, and taking pride in quality work. We are not a high-pressure sales business, and we never make a customer's decision for them. We simply want to enlighten them about their problems and let them to decide the most suitable option for themselves.
Business Services
- HVAC installation or replacement
- HVAC system repair
- HVAC system maintenance
- Water heater installation
- Water heater repair
Business Location & Hours
| Mon: | 8:00 AM - 5:00 PM |
| Tue: | 8:00 AM - 5:00 PM |
| Wed: | 8:00 AM - 5:00 PM |
| Thu: | 8:00 AM - 5:00 PM |
| Fri: | 8:00 AM - 5:00 PM |
| Sat: | Closed |
| Sun: | Closed |
Recommended Customer Reviews
Jim H.Western is the only business I CHOOSE to have do our plumbing. I always call them first, and have for years. I have never thought their prices too high, and I'm going to be in a serious hurt for an honest plumber should they ever discontinue the plumbing side of their business. Years ago my central air died, and I of course called Western. They came out, they looked it over, and the service man told me if it was his, he wouldn't fix it, he'd go with window units instead, as replacing the dead central air unit would cost too much. Said they would be happy to do the work, but it wouldn't be cost effective for me. I put in 3 window units and my power bill dropped considerably. MANY other companies would have simply charged me a lot of money for something I didn't need, to increase their profits. Instead, they chose to keep a customer happy, and with them for years to come. I wasn't the least bit surprised, because they had been dealing with me honestly for years before that.
Terri R.Remember that first snowstorm of 2014???? Well, 2 hours into it our hot water heater started leaking. I had a lot of time to check out different companies and had initially decided to purchase one from Lowes. $500 and I had to install it myself...the reviews looked like it was a piece of cake. We went out to look at them and it looked cheap and flimsy. My dad insisted I call Western and they quoted me a flat rate of $1150. No thanks. But husband insisted we use them in case there was a problem with us installing it. Jay came out the next day and fiddled around and since our house is so old, there were a few installation problems. He had to use a different model because of size limitations, and while wait for his partner to bring it, totally redid the piping. He also vaccummed and cleaned the area. He installed the Ruud unit nicely and it took over 3.5 hours. I was very impressed with everything that day but the icing on the cake??? Yesterday we got a $350 rebate in the mail from Alagasco. We didn't fill out anything..they did! We will use that rebate to install a new oven now. Nice surprise!
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