Western Mechanical

Darrien M.

Update:
So they came back to move the unit away from my baby's window and that seemed to go okay, they made everything look nice and did the move for free. BUT, they needed to use our hose for something and did so without asking.. I went to go use our hose after they left ( two hour later than they said they'd be done) and they swapped out our hose for one much shorter, again without saying anything! It cant reach my what I use it for now.. I called the office and they said they call back but haven't yet. The lack of communication is so annoying! Would not recommend.

Margery A.

Terrible service!!! We had to hire another company to finish up the job. They Found thermostats shipping seal had not been removed preventing the heater from coming on. Found a gas leak a water heater gas flex!!!

Jackie V.

I wish I would have read the reviews before I asked, them to come out and check my tankless hot water heater which stopped working, I called them because they had merged with the original installer, which was Unlimited Plumbing. They told me it would be $75 to come out and diagnose. Then when he goes to leave after he tells me there's nothing they can do because it is discontinued and they don't make the parts anymore that it would be almost $300. All he did when he while here was talk on the phone. He did not even take the unit apart to check anything. I got upset and they did end up crediting the $75 but still cost me over $200 to have him come out and talk on the phone. I would never hire this company to do anything. All they wanted to do was sell me a new unit at almost $9000. Which another Plumber told me was twice what they should charge. I had told him the make and model of my unit and what it was doing and the error code number before he came out. Stay away from this company. And when I talk to the company, they said the manager would call me that has been three days And I have not received a call.

Timothy H.

I called signature heating and plumbing to get a quote on a draft inducer motor installation for my furnace .I was already aware of what part needed to be replaced because my father-in-law is a retired contractor and he inspected the furnace yesterday and advised me that the draft inducer motor needed to be replaced.
The fee for Signature plumbing to come out was $77 plus tax, which came out to $82.87 with taxes. I was totally fine with paying the inspection cost, even though I already knew what the issue was. I was hoping they would have the integrity to give me a reasonable quote. I was taken aback when the technician advised me that the cost would be almost $1400. I conducted research yesterday, 12/30/24 and for an OEM factory replacement part would cost $340 plus tax, there would be an additional 10% off for signing up with my email in which I did. If I had gone with a non-factory part it would've cost me even less which was about 165+ tax. I in turn showed the technician how much the part would cost, I asked him to give me an itemization of the charges that signature plumbing and heating was charging and he said they do not do itemization and that I would have to call a supervisor. Once he left, I called and left a message for the supervisor to call me. The supervisor, David Peralta called me and I asked him to explain why the cost would be so high and he gave me a generic answer that it was for the technicians expertise and the warranty and for peace of mind. Even with the cost of installation and the part, there is absolutely no justification for it to be $1400 (The technician also told me that it would take 15 minutes to install that part and if I had any mechanical know how I could do it myself).There was another individual who interjected when I was talking to Mr. Peralta. I did not get his name, but he told me to do what I had to do and he hung up on me once I advised him that I was going to leave a bad review on google. This company lacks integrity, and in my opinion has no moral values for the fact that they want to literally rip off people. I highly advise anyone who is looking for HVAC services or any type of services that signature plumbing provides to not do business with these people. The supervisor that I spoke with was very rude and very unprofessional and so was the other individual who got on the phone while i was speaking to Mr. Peralta.
One more note...The technician advised me that if I were to get the correct part and I had the part in hand then all I had to do was call signature plumbing and they would send someone out and charge me $199 for the installation. This company are crooks,stay FAR away from them!!!
I will be purchasing the blower online and will be installing it myself. I will save approximately $1000 dollars doing it myself.

Cynthia G.

I'm sorry to say, our experience with Signature's follow up was unfavorable. For some unknown reason they failed to follow up with us twice. We felt the initial work that was completed was good enough and thorough so we scheduled Signature to install an additional return, they never showed. Nearly a year later, they called us and they then realized we fell off their follow up list, they even had notes of what we wanted. Giving the benefit of the doubt, we scheduled again. An again Signature didn't show. We are disappointed and done with them, we shouldn't have to chase them down. Follow up: I just read other reviews, I guess I should have paid better attention.

Peter B.

Had some problems with price and service, but these were later resolved with a call to the manager.

Theresa A.

Raul was very professional, kind and did a great job getting our heater ready for the colder days.