Western Heating & Air Conditioning

Randy M.

We thought we were getting a great after hours service when we came home one night and our heat was out, they didn't charge a lot for an after hours call and came right over, but after working on it for a couple of hours and charging 400$ it still didn't work the next day, called another company and the minute he walked in and saw the furnace he diagnosed the part that needed to be replaced which was 82.00$ I have emailed this company with no response to my complaint, I do not recommend ever using this company!

Candace M.

I had a great experience from the initial phone call to the service.
I called in and the gentleman was so nice and even directed me to a printable coupon. My service was scheduled for the following Wednesday, they called 30 min prior to arrival. They were vary knowledgeable and always addressed me by name, not Ma'am which is wonderful!! I will definitely use Western Heating and Air again. Thanks Ben and Travis.

Kevin S.

These guys are great. My AC condenser unit went out in the middle of July. Talk about hot! They were able to get me in two days later, which was much quicker than anyone else around and the job only took about 30 mins. Blown capacitor. The techs were very knowledgeable and friendly and I couldn't be happier. Will definitely call them again next time and would highly recommend.

Karen B.

I am very happy with Ian and Courtney they were timely and very thorough when cleaning the vents in my home. They kept things clean and neat. Ian explained things to me and kept me informed on progress. I highly recommend this company!

Ian W.

Ty was very professional and didn't try to sell me on something that I had to go through my HOW to remedy. He was very polite and described everything that I needed to tell the HOW folks.

Tom H.

I have used Western air several times. I have spoken to their staff and everyone from Jose, their installer to Ryan and Angie, the owners, are always friendly and helpful. I recently talked with Ryan and told him some of my issues I was having with my system. He didn't have to take the time to talk to me. He could have given my the typical response and said that he just needs to send someone out and charge me for it. Instead, he spent over twenty minutes talking to me about issues I have had and how to address it.

Later, a friend of mine had his furnace fail in Lehi. My buddy had a kid at home. I don't live in Lehi and Western is in Orem but I called Western and asked if they could drive out there and help him out. Ryan personally answered my phone call and made sure my friend got taken care of. I have used multiple different contractors over the years but Western goes above and beyond. I know them well and would use anyone else for AC work in Utah.

Steve D.

Western installed a new compressor in summer of 2015. Our old compressor and A/C system worked great for over 20 years until the compressor went down. Cost of a new compressor plus install was about $3,000.

Since then things went downhill. In order to make the AC work they had to disconnect the heating. When we wanted heat we had to disconnect the AC.

After numerous visits to figure out what was wrong, it was determined that the person who installed the compressor messed up on the install -- crossed wires, etc. I've had to replace blower motor, transformer and numerous other expensive parts plus labor that blew as a result of faulty install.

So far I've had to pay about $3,000 additional and the system still doesn't work.

Two weeks ago I had another service call to look at the system (still wasn't working) and it cost nearly $300! The tec said there were no guarantees that it would work. We got air for one day and then it went down again.

The tec told me there was really nothing more to do. He said my blower, condenser was old and probably needed replacing -- more thousands of dollars

What's confusing to me is the system worked perfect for 20 years until compressor went down -- so why now after new compressor with the same specs as old one system needs replacing -- especially after being told the root of the problem was messed up install of compressor.

I guess the HVAC business is quite profitable. Keep charging customers to fix the mistakes the HVAC company makes -- yet never fixing mistakes and keep coming back for more.

I must say in a positive tone that one of their techs, John, has been over many times trying to untangle their mess. On some visits I wasn't charged yet I just found out I have about an additional $500 I owe them for some of those visits.

Just went out and bought fans to try to cool down house. Can't afford Western Air anymore.

Kyle F.

I have been using Western for a few years now. They are large enough to be professional and cover all your needs but still small enough to give you personalized service. I had them move my AC unit last year and they did an excellent job. Just had my AC tune up this morning. They are very thorough and always have friendly staff.

Deborah C.

I have been a customer for many many years. The service technicians are polite, efficient, skillful, and honest. What else could a customer ask for? I recommend Western Heating and Air Conditioning highly!

Kim K.

Justin was timely, polite, and knew the history of our A/C unit. He was able to fix the problem & advocate for repair improvements with the property managers as well. Thank you for such excellent service!