Western Heating & Air Conditioning

Kyle C.

I requested a diagnostic for my heater that went out. It was $49 so I said what they heck why not. The guy came out. Got a text he was on the way didn't show up for an hour after saying he was on the way (which I think is a attic they use... I'll get to that). I say I have to get back to work cause I just wasted my whole lunch waiting when it was suppose to be a break. It gets WAY WORSE... I go back to work then get a call they found what was wrong. I supposedly need my flame sensor, ignitor and furnace capacitor and it's some ""package deal"" for $300. It doesn't make sense because two of the 3 things were just replaced in 2017 so I say I have to think about it because I feel like I'm getting cheated (which I was). I call a different heating and air place they do the diagnostic for $29 and replace the flame sensor all out the door for $161. The crazy thing is a stayed with the second guy and he went over everything with me and checked the 2 things that ""needed"" to be replaced and they were ""basically brand new"" one was suppose to read at 7.5 something and it was reading exactly at that. The guy from western heating and air also tried to pressure me that I wouldn't get this deal unless he did it right then and there. He is shady, if you ever call them make sure you are there watching everything they check and make sure it's actually bad because they will lie and cheat you out of money. Please do better this is sad to see.

Scott E. P.

Ripoff report - These guys take advantage of anyone not familiar with HVAC replacement components. I was charged $253 for a $12 capacitor, a 20x markup. They wanted to charge me $600 for a $120 fan motor. Not sure how these guys can wake up in the morning and feel good about their business model. Run from these guys.

Gary L.

$217 to replace a capacitor (normally less than $40 and easy. I have done several. Another $217 to replace the disconnect. $20 part at Home Depot. Another $217 to clean the air handler coil...listed as Easy on the invoice. Did give a small discount and deduct the service call charge because I got a 2 year maintenance plan for $120. Total ended up being $723. Not cheap but unit is working again so have to appreciate that.

Brad H.

In Summary: There are three possibilities. Either their tech was not very knowledgeable (I'm optimistically guessing this one), or their margins are too high, or the tech saw an opportunity to take advantage. A $500 estimate was more than double what a second company estimated as $200.

The story...
I originally called Western Heating because my furnace was short cycling (I strongly suspected a bad sensor). I asked if their tech had spare sensors in the van. They said he would. He came out, took a look, and diagnosed a bad sensor. He charged me a $50 dispatch fee (fair enough), but told me he would have to come back on Monday to replace the sensor and his estimate for that was $500.

It's worth noting that the sensor was held in place by two visible screws and when I looked online sensors ran from $29-$129 (for the most expensive ones that were part of kits). The tech started back tracking his estimate as he noticed I was looking up prices on my phone.

In the end I simply cleaned the sensor a minimal amount and replaced a damaged air filter that was pressing against the furnace (probably the real problem). It all works fine now and I saved $500. I checked with another company who looked up my make and model and said they would charge about $200 for parts and labor to replace the entire sensor/ignition kit in the future if I have a problem.

Randy M.

We thought we were getting a great after hours service when we came home one night and our heat was out, they didn't charge a lot for an after hours call and came right over, but after working on it for a couple of hours and charging 400$ it still didn't work the next day, called another company and the minute he walked in and saw the furnace he diagnosed the part that needed to be replaced which was 82.00$ I have emailed this company with no response to my complaint, I do not recommend ever using this company!

Candace M.

I had a great experience from the initial phone call to the service.
I called in and the gentleman was so nice and even directed me to a printable coupon. My service was scheduled for the following Wednesday, they called 30 min prior to arrival. They were vary knowledgeable and always addressed me by name, not Ma'am which is wonderful!! I will definitely use Western Heating and Air again. Thanks Ben and Travis.

Kevin S.

These guys are great. My AC condenser unit went out in the middle of July. Talk about hot! They were able to get me in two days later, which was much quicker than anyone else around and the job only took about 30 mins. Blown capacitor. The techs were very knowledgeable and friendly and I couldn't be happier. Will definitely call them again next time and would highly recommend.

Karen B.

I am very happy with Ian and Courtney they were timely and very thorough when cleaning the vents in my home. They kept things clean and neat. Ian explained things to me and kept me informed on progress. I highly recommend this company!

Ian W.

Ty was very professional and didn't try to sell me on something that I had to go through my HOW to remedy. He was very polite and described everything that I needed to tell the HOW folks.

Tom H.

I have used Western air several times. I have spoken to their staff and everyone from Jose, their installer to Ryan and Angie, the owners, are always friendly and helpful. I recently talked with Ryan and told him some of my issues I was having with my system. He didn't have to take the time to talk to me. He could have given my the typical response and said that he just needs to send someone out and charge me for it. Instead, he spent over twenty minutes talking to me about issues I have had and how to address it.

Later, a friend of mine had his furnace fail in Lehi. My buddy had a kid at home. I don't live in Lehi and Western is in Orem but I called Western and asked if they could drive out there and help him out. Ryan personally answered my phone call and made sure my friend got taken care of. I have used multiple different contractors over the years but Western goes above and beyond. I know them well and would use anyone else for AC work in Utah.