Westcoast Plumbing Service

Monica M.

We have used West Coast Plumbing over the last few years on several occasions. We were happy with them initially -- specially our first big project -- the installation of a tankless water heater which cost us about $4200. Thereafter, on a couple of occasions, we had some minor concerns with their work but we decided to overlook it.

Recently our sewage was backing up into the bathroom shower. Westcoast sent Zezo over. Zezo worked hard to clear the blockage using the manual snake but he could not clear it up. He said they needed to send a camera down and locate the source of the backup.

So the next day they sent Daniel over but without the camera. Daniel used a electric snake which is longer than the manual one. Since the cleanout outside the bathroom in the backyard was open, the backup drained out of the cleanout. Because the backup from the bathroom drained out, we thought the blockage was cleared but we didn't know that the source of the blockage was not located or cleared.

Daniel said for now the problem was fixed but to really fix it, we needed to change the ""cast iron"" main sewer line leading to the city sewer. He called the office and gave us a quote of $10,000 with a $1000 discount for being a long term customer. We were told that at least for the time being, the blockage was cleared but to really solve the problem, we needed to spend $10,000 and reinstall the main sewer line. No camera was used to locate the source of the blockage or the location of the sewer line.

We thought that the blockage was fixed for the time being so we paid the $475 fee. Two days later, on a Friday morning, we saw that the bathroom was backed up again. We called Westcoast to send someone over. At this point, we were resigned to the prospect of having to redo the main sewer line at a cost of $10,000! We called Danya to send someone over but she said she could send someone only on Monday. My husband was recovering from a surgery and we would be without a bathroom for the entire weekend. We were really frustrated that they would not prioritize this job -- nearly a week after the original problem.

As it happens, it was fortunate that Westcoast could not send someone over the weekend. It would have cost us $8500!

We didn't want to wait through the weekend, so we called Active Plumbing who sent two employees within an hour. Right away, they used a camera and located the source of the blockage. We were shocked to find out our sewer lines run in the middle of our driveway and not in front of the house like we were told. The pipes were ABS pipes in good condition and not ""cast iron"" like we were told. They installed a new cleanout outside the garage on the driveway and the power snake cleared the blockage easily. No roots or anything! We were able to observe the entire length of the sewer line on the camera. Two men worked all day and fixed the problem and charged us $1500.

We can't believe West Coast gave us a quote without running a camera, or seeing the condition of the pipes, or the location of the sewer line to gauge the difficulty of the job, or without knowing the source or nature of the blockage. We contacted Danya and informed her that since they did not clear the blockage, I expected to be refunded at least 50% of the charges. She said she would speak with Pierre and get back to me. I also wrote them an email but we never heard back from them.

Thinking back, when we used West Coast plumbing to fix a leak in the crawl space area two years ago, they told us we needed to replace the entire plumbing under the house. We did that at a cost of about $5,000! They never showed us the corroded pipes. Now we are wondering if we were scammed into changing all the plumbing!

I think West Coast has grown too big and they don't care about their customers like they used to. I have never written a bad yelp review before and it saddens me to have to write this one.

Vipin M.

We had a few plumbing issues after we moved in to our home. I found Westcoast Plumbing Service on Yelp and I also got a strong recommendation from my brother about them. Pierre and his team are very professional, on time and know their job well. Every time they have come, they evaluate the situation, explain the problem and give me an estimate before proceeding with the work. Pierre has always been approachable on the phone and his estimates are quite reasonable. I highly recommend Westcoast Plumbing Service for any plumbing work you need.

S K.

Daniele was super attentive and tried different ways to fix a clog. Professional work and was able to solve the problem. Also was mindful to share what he was doing and what he thought the issue was. He took care good care of our apartment by keeping things clean and not to damage/ruin things. I would ask for his help again and would recommend to any others with plumbing issues.

Joan Z.

The drainage line in our laundry room was clogged. We called another company first, but they didn't fix the issue after running the tools and suggested to open the wall to replace with a bigger pipe.

I didn't want to open the wall so we called Westcoast plumbing service for the 2nd opinion and we're very happy with their service. The technicians are very professional to diagnose the issue and fixed the issue promptly. They are also very patient to test it out the fix with me using the washing machine before they left.

The issue has been fixed for about 2 weeks. I'm so happy that we didn't have to suffer the water leaking anymore since that. I would definitely recommend Westcoast Plumbing to anyone that needs plumbing services.

Ankit G.

Pierre and his crew replaced all of the supply and drainage lines, replaced water heater, changed shower assembly of two bathrooms, extended gas line and changed the supply line. They got the city permit and got the inspection done as well. Patch work done was fantastic and its hard to figure out if sheet rock was even cut out. All of this they finished in couple of days! Pierre was always responsive and provided good advice at every point. He always kept me in the loop regarding the work. I took quote from multiple plumbers for this work and WestCoast plumbing quoted me a fair price.

Highly recommend them and will definitely call them in future.

Christina A.

I was impressed with the customer focus and prompt attention I got from west coast plumbing over the weekend.
Both Danielle and Pierre were prompt in responding and their quotes were reasonable.

Car L.

I called a few plumbers, they provided me different way or processes of getting my main water line replaced. Westcoast provided me a reasonable quote to get the job done with permit. Most important, they didn't have to break and patch the concrete to feed the pipe to the water meter. The whole team is very efficient! I would recommend Westcoast Plumbing to anyone that needs plumbing services.

Edwin S.

They just changed my old main water valve and hose bib, so that I can have separate valve for main house and gardening area. They complete in timely manner , and price is reasonable.

They even come back a 2nd time for a minor issue to correct , which is to my surprise. Seems like they definitely care for customer satisfaction.

Grace W.

Two guys showed up in an hour after I called! Not good at English but great job done and extra cleaned up messed up shower pan and tub. Will call them for any plumbing problems.

Manny H.

So after a very difficult time of dealing with major home plumbing issues I wanted to leave this review. Having a major sewer line issue, I had a plumber from my area do some work at what I felt was an outrageous price, but needed to get my home services back online, so I paid for the initial work. After regrouping and questioning the outrageous price I was quoted for all the work I needed, I was able to contact Westcoast Plumbing Service. I called this company after getting a recommendation from someone that lived in the East Bay, but knew they covered my area too. I really wish I would have contacted them to begin with.
First and foremost, the main guy that handled my work, Daniel, was absolutely fantastic! Daniel was up front and kept me in the loop on everything that was going on every step of the way. He is such a nice guy, not to mention how hard him and Francisco worked on my job to get things done, and done right. So after they busted their butts to get my house sewer lines replaced, they went to work on the main line in the front yard. They worked through the horrible rain that we have been having lately to get me back up again. Also, many plumbing companies may tell you they will leave your place looking like it was when they started, but Westcoast Plumbing Service really means it. They have taken care of just about everything and let me see with my own eyes that things are working properly, which is more than any of the plumbers I have dealt with in the past.
The biggest things for me are that the job is done right and the price is fair. The equipment they used and keeping me in the loop on their work all along the way showed me they were doing things right. Having worked with other area plumbers and getting an initial estimate for this same work from another company, Westcoast Plumbing Service quoted me a fair price. I have neighbors that have dealt with the same issues that paid outrageous prices to area plumbers, so I know Westcoast did me right. I hope I never have issues with my plumbing again, but If I do I am confident I only have to make one call now to Westcoast Plumbing service and I would recommend you do the same.