Westbrook Service Corporation

Brian M.

Was sitting at a stoplight for at least 3 minutes due to Westbrook vehicle refusal to run a stale yellow. Vehicle shows no signs of urgency though clearly in a 24 hour emergency vehicle.

Ed W.

Mario is awesome. Very impressed with Mario and his honesty and hard work. I had a leak that he found in no time. Scheduled service and it was done both fast and efficiently. I am very satisfied with the job and would like to commend Mario for his great work ethic and his honesty. Highly recommend.

Janice P.

We love Lenox air conditioners. And Westbrook is the best place to get Lenox. They know the brand and their equipment inside and out. Nine years ago we replaced our complete system and it works as we expected and Westbrook takes great care of us and our system.

Amy G.

The worst. Why am I sitting here with no air conditioning after spending thousands and thousands of dollars? Why do they never seem to have an answer as to why my air conditioner doesn't work, when they are the ones that installed it? Why do I have to request an experienced technician instead of them always sending a rookie? Whatever you do, stay as far away from Westbrook as possible. I would rather burn my house to the ground before dealing with them ever again.

Scheri C.

We are so happy we chose Westbrook to do our Plumbing and AC. We live in a 93yr old historic home so the plumbing had a lot of surprise difficulties after it began. The entire team was knowledgeable and professional and committed to making it right. The completed work is excellent. We will absolutely use them again in the future. The drywall repair at the end of the job also excellent.

Mark S.

I used Westbrook to install my Trane A/C unit over 5 years ago. They were highly recommended by Angie's list members. Since then I receive a call every 6 months reminding me its time for my semi-annual tune up. The technicians are almost always on time or early, they are polite and efficient. They might not be the cheapest in town but they are great with customer service.

M J.

Useless [jusls] ADJECTIVE not fulfilling or not expected to achieve the intended purpose or desired outcome. The Product. HVAC was installed by Westbrook, but fails to cool the space adequately. In Summer, a comfortable temperature is not achievable. The A/C runs continuously and the electricity costs are astronomical. Periodically, the A/C will just stop and Westbrook will need to be called out. The root cause of the A/C stopping has never been confirmed. The recommended solution for the cooling performance is for the consumer to rectify Westbrook's inadequate installation by spending more money on a bigger unit. The Service. When attending the call-outs, the engineers are pleasant and friendly, but it often takes a few of them to achieve anything, and even then it's not a lasting solution. Coordination of engineer visits is poorly managed with days/time wasted waiting for engineers that don't show-up. The customer service agent (Brittany) couldn't be more unapologetic, uninterested, and often contemptuous in tone. The customer service function is not proactive, and they do not own issues that may take multiple or ongoing actions to resolve. Be expected to micro-manage them and constantly call frequently if you want to get anything done. If Brittany says she will call you back, be prepared to call her back, as chances are she won't. Same goes for the service manager. If you have any problems with billing, good luck getting them resolved, as the billing contact number detailed on the invoices isn't answered and voicemail messages are not returned. Ultimately, it would seem the management are not concerned with customer service or satisfaction in the slightest.

Steven C.

I bought my unit less then 2 years ago and have had these people out to fix it every couple of months. I got completely scammed by them. Last night it broke again. I'm not even going to bother with them I'm going to call another company.

Arthur D.

Westbrook replaced our entire A/C system in 2011. Since that time we have been hit with thousands of dollars in repairs for parts that keep failing in our top of the line Trane AC system. On average every 6 months my nice new AC breaks, I should have kept my old ancient system. The parts are under warranty but the repair costs are outrageous. As the repairs started mounting and I questioned the quality of work the Westbrook managers were very clear this is """"normal."""" So if you agree it's normal to have a new $$$ AC system break every six months go with this company but if you want quality workmanship go some place else.

John T.

I have been using Westbrook Service for many years now. I continually have good experiences, and on the odd chance I don't get good service I find the office ready to help. On my last service which was a tankless water heater maintenance, Jay was incredibly efficient and professional. My equipment (both HVAC and plumbing) has been working well with the ongoing maintenance required.