Westbrook Service Corporation

Jim E.

I recently encountered a situation were Westbrook was not as forthcoming and even after a multi yr service contract we employed another provider. Not over price but rather due to poor communication and a lack of trust.

Chris F.

Why must you do this Westbrook? First Instance: Thanksgiving Week, 2017 Our water heater had stopped working Monday before Thanksgiving. It was leaking everywhere so it had to be turned off to avoid an electrical fire. I was told that the Technician that they were sending out lived in the same area so they scheduled him to come out to my house between 9 and 11am... So, 11:30 rolls around and, in turn, so do my phone calls to the office. After making numerous calls to the office to figure out the whereabouts of this neighborly technician I was given very vague answers, such as, """"He's currently in route... He's on I-4""""... Long story short, the technician never showed up during normal business hours nor reached out to me. At 6:30pm that night, I receive a call from the Technician saying that he was in the area and making sure he was still OK to come over. My response.... """"Absolutely not..."""". After explaining my frustration to him he was neither apologetic nor understanding. He actually was giving me attitude when I told him that he was not about to come over to my house at 6:30pm at night. We re-scheduled for the following morning... And, again, he was late but I called his direct line to figure out where he was since he didn't seem to respect my time and let me know why he hadn't shown up yet. The excuse was so ridiculous that it isn't even worth me putting in this review.. He finally arrived at my place in the afternoon. He didn't leave until 8:30pm Tuesday night and STILL needed to order parts and have me wait for the problem to be completely resolved til the following day. The technician told me he expedited/over-nighted the part on Tuesday night so that the part should arrive by Wednesday mid-morning . That way, we don't have to go the entire Thanksgiving weekend without hot water. Again, he lied. I found out later that he hadn't ordered the part until Wednesday! Thanksgiving came and went... Now over a week without hot water in our house. He finally comes out. He was a prick. Then he tried charging us the full amount. I refused payment until a supervisor reviewed and provided compensation for the lack of communication and inconvenience of the entire situation. Had he come out on MONDAY during NORMAL BUSINESS HOURS... This issue would have been resolved right before the holiday. I put this guy on the 'NEVER SEND THIS TECHNICIAN BACK TO MY HOUSE' list. This technician goes by the name of Mitch. Second Instance: September, 2018 We received a couple of quotes from various service dealers... In the end, we decided to go with the infamous Westbrook, again-Why not give them another shot. The above had to deal with plumbing and this has to deal with AC/Heat (still... not my final choice but I had no other option). Our AC Unit barely made it into the 21st Century; it had been installed in 2001. It was breaking down daily so it was time for a replacement of both, the inside and outside units. We had them come out on the 26th to replace the units and they did advise that they would be at the house the entire day. I confirmed that that would be okay. They arrived ON TIME at 9:30am (KUDOS) and left a little after 5pm. Everything seemed fine until I noticed that the AC wasn't going down to the temperature I had set it at which has been 70 degrees since the moment they left Tuesday afternoon. Instead, it had a mind of its own and would continue to get hotter and hotter as the day went on reaching and sustaining 81 degrees. This continued the following day (the 27th) which is when I contacted the the office to have someone come back out since there was definitely an issue with the unit that was just installed on the 26th; the day started at 74 degrees and ended around 81 degrees. We scheduled it for this morning (the 28th) and, again, the 'technician' arrived on time. The temperature in the house was at 73 degrees. It was one of the the same people who installed the unit two days prior. He stepped inside and took a look at the thermostat and instantly made a comment, """"Oh, so it is working now."""" I said, """"No, at night it gets cooler and, therefore, the temperature in the house gets cooler but if you notice that I have it set to be 70 degrees inside and it still saying 73 degrees then something is not working."""" He was here for about 45 minutes then he comes inside to tell me that he's leaving. I then questioned..., """"does that mean that everything is fine and that I'll begin feeling cooler?"""". He said, """"Yes, and then reiterated that sometimes the insulation in the house prevents new units to cool down to the temperature we want it at at first but that it'll start working."""" He confirmed the outside and inside units were both functioning properly and then left. 74 degrees quickly became 79 degrees. My boyfriend called the office. He was told that they had ordered a part and had a technician to come back out on Monday morning. The technician NEVER told me this. So, here's to waiting until Monday...

Margit P.

I called and set an appointment for some non-emergency work for the next day. They never showed up, never called to say they were lost, never called to confirm the appointment...Nothing - just a complete No-Show! Unacceptable!

Jason R.

We have been used Westbrook for years. Their technicians are sincere and honest. It's a good company I will refer to my friends.

Benoit D.

I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they charged me $180 for 15 minutes of work to change a valve. The service guy was rude to my mother-in-law as well demanding she pay him before started on the work. If he would have read the service order he would have known to call me about the price in the first place. Awful. Will never contact them again for any of our properties.

Irene M.

Was sitting at a stoplight for at least 3 minutes due to Westbrook vehicle refusal to run a stale yellow. Vehicle shows no signs of urgency though clearly in a 24 hour emergency vehicle.

Christine V.

Making an appointment was very difficult and the first one never showed up. We had to make many phone calls. The Tech did a great job and we were pleased with the work. Westbrook installed our A/C system so we are staying with them on an annual contract. NEED to improve your office staff and scheduling.

John B.

We had Westbrook service our air conditioner. They were prompt and the air conditioner has been working fine ever since. However, it appears that their serviceman lied to us. We were told that our compressor unit was quite old and needed to be replaced. In the process of obtaining quotes from other companies for a new unit, we find that the compressor unit is a 2012 model. I would not recommend nor do business with this firm.

Michael O.

I bought my unit less then 2 years ago and have had these people out to fix it every couple of months. I got completely scammed by them. Last night it broke again. I'm not even going to bother with them I'm going to call another company.

Emily E.

I had set up a re pipe job and had signed a contract with Charles yesterday. Today I get a call from Jack that they could not accommodate my service $4040.00. I phoned both to get a reason. Charles called back stating I was scheduled and he did not know why I got the call. Jack called me back stating that westbrook as a company has decided today that they will no longer re pipe homes. I have a water leak in the floor and they could have cared less for me as a customer who already signed a contract. Breach of contract is pretty pathetic for a company. Do not use this company!!!!!