West Side Drain

Chris D.

My toilet was leaking around the base. West Side Drain responded quickly to my request for both a sight-unseen diagnosis of the problem and a quote. The diagnosis turned out to be correct, the cost to correct the problem was reasonable and the work was done in a very timely manner.

David R.

West Side Drain provided great service for a challenging septic tank. The lid was difficult to reach, but they persevered and limited any damage to the surrounding tile. They performed the work with precision and informed me along the way. I really appreciated their thoroughness and customer service. Well done!

Desiree S.

Doug from West Side Drain went above and beyond for us today. At first we thought it was a simple clog, but it turned out to be much much more. He eventually found the main cause of the issue, and suggested a few good plumbers to finish the job. Today was a stressful day, but Doug helped us out tremendously. I would highly recommend their service.

Barb C.

I have a downspout that would go into the piece into the ground and then the piece in the ground would flood over. And then it would stop flooding and then rhythmically flood over again. So clearly I had a problem. With the threat of more rain coming as we are still in February I wanted to take care of it sooner than later before my yard flooded or worse. I called West side drain and talk to Justin. He came out today he was very professional, informative, he listened to me which was really important being a woman a lot of times you don't get heard. Justin found the pipe that was clogged found where it came out at the street as well. He then went out of his way to dig it out the area where the pipe was clogged at the street so there was a flow and recommended that I continue that process so that this doesn't happen in the future. He was soaked and muddy and wet and had to be very cold yet he had a really great attitude and really seem concerned that my problem was solved. Also when I called for a quote they were able to quote me an The bottom line rate on the phone based on the description of my problem. So I had an idea going into it about ish what it may cost.He got all of this done in an hour. I would highly recommend this company. I have dealt with lotta different contractors and I know what I'm talking about and I know when I'm talking to someone who is being truthful with me and Justin and west side the drain are truthful, honest and hard-working you can't go wrong hiring them.

Terri R.

We have used these guys before and they were responsive and did a good job. Today Justin was out and because I was on a call and asked him to wait a few minutes he packed up to leave. He ignored me when I tried to apologize that I was on the phone. Very unprofessional guy. I won't use this company again.

Tylon G.

i wouldnt recommend this company, they do not line item their invoices, and included fees in the invoice that were not part of the estimate. They also overcharged me by 3X the cost after i compared their invocie to other plumbers. Due to availability at the time, i hired them, always get another estimate against this company, you will find others who can do the same work for much less.

Gregory O.

I spoke to Dave, the owner, and he seemed genuinely apologetic. He sent out another employee, Justin, to fix the pipe that had been damage and issued a partial refund for the services mentioned below. Justin was very thorough and spent a considerable amount of time fixing and testing the new pipe and connections he installed. With all the new fittings, including rubber couplings, I am not sure it is as strong as the original pipe, but both Dave and Justin seemed to do their best to resolve a bad situation.

Tom C.

Justin was great! We had a kitchen sink issue come up on a Friday night and they had Justin here by 9am on a Saturday morning. He was friendly, efficient, and gave us tons of helpful advice for preventing this from happening again. I would highly recommend West Side Drain!

True R.

Do not use these guys for service! They overcharge by at least double!. I received an invoice for over $1000.00 to do a repair on a pump. Two guys showed up to do the work, one guy stood around while the other one did the repair which took less then an hour. When I asked for an itemized breakdown for the repair I was told they don't bill that way. The model on the replaced part costs about $200.00 online. I called three other plumbing companies who service the same pump, Zoeller, and they came back with a bid around $325.00 - $400.00 including trip charge.

I was also told over the phone the repair would be around $700.00 and needed to get the repair done right away. I questioned the repair after they billed my credit card afterwards for over a grand.

Christina F.

Came out the same day I called. Was very professional and took my word for what was happening even though I ended up being wrong. We had a good laugh.