West Coast Plumbing

Sabrina T.

Had my water heater burst over the weekend and when the guys from West Coast came to install the new one on Monday, they were prompt, professional and informative. It was hotter than most days on the East End of Ventura and they had a small outdoor space to work with. I'm super thankful they were able to fit us in on such short notice, especially since we have a fussy 8-month old at home that needs a warm bath ASAP! Big thanks to the two guys who showed up: Sean & Anthony and Lindsey who communicated an exact ETA with me via text message. West Coast Plumbing will be getting my plumbing business from here on out due to a perfect experience. Thanks for coming to our rescue!

Gayla M.

Thank you John and Jose for your professional job you did for me yesterday. I would use this company again.

Judy A.

They are rude and somehow have a monopoly with Buenaventura gardens they don't answer the phone! Not even a voicemail I don't want to call them but have to or I have to pay. I will be sending a letter because my first complaint wasn't heard

Michael A.

Patrick and his assistant came over and assessed my 2 toilet issues. We were having very low pull and my wife was not happy. She wanted to simply have new toilets put in. But I wanted to first see if we could clear the line... They showed up on time, they were very helpful and worked to see if we could avoid getting the new toilets... After seeing what they were doing, it was very clear that my 1980's toilets were not going to work any longer. They went and picked up 2 new toilets and had them installed, the job was done before lunch! I really appreciated their efforts and time. Will certainly call them again if other plumbing issues arise.

Ang G.

These people are such a joke. They take about 2-3 HOURS to attend an urgent call. You call them for a status and they keep saying 30 minutes. They don't care about other people's water problems. They only reason why I have to call them is because my apartment complex has some kind of contract so they can assist our apartment complex. They are ALWAYS working on ""pipes"" around here, leaving us with no water all day. They are by far the WORSE plumbing company I have ever come across. I am going to do my best so the HOA in my complex gets another company more professional and is willing to assist the tenants in a timely manner.

Cynthia D.

I dread having workers in my condo. All too many times, someone comes in to fix one thing, but breaks another...or leaves a dreadful mess along with the invoice. This couldn't be further from the truth with West Coast Plumbing.

I've had West Coast Plumbing in my condo on several occasions to address toilet, sink, and water heater issues. They not only resolve the problem promptly and professionally, but are also extremely pleasant to work with. Each time I've called them out, they've arrived when they said they would, with all the necessary parts on the truck, and left with the job completely finished. When they encounter unexpected situations like odd plumbing configurations, they troubleshoot it calmly and effectively. They always take care to explain exactly what they're doing and what your options are, and will even explain it in different ways if they sense you're not really understanding it. Like a previous reviewer mentioned, these aren't your typical plumbers. They treat your home like it was their own, talk to each other politely and respectfully, and leave the place looking better than when they arrived.

So far, all of their recommendations have been good ones and their work has stood the test of time. I strongly recommend them.

Starr T.

The owner Doug had a bad attitude when I tried to question him about the charges. I believe he was trying to overcharge me. Then he told me to go somewhere else. After second phone call after getting him to come down a little he told me to never call them again. Wow, really. I'm not a difficult customer at all but this was wrong. On one bright note the plumber they sent was super nice and very professional.

Tony B.

These guys have been replacing a sewer line behind our apartment complex for over two weeks. They hang up signs telling residents they cannot park in their spaces because they need to tear up the ground. Then they don't show up for days. Then they show up unannounced and tell you to move your car, or otherwise they ""might"" get concrete on it. They left a 7"" ditch in the middle of the parking lot and did nothing about it until complaints were lodged. They caused water damage in a tenant's garage... The list goes on and on.

Just call someone else. You'll be better off.

Kim F.

West Coast Plumbing is the most dishonest plumbing vendor that I have ever had the displeasure to encounter. This company is unethical. They will over charge you times three the fair price if they think you are not looking. They practice the ""kick back"" technique with their commercial accounts and their practices are under review with the DA and our HOA attorney. There is a very dark cloud surrounding them. Keep them away at all costs if you can.

Staci J.

They have had to fix problems at my place and have always immediately determined the problem and completely fixed it. But that's not what makes them so impressive - I am so impressed at how friendly, prompt and professional they are.

Everytime I've had to call the office about an issue I would hear back from the plumber almost immediately. Most of the time they would show up within minutes of contacting me. One time I had to wait while they were on another call, but they contacted me frequently to let me know their status and to help me figure out how to minimize the leak until they could get there. It actually wasn't too long of a wait especially with them calling to check in constantly. None of the people I have met are typical of a plumbing company. They are well-dressed, smiling, very personable and efficient.

I have lived at apartment complexes and a condo community in the past, and any issue involving a plumber or electrician have always been very frustrating.

I saw a bad review about them on here and I find it so hard to believe. I know others living nearby who have said their place was rescued from flooding and one talked about how terrific the plumber was at finding a leak that others couldn't find. The property manager says that they have had a lot less costs in plumbing issues since West Coast became their plumber because they fix problems to the point where they're not happening over and over again. All I know is they made an impression on me and I think they're great.