Wesley Wood Service Experts

Megan S.

We had Wesley Wood replace our old furnace almost 2 months ago now. They forgot to bring out the humidifier attachment but we were assured that it only took 15 mins and someone would reach out to us. I have been calling since and no one has reached out to us. In the past week I have called 5 times and each time I am took that their scheduling person isn't in the office. It has been extremely frustrating.

Don D.

I was an existing customer of Wesley Wood. My heating stopped working with a malfunction error on Sunday 12/4. I called for service at 6:40am on Monday 12/5 and was placed on their schedule between noon and 4pm that same day. When there was no visit by 2:30pm I called for an ETA and was told I was not on the schedule! They apologized and sent someone out at 5:45pm later that night. They diagnosed the system as an intermittent issue with the flame rollout switch and was told we could continue running the heater. I was charged $59.00 for a diagnostic fee. The switch arrived on Wednesday 12/7 when they came out around 3pm. They installed the new switch and did a preventive maintenance, and I was charged $283.00 for the switch replacement. A half hour after they left the heater malfunctioned with the same error as the previous Sunday and stopped working. I called another HVAC company the next day who came out to diagnose the issue. Within 5 minutes they diagnosed a cracked heat exchanger showing high levels of Carbon Monoxide on their combustion meter and advised me to turn off the heater advising a replacement! I am truly lucky that my family wasn't harmed or killed from by the heater releasing Carbon Monoxide!

Despite this horrible experience I included Wesley Wood along with 3 other HVAC companies for a price on a replacement system. All companies were able to come out on Friday 12/9 except for Wesley Wood. They scheduled me for Saturday between 10am-12noon. At 1:30pm when they were a no-show I called to cancel them from coming out since they didn't want my business.

I would not recommend this company! They are not the same company they were years ago. After this experience they have lost a long-time customer who has had a service contract agreement with them over the last 5 years.

Dominick M.

Never, ever on time for scheduled tune up appointments. The company talks a good game, but it the maintenance and quality of work that is most important to me. I've been without my Lennox IComfort thermostat for over a year, and on one call, the tech put the wrong filter in. Do not invest in the Advantage Plan they offer. Very expensive, and work is done by inexperienced techs.

Roman M.

Awful costumer service. I didn't go with my home warranty as I needed my AC to be fixed same day as I have a toddler and an infant. They arrived quickly except they worked on a wrong unit which was in good condition. They changed some parts and stated that I have to purchase a new AC. I was charged over 800$, I called them multiple times, I told them that they worked on a wrong unit. The front desk associate promised many times that the manager will call me back and nobody called. I'm filling a lawsuit against them.

Donna F.

They installed our HVAC system in 2008, seemed like a great company at the time; in retrospect it was a terrible investment so I'm writing this to warn you to find someone else! Our highly priced Lennox system started giving us problems from the start; they always came out, did ""adjustments"", tried to make it right, After a year or so, we switched maintenance companies and have had the same one for the last 11 years. They never badmouthed Wesley Wood though they knew who installed it because we told them. They've kept the thing going, adding refrigerant as needed every summer, dealt with the furnace shutting off spontaneously in the winter, etc. This year we got fed up and are dumping the whole thing for a new Trane system. Our guys finally implied that the installation was very poorly done and probably was responsible for all the issues we had. Sometimes it's only apparent in hindsight, Bottom line, they are not the same Wesley Wood that had a great reputation - they kept the name but not the reputation.

Marie K.

We have been using Wesley Wood for over 25 years at two different homes. We have been extremely satisfied with their technicians and service.

Ed Y.

I have used ww for twenty years and had some issues with their promptness and quality of their technicians. I have used them for installation of entire heating system as well as preventative maintenance contracts. My last appointment on October 3 was canceled without my knowledge. The appointment was between 8-10 am. I waited till 11am and called and the representative was rude and blaming me for the mistake. I wrote two emails without response. I will find a new hvac supplier since ww has degraded to this level.

Stuart B.

Always reliable. Shows up when they say they will. Their tech, Bob, is the person who usually does our semi-annual maintenance so he knows our system. I like that is very thorough and spends the time to make sure I understand what and why he is checking things. No fake ""you need to change or fix this part."" Highly recommend them.

Nina D.

My heater was destroyed when my basement flooded. I called Wesley Wood for an estimate. The service tech was to come on Sat morning between 8 and 10 AM. A man for financing was also to come with him. At 10:30 I called and the cust service woman said she would try to get hold of him. She could not, but said he should be here in a couple minutes. He came at 11:00 with no phone call to say he was late, on his way or when he finally did arrive. The finance person was not with him. He told me what I already knew, I needed a new boiler. He left at 11:30. He told me the man doing finance would be here in a couple minute. At 12:30 I called Cust service again and she told me she would try to get hold of this man. She said he had a home emergency and could not make make it until maybe later that day or on Sunday. His emergency was he had no electric. Not sure why that was an emergency, but he never called me to say he was not coming or try to reschedule. This company is completely unreliable. If possible I would have given 0 stars. Do yourself a favor and bypass this company.

Patricia M.

The techs know what they are doing. Install and service runs smoothly. They're on time and respectful of your home and business. We've used them several times with never any issues and our energy bills have gone down. I highly recommend them.