Wells Plumbing Heating & Air

L F.

This company provided excellent service. Technician Paul spent a considerable amount of time troubleshooting our furnace a few days before a predicted coldsnap. He gave me a reasonable estimate and I went ahead with the work, which was replacing a circuit board. He ordered and installed the new unit but it didn't work! Paul returned the next day with another unit. The first one had been defective from the manufacturer! I appreciate Paul's perseverance in solving my furnace woes. He probably should have charged me for a couple extra hours, but he didn't. He stuck to the original estimate. Nearly all the Yelp reviews for The Wells are five stars. I highly recommend The Wells for furnace maintenance and repair.

Lynnette B.

I called this morning because my heater has not been working since yesterday, and it happens to be really cold in my area right now. I was pleased that someone could come out the same day to try to fix it. I was told by the woman who booked the appointment that someone would be out in the afternoon, but no time frame was given. I received a call from Rene around 1pm saying he was running late, but would be at my house soon, and would call when on his way. He was here about an hour later, and did indeed call before hand to say he was about 15 minutes away. Rene arrived and introduced himself, shaking my hand (this is a big deal for me). He listened to my description of the problem and set about quickly to resolve it. Turns out the problem was an easy fix, no new parts needed to be ordered. I asked some questions about our AC, and Rene patiently answered them, even giving me some tips on maintenance things I can do myself. I was charged a fair amount for the service call and labor fee. I will use this company again because I appreciate the prompt response and the customer service was outstanding.

J M.

Called him with a valve leak/problem for a toilet. He told me over the phone what to do instead of having himself come out to fix it. Advice was spot on. Can't say thank you enough.

Julie L.

I didn't use the Wells but I called to request someone to come out and instead Dana gave me some DIY advice that we were able to do without calling a plumber. I appreciated the honest and money saved! Thank you!!

Sue H.

Travis came out on a Sunday to fix my AC in the middle of the horrible heat spell we had in Temecula a few weeks ago. He was ""AWESOME"", his professionalism and honesty will keep me calling The Wells Family if I need them. A minor repair and I was up and running again. They didn't charge me any extra for coming out on a Sunday like the other three people I called who didn't come out. Colleen was the best also. Thank you for the wonderful service.

Kathy E.

This is the 4th time we have used Wells, twice for A/C and now twice for plumbing. They really are amazing, thorough and reasonable. Free estimates and great service.

Lee T.

I called yesterday and left a message thinking it was after 430pm I would not hear from anyone till the morning. I get a call later from Colleen asking me about what the problem was with my air conditioning. I explained the problem and said someone will be out there tomorrow afternoon. Someone does show up in the afternoon a very friendly guy named Travis who was very well mannered when he came in looked the AC unit figured out the problem and worked on it right away! Did not take him long to do that he explained everything to me and showed me how to open the panel to my AC unit. It was a reasonable cost to me and the service of both Colleen and Travis was excellent. I was very impressed by this company's staff. I give them 5 star if not more! I highly recommend them. This is customer service at its finest. With this heat and it being very uncomfortable this company was awesome. Kudos! to Wells! Thank you for showing great customer service and being showing how great you all are!

Michael H.

A tune up for $69 in 2013. Less than a year, the upstair unit stop working. He did not even see the rusted capacitor and the dirty coils! Of course it stop working. The funny thing is I opened the record and found he wrote down working fine. It is totally waste of your money. Did not even do the basic maintenance, just pretend opening and looking at your unit.

Ken R.

Our AC stopped working on the Fourth of July last week. First time ever and sort of unexpected since the system is not that that old although past warranty. I came to yelp hoping to find a knowledgeable, dependable technician who could quickly locate the problem and make the correct repairs for a reasonable cost. I was amazed at all the satisfied reviews I found for The Wells, a family owned and run company that handles plumbing, heating and air conditioning issues. So I called The Wells and licensed technician Paul came out yesterday. He had our AC up and running in no time while answering all my questions and giving me friendly and important maintenance tips along the way. And the cost was reasonable with a one year warranty on parts and labor. I couldn't have asked for more. I've already begun making referrals to friends in our area. Thank you Paul and Wells!

Pat C.

Called The Wells because I had made it as far as I could DIY on a shower cartridge replacement. Had decided I need a professional. Dana called me within 10 minutes of my message. Told him what I had done and what I thought I needed to do to continue (Cut the shower handle of with my saws all which I wasn't sure was the answer) Dana told me that from what I told him he would be doing the same. I told him if that was the answer I was going to continue doing the job myself. He said no problem if I had any other questions to call him. Long story short I was able to complete the job myself. Dana didn't have to give me that advice. He could have easily just set up an appointment and charged me to do it. I will only call The Wells for future projects that I can't handle myself.