Wells Plumbing Heating & Air

Jeff C.

Professional. Knowledgeable. Courteous. Prompt. The Wells has customer service down to an art. The flurry of five-star reviews is no accident. We had a toilet that didn't work from the day we moved into our new home. Our home warranty referred us to a plumber based down in San Diego that had very poor reviews. We elected to circumvent the home warranty and go with The Wells. I'm incredibly glad we did.

I called The Wells late on a Friday afternoon, expecting that I wouldn't hear from them until Monday. They called back Friday night and we made an appointment for Monday morning. They gave us a two-hour window. Mike arrived at the front end of that two-hour window. Not only did he fix our toilet, he upgraded a couple of the worn-out components and then hooked up our new washing machine. He was a consummate professional and I can't say enough good things about The Wells. Other service companies could take a lesson from how The Wells runs their business.

Incidentally, as of this review, I have yet to hear back from the other plumbing company I contacted.

We will DEFINITELY be using The Wells again. It's too bad we can't give MORE THAN five stars!!! Huge thumbs up! A+++++

UPDATE 11/26/2013 - The Wells came out today and installed our new dishwasher. As with our previous experience two weeks ago, the gentleman was a complete professional, the service was first-rate, and the price was very reasonable. In addition to installing our dishwasher (did I mention he also hauled it up from the garage as well?), the gentleman also hauled off our old water heater, which the previous home owner had thoughtfully left for us in the cellar.

We are VERY BIG on The Wells and can't recommend them highly enough. The service, experience, professionalism, communication, and pricing are all first-rate.

Preston F.

I have used these guys three times for both plumbing and AC issues. The first time our AC went out and a different company told me I needed a new AC unit ($2500). Wells came out and fixed the capacitor for about $100. The second time was for a major plumbing issue. Once again, great service. Today, AC Stopped working. Wells came out and got it running, but didn't charge me because they didn't have to fix anything. Great customer service, which will keep me coming back.

Mida G.

I called Dana from Wells to come out for leak detection and to give me a second opinion on work I've already had done. I wish I had gone with Wells for all my plumbing needs. Dana is very down to earth, knowledgeable and honest! Highly recommend using Wells for plumbing work.

Jim P.

These guys are great! AC decided to stop working during the current heat wave leaving our house at a very uncomfortable 92 degrees! Same day service to diagnose and repair our system. Paul was great and even said he would do whatever it takes to get our house cool for our 3 month old baby! I will refer Wells to anyone in the valley.

Maven R.

Dana is good at what he does and about as non-pretentious as it gets. He arrived on time and replaced two toilets for way less than the Big Box guy would have charged. He has done a few pieces of other work for me and I am always satisfied. Highly recommend.

Lania P.

During the hottest days in July, I called to get a quote and an appointment. I had to wait a couple of days, but it was still faster than Sears. The day of my appointment, they called to see if they could come early (I was thrilled). The service was outstanding, it was an easy fix and they provided tips on how to maintain our unit. So grateful and happy with the service.

Amy B.

Was recommended to Wells by my ex-husband (good friend). He used Wells and they were able to fix his AC when every other company he had out said he would need a new AC.

I had them out to check the AC at my rental home. I knew there wasn't really a problem, but to satisfy my renters I had them check. Wells coordinated through my renters and were out in a jiffy. There was no problem with my AC said I could add freon and that was about it. The experience was so positive I recommended them to my Property Management Company.

Meri R.

Bob, I want to thank your guys for being so wonderful.
Not only are they efficient, kind and trustworthy, but they did me a huge favor yesterday when it was discovered that I had need of an electrician. Scott Johnson was here early this morning, as he said he would be, and is just as wonderful as Dana and Mike have been. He charged a price I could afford, and since I have heretofore never had to handle such matters as plumbing or electricity I would not have known if he hadn't.

Please pass my compliments on.

I look forward to seeing you and the new swamp cooler, the latter of which turned out to be so much trouble.

Sincerely,
Joyce I

Scott C.

I called on a Friday afternoon at 4:30 and inquired about the circulating pump on my water heater not working. The person I spoke to said that someone would call me back in about 10 minutes to set up an appointment. No one ever called. I guess they don't need my business.

Jami M.

Wells Plumbing and Heating strive for the highest customer service possible. Love them!