We Care Plumbing, Heating and Air

Tony J.

Hired We Care to replace our HVAC system through Costco home services. The entire process could not have been more seamless. They called us in less than 24 hrs. to schedule the consultation. Brian, our sales rep. arrived right on time and observed all COVID protocols. He helped us select the perfect Lennox system for our needs and walked us through the entire process. The price was very reasonable (had other HVAC systems installed in two different houses and We Care was way less expensive). Jose and Hector were the technicians who performed the installation. They were friendly, courteous, and professional. Above all, they were extremely competent. The installation process was done perfectly with no ""hiccups"". They also followed COVID protocols, wore shoe covers, and laid down floor protection as well. Did a superb job of cleaning up after they were done. Overall, a great experience with We Care and highly recommend.

Lori C.

Jacob at We Care was thorough and very professional. I had We Care replace my whole HVAC system and they did a fantastic job. When I needed a tune up abs filter change (filters in attic) they sent Jacob out. I'm very happy with this company.

Ron M.

""CHANGE OF PLANS"" So earlier I wrote a real negative review of We Care Plumbing Heating Air. Normal scenario is that you put a negative response out there on in the world and you hope that it gets to the people taking the time to look at reviews, and to steer them as far away from those people in the negative review. Within two days of placing this review into Yelp, I got a call from John B, Director of Operations. He wanted to hear the entire story and wanted to rectify the problem. He apologized for the challenges that we had experienced and wanted to make it all good. Correct me, if i am wrong but this is a person that cares about what representation is of his company, a person of honor, just a class act. These changes of events makes me change my mind of what i had originally said of this company. There is hope in this world!

Thank you We Care Plumbing

John M.

Ray, Jesse, Carlos and Brad installed Heat and AC in my house today. From the moment they arrived, they were extremely professional, courteous and willing to answer any questions my wife or I had. Prior to them completing the install they again made sure we were happy and had no questions then made sure all of their work areas were clean before leaving. My wife and I are very happy with We Care and the team they sent to our house. We would highly recommend them.

Dm H.

Had a problem. Let's call it an anomaly. We do have We Care on an annual contact for service. They were fast to understand the problem. Sent a top notch plumber who quickly identified the problem. He repaired our tankless water heater drain vent. Just like that we have hot water again. Appreciate the professionalism and super customer service. Two thumbs up!

Justin V.

Highly recommend We Care! The crew that came to install a new AC and heating system in our home were very professional, knowledgeable, and hard-working. Throughout the entire process, they were very understanding and friendly, and made sure to double-check every single step of the process. Shout out to Jose L, Salvador B, Oscar J, and Hector T for their hard work and dedication to the job. We are very satisfied with the new installation and they were also mindful to follow social distancing and mask wearing to prevent the spread of COVID-19.

Robert A.

I never write reviews but I feel it is important this time. Maybe I can save you some money.
George from We Care came out to diagnose the furnace. He said it needed a new igniter and a new thermostat. The cost would be over $600.00. Another company fixed it for 200 and said there was nothing wrong with the thermostat. Hmmmm not saying he was dishonest but You have to wonder.
of course We Care their 78.00 service fee for trying to rip me off.

Anthony V.

Called the company to repair a waterline tube for an elderly family member. It took a bit of work connecting the waterline in the attic down to the refrigerator. The work was good and we were pleased with the plumber and customer service.

Jai D.

I have lost all trust and confidence in We Care.
I have used this company several times before for plumbing and HVAC with no issues. I signed up for the annual plan of 21.95 a month and contacted them for my furnace servicing. The tech that came out serviced the furnace, but when he left the upstairs heater came on then kicked itself off. We contacted We Care to inform them of this. They informed me that it would be an additional 49.95 if they sent another tech out and it was a maintenance issue vice a maintenance servicing. They sent out the supervisor of first tech Christian. He stated it was the reset button and air filters.
He replaced the air filters I had purchased.
It worked when he was here and He wanted to charge me the 49.95. I stated you just fixed what was broken by your tech, because we had no problems prior. He called and got the additional $49.95 waived. To make a long story short.
Within an hour the system kicked off again. We had to hire a professional/knowledgeable HVAC tech to fix what We Care messed up during their routine servicing; which cost me 100.00. It has been 3 days and the furnace is working great. Contacted WeCare and spoke with Alexis who said someone would be calling me the next day, well no one called so I called again, and spoke with Brandon about being reimbursed; he stated that management would be giving me a call. No one has called yet. Since then, I have canceled my membership and would Not Recommend This Company that lacks Integrity and Expertise.

Audy A.

I paid $78 for three different repair estimates on why my HVAC heater that was not working. All three technicians gave me different reasons why the HVAC was bad and very costly repair estimates. At 76 yo, I defiantly feel they take advantage of senior citizens and those who live in the hills of North Redlands. We Care estimate was $2,768.00 for parts that were not needed. They missed the cracked heat exchanger box that would cause CO to leak into the home. They wanted me to sign the receipt, but after scrolling their tablet, I noticed IT WAS A CONTRACT FOR A NEW HVAC UNIT. They all wanted me to buy a new unit for $11,00.00+. Dan Seeley AC diagnosed the problem and even made the made the heater come on but showed me that the ""heater box"" was cracked and would leak Co in the home. All this for FREE. Seeley's spent several days trying to find the part, but the unit was it over 15 years old and the heater box was obsolete. We had two like units and Dan suggested we replace both because they were on the roof and need a crane to replace. The price ""two"" new HVAC's was $12,260.00! The price of two I got what the other three tried to gouge me for one. Dan replace the electrical boxes and rebuilt the frame. DO NOT USE WE CARE!