Way Cool Plumbing and Air

Ashley H.

Way Cool came out to fix a cracked toilet we had, they were able to effectively and effortlessly get a new one in within an hour!! Fast and friendly service! 1,000% recommend :)

Tina W.

I have to say to start that this was a promotion that I was offered over the phone for a free inspection. I will tell you that it was so much more! Richaard was kind and compassionate even while delivering me very hard news. He went above and beyond in his very thorough inspection. I know my home is 35 years old and things are going to happen. I'm in an unfortunate position that now is not the time to replace everything and I replaced my AC compressor last summer so I thought I had conquered the major hurdle. Apparently that's not true as so much can go wrong with such an old system. Needless to say, based on how kind and thorough and knowledgeable Richaard was, I will use them when I'm ready to replace my entire system. In the mean time I just want to say thank you for your integrity and kindness. That goes miles in business! I will definitely be referring you to others!

Alex P.

Received their mailer and decided to support a small local company trying to gain business in North Peoria. Scheduled a free water heater service with a full plumbing inspection--part of their effort to build a loyal client base. Sounded like a great value!

Appointment was set for 9 AM - 12 PM, so I rearranged my schedule to be available. The day of, they called to cancel, citing ""emergencies"" and rescheduling me for Friday. Since I couldn't accommodate, I told them I'd go with another company, and they didn't seem to care.

What they didn't realize? I also needed shower drain service, a backyard faucet repair, and HVAC maintenance--work that could have turned into a loyal, paying customer. Instead, they prioritized a guaranteed payday over honoring their own promotional offer.

If you don't want to offer free services, don't advertise them. Wasting marketing dollars just to flake on potential clients is a bad business move.

Vinsterbaby 0.

Jeff was incredible. He fixed what needed to be fixed quickly and efficiently. You guys should hire more people like him. The first person that came 2 weeks ago was a mess. Jeff apologized and corrected the situation. I would like to have him come out the next time we schedule maintenance....which should be soon.

Bre K.

Love this crew (special shoutout to Javier)! I appreciate their call ahead of time to let me know when exactly they'll be at my place (they've never missed a window). They're super thorough and professional, always willing to go the extra mile. Plus, they now provide plumbing services. Looks like I'll be making the switch.

Ned A.

Garbage disposal was very loud. Jeff can in and assessed it quickly and replaced with a new one. I expected this to take an hour to complete but he was done in about 10 minutes. Great work and great attitude! I have a home warranty so everything was handled between that company and Way Cool. Excellent!

Mark J.

It all ended well, but the delays were ridiculous. And the cowboy ""hold"" comedic actor drove me absolutely crazy.

I had a problem with the air handler of my electric heating and a/c unit. The job was assigned by Old Republic Home Warranty to Way Cool. The technician who came on November 26th was very arrogant and tried to persuade me to replace the system using Way Cool. When I said that if I were to replace the system I would use the company that services my a/c, he questioned why I wasn't loyal to Way Cool, with whom I had never done business!

OId Republic agreed to replace the air handler, and Way Cool told me that it would be installed in early December. In mid-December, having heard nothing, I followed up with Way Cool. They seemed to have completely failed to follow up with Old Republic. More minutes of that awful cowboy comedic actor on hold...

Another few weeks went by. On December 12, I called Old Republic, who told me that they had approved a complete replacement of the a/c system, and had placed an order and advised Way Cool. Way Cool had neglected to inform me. More minutes of that awful cowboy comedic actor on hold...

Finally on December 18, after a battle with Adriana and Victoria who seem to have no authority to do anything, I was put through to the scheduler. He was understanding of the three-week runaround that I had been given, and arranged for the install on December 23rd.

The install went perfectly, so all ended OK. Please get rid of that awful cowboy comedic actor on hold.

N M.

North Valley Mechanical, now Way Cool, has long been our go to for our HVAC system. Yesterday and today we also used them for some plumbing repair/updates and for adding insulation to our attic.
Beau took care of servicing our HVAC unit. He was great to work with. Michael did the plumbing and cheerfully stuck with the jobs until our long list was completed. Chris and Pedro took care of the attic insulation and were fantastic to work with as well.
All of these people were knowledgeable, efficient, and friendly - exactly the kind of service technician we've come to expect from Way Cool. North Valley Mechanical's new name may be a little silly, but the quality service they provide for plumbing, AC and duct work is no joke. We won't call anybody else.

MarkUs O.

I called to get service to my home. Technician missed diagnosed my concern proceeds to charge me $300 by the end. My toilet still leaking and clogged. Steve the manager supposedly gets an attitude with me over the phone because I just want my toilet fixed. Moral of story is look somewhere else for a plumber. Seriously. Steve if you're reading this. Please look into anger management classes

Mary M.

We are a business that hired this company to a job for us. The job was fine but I have been trying to get a Certificate of Insurance from them for our insurance audit. I have emailed 6 times and called more than that many times. I keep getting the run around about how Trisha is calling the insurance company every day and not getting the COI. It takes 10 minutes to issue the certificate. Someone is either not doing her job, or they have a very poor insurance company. I would not use them again.

Update: I called their agent yesterday and had the COI in 10 minutes. If they are dishonest about a COI, I don't know how we could trust their work.

Update: Kirk, I am not being rude, just speaking truth. I tried to get in touch with you directly but the office would not let me speak with you. I was promised a call back from you but did not get one. We wish your company all the best.