Way Cool Plumbing and Air

N M.

North Valley Mechanical, now Way Cool, has long been our go to for our HVAC system. Yesterday and today we also used them for some plumbing repair/updates and for adding insulation to our attic.
Beau took care of servicing our HVAC unit. He was great to work with. Michael did the plumbing and cheerfully stuck with the jobs until our long list was completed. Chris and Pedro took care of the attic insulation and were fantastic to work with as well.
All of these people were knowledgeable, efficient, and friendly - exactly the kind of service technician we've come to expect from Way Cool. North Valley Mechanical's new name may be a little silly, but the quality service they provide for plumbing, AC and duct work is no joke. We won't call anybody else.

MarkUs O.

I called to get service to my home. Technician missed diagnosed my concern proceeds to charge me $300 by the end. My toilet still leaking and clogged. Steve the manager supposedly gets an attitude with me over the phone because I just want my toilet fixed. Moral of story is look somewhere else for a plumber. Seriously. Steve if you're reading this. Please look into anger management classes

Mary M.

We are a business that hired this company to a job for us. The job was fine but I have been trying to get a Certificate of Insurance from them for our insurance audit. I have emailed 6 times and called more than that many times. I keep getting the run around about how Trisha is calling the insurance company every day and not getting the COI. It takes 10 minutes to issue the certificate. Someone is either not doing her job, or they have a very poor insurance company. I would not use them again.

Update: I called their agent yesterday and had the COI in 10 minutes. If they are dishonest about a COI, I don't know how we could trust their work.

Update: Kirk, I am not being rude, just speaking truth. I tried to get in touch with you directly but the office would not let me speak with you. I was promised a call back from you but did not get one. We wish your company all the best.

Priscilla B.

This company was sent to me by my home warranty to work on my water heater . After just looking at my unit for a couple of minutes they said it was unrepairable and that I needed a whole new unit , after that the technician proceeded on calling my home warranty . They provided my warranty incorrect information which made the claim denied and offer to sale me one of their new ""base units "" that start at $2300. This experience was so frustrating, after the denial I proceeded and called someone to fix it and my unit is working perfectly fine , I think this company is unethical not only for providing incorrect information to my home warranty but they had no intention to fix the issue, they only wanted to make a sale on a new water heater . I will be filing a complaint with the BBB as well.

Kathy R.

Russell gave us excellent service and also important recommendations on filters for my home. Thank you Russell!

Uncle B.

Russell with Way Cool Heating and Cooling arrived on time for our seasonal tuneup on our HVAC system. He was thorough, informative, and polite. We feel assured of another comfortable winter in the Valley of the Sun! Thank you Russell!

Rebecca M.

Way Cool installed an AC/heating unit 6 months ago and today came out to do a maintenance check. The technician was prompt, knowledgeable, thorough, efficient, careful, and friendly. I've been completely satisfied with the quality of work performed by Way Cool and enthusiastically recommend this fine company.

Peter F.

This is an excellent family company. I have recommended them multiple times and my friends always give me 5 Star feedback. The way they have taken care of my family's needs over the years has always been 100%. The service plans they offer are the best value I've ever seen, and I'm a proactive type of a guy. Especially for my A/C.

Sallie D.

I can't say enough great things about Josh and Way Cool. I had routine AC maintenance and it was very thorough, I was provided photos and a report afterwards. Josh was personable and explained things so I could understand. Definitely recommend.

Andrew P.

Thanks to Way Cool guys Chris and Javier who installed R49 insulation in our attic following our purchase of XV17 heat pump w/ TamX air handler also from Way Cool.
Both crews were professional and cleaned up before finishing job.
We would recommend Way Cool to anyone needing a new hvac system.
The price was great especially when you include discounts, srp rebate and fed tax credits.
Our former hvac was 20+ year Trane XR12 hp that still worked but was noisy.
The other issue we had was the MBR was always warmer than the rest of the house.
Way Cool estimater Kyle included running a supply and return to MBR and that has corrected the hot spot in MBR.
The switch from single stage XR12 to variable stage XV17 has been a noticeable improvement on whole house comfort and the system is much quieter both inside from TamX airhandler and outside at XV17 heat pump .
We can sit on our patio or lay in bed in MBR and not hear system running.