WaterWork Plumbing

David M.

We had a number of relatively minor plumbing issues such as sticking toilet flushes and slow faucet leaks that had accumulated until we finally decided to call a plumber out to take care of them. I searched and found Waterwork Plumbing on Yelp with overall very good reviews so I called them to set up an appointment. We also found a $20 coupon on their website that we could use. I was able to schedule an appointment for next day.

Chris arrived on time and I walked him through each room where the problems were. He quickly sized up the several relatively minor plumbing issues and then tackled them one after another. Some he was able to fix immediately and some needed parts. Since we have Kohler fixtures and had previously found out that some of their parts carry a lifetime warranty, Chris made up a list of everything needed to finish the repairs and I contacted Kohler.

Many parts are under a one-year warranty that was long expired. But certain parts like cartridges or valves have the Kohler lifetime warranty for replacement parts. The customer service lady was extremely helpful and set up my order for the warranted parts as well as the other replacement parts I needed.

After about a week and a half, all of my parts were here so I called Waterwork to set another appointment to finish everything. They were able to schedule within a couple days; I asked if Chris was available and he was assigned.

Once again he was on time and quickly completed each item so that everything was functioning normally again. He cleaned up and then wrote up the bill that was reasonable for the amount of work he did. Oh, and they offer a Veterans' discount to top it off.

Rebecca C.

Arnie and Anthony came in around 9am and stayed until almost 9pm doing a rather challenging bathroom plumbing addition and just blew me away with professionalism, kindness and knowledge. We were expecting that we would have to bump out the plumbing for the addition which we were prepared to have to hide down the road after the plumbing was complete but Arnie came in and figured out how to hide it behind the wall and was working with us and communicating the whole time. He ensured that all of our tasks were completed as we wished and made sure that we didn't have any issues in the future. They checked for leaks before they left and replaced a tiny pin hole making sure everything was perfect before they left! They also looked at our houses original bathroom and said that they would like to help us if we need help down the road and knowing this house there will be a good amount of assistance needed in the future. I can't say enough good things about this company. Also since time was of the essence they were able to assist us quickly and as mentioned spent all day here, were very clean and overall wonderful to work with. Arnie and Anthony are class acts!! I can't imagine anyone having a bad experience and I see the negative reviews and all I can say is who can't replace a toilet flapper on their own.

Linh Kloe N.

Called them out to take a look at our backed up drain. They tried but couldnt solve our problem and we still got charged for the whole amount of money. Would not come back to this company again.

patti c.

I had water in the basement and the last plumber couldn't figure out where it was coming from! Nico got here faster than promised, took ONE LOOK and knew what was wrong. He fixed the problem, explained how I could easily and cheaply change the plumbing to prevented this from ever being an issue again and he left the area cleaner than he found it.
Nico is a great asset to an expert level team. Cost me less than I expected too!

Carly D.

We needed two, very old spigots replaced and one of them moved. We were stuck dragging the hose from the front to the backyard, it was such a pain. I contacted WaterWork and they answered me the same day. They sent Arnie out within a few days and he was great! There were a few hiccups due to our existing plumbing, but the parts were ordered quickly and Arnie was back out as soon as the parts came in. He wore a mask and was very professional. We appreciate his level of service and efficiency. We highly recommend the Waterwork team and plan on using them for future projects. Also, they are very competitively priced; the cost was estimated upfront and there were no surprises when it came time to pay the bill, which is a huge deal with any home project. Now we can get back to filling up the kiddie pool and turning on the sprinkler! Thank you Waterwork Plumbing!

Rula S.

LESSON LEARNED: Don't hire these guys because of the rating--Read the reviews!

We contacted Waterworks plumbing because of their good reviews. We had sink knobs which needed fixing, a shower cartridge which needed replacement and a toilet flapper which needed to be replaced.

We asked the cost and he said $144 an hour. We were desperate--it's post pandemic we couldn't find any other available plumbers!

So, we began working on the problems right away. The gentleman fixed the sink fixtures and moved on to the shower cartridge. He attempted to fix it several times, but water kept shooting out and even created a flood on our first floor. He couldn't figure out the problem. He then contacted the 1800 number for the shower manufacturer...waited to get a human and then began trouble shooting the problem. This was another 30 minutes and still no solution. He moved on, replaced the toilet flapper and brought us the bill of nearly $700!!!!
No breaks, no money deducted...nothing. Instead just a new toilet flapper.

SIDE NOTE: While working on the problem, he received a couple phone calls from what seemed like his boss asking him his whereabouts and asking why he's late. I sensed the gentleman's pressure after the phone call. I asked him if that was his boss, and he said yes.

The next day the sinks weren't working again. I called the company and a man named David answered the phone. I told him I needed our plumber to come out again because the sinks weren't working and he gave me attitude. At first he tried to schedule it for the next day because they were busy and I said ""our sinks aren't working""! He told me that he could send someone out right now. I couldn't because I was leaving the house and told him I'd be back by 3 and to let me know if someone can come out then. He never called back--but the plumber did show up.

He fixed the issue and told me not to call back for this same issue--I told him we just paid nearly $700 for problems that are still not fixed!

I contacted Cregger Plumbing to assess the same problem. They came out, spent 3 hours assessing and reviewing the problem and charged us NOTHING! They quoted us one price to fix the cartridge.

I never ever would work with Waterworks company again.
The only thing we got was a new toilet flapper for nearly $700! This company reeks of bad company ethic and leadership!

Monica T.

Even though I ended not using WaterWork Plumbing, I feel I have to leave a good review because they were responsive and hassle-free when needed to cancel the appointment.
I had a backed-up drain in the basement, I called WaterWork Plumbing (during regular working hours). The lady that took my order was nice and she was able to schedule an appointment the next day. She told me that I will receive a phone call before the technician will arrive, and she told me about how much would it cost and under what conditions. The next day she called back telling me that a technician was able to come earlier than the initial appointment - which was nice. About two minutes later I realized I had to cancel the appointment. I called, they immediately picked up, and with no questions asked the appointment was canceled.

Karen Y.

Arnie from WaterWork Plumbing is the best! Our sump drain was not draining. Water just came out of overflow pipe onto the yard on the side of the house. Called several local plumbers. Either no one answered phone, or didn't want to deal with sump drain outside. WaterWork got a plumber (Arnie) out within two hours. Arnie arrived in company uniform, and a clean van, very professional! He wasted no time, checked out the situation quickly, gave me clear explanation what we could expect and what could be our options, all in professional and friendly manner, even with a few jokes thrown in. Then he went to work, snaking the drain. Again, he wasted no time and just non-stop working, even when he was explaining things to me while doing it. His work ethic and experience showed through how he did his work. You can tell he is someone takes pride in his work. After almost two hours, snaking the drain three times with different attachments and camera inspection twice, we saw how different the inside of the drain looked like through the process. It was awesome! Again, Arnie is the best. I would definitely want to have him for all future plumbing work. I would give him 6 stars if that was an option :)

Craig S.

Chris came out to our house to fix PVC piping for sump pump on outside of house and maintenance on two toilets. Very professional, did inside work first to not get dirt in house. I would not hesitate to use them again. Very pleased with service

timothy m.

Waterwork Plumbing installed a sink for my business, I found their price reasonable and their work exceptional. Especially impressed with the technician that had to think on his feet to make the hardware work in our space. Very pleased and will hire again.