Waters Plumbing Sewer & Drain

Danny B.

This company is clueless when it comes to hvac work. Don`t make the mistake of having this company do any installations of heating and cooling. I had them back out to my house eight times, and they still didn`t get the unit to work but just a couple of times. This was a new replacement with a Bryant unit. I finally called Bryant, they suggested to call another company which had factory trained techs, which I did and they finally got the unit to work like it was suppose too.

Jeanette D.

I had a problem with my water heater pilot light going out. A week later I had a problem with my furnace cutting off and on. Apparently, everyone ""in the business"" knows if you are having these kinds of problems at the same time, it is probably your propane regulator. Waters didn't know that. Wayne Waters himself came out and checked both of them at the same time and couldn't identify the problem. Waters charged me $650.00 in service calls for labor only and replaced 2 parts under warranty in my water heater and $276 for a new thermostat. They never fixed the problem because I didn't need either. I need a new propane regulator which was replaced for free by my propane company. I wouldn't hire them to change a light bulb.

Nancy H.

Mike came out to my sisters house and fixed the mess that had been put together with 3 different hoses and far from up to code. He came out fast, he was very nice and very easy to work with, especially since I am 3 hours away from the problem. Mike sent me pictures from before he did the work and then after, which was great. Thanks Mike, you made it easier than I thought it would be. Good job!

Don R.

We had a problem with out Nest thermostat, no heat, and technician Derek Sonnenfelt of Waters Plbg & Htg diagnosed the problem and proceeded to resolve the issue. In addition, he checked the overall performance of our heating/cooling unit. Very courteous and professional. Recommend highly

Ashley K.

I called them after being referred by many friends, and the staff and techs were very nice and friendly to deal with. I appreciated the 15 minute phone call prior to their arrival. It took two trips to fix my water pressure but i was very happy with the outcome and again appreciated the tech being nice for coming out a second time.
I would use them again and refer them to a friend.

Dave T.

I had a water leak in the bathroom wall and called Waters Plumbing after trying two other plumbers and only received their message machine. Bill Kemper was on call that Saturday and he was here twenty minutes later. He found the problem, cut a neat hole for access and solved the problem shortly thereafter. I highly recommend Waters Plumbing and will definitely use them again if the need arises.

John L.

Having grown up in a hardware store this is not my first dance at the county fair. It sucks not being physically able to perform these kinds of repairs when they are doable. One other plumbing repair place was called this morning and Waters was first out of the gate ; point to Waters. They were professional, timely and forth right; point to Waters.

Initially there was a ""sticker shock"" with the bid on this ""small "" job. The Waters tech and I were able to arrive at an understanding and from there proceeded. With that said the reality is we are living in the 21 st century and service calls are strong. OK I get this; point fair game. Do you want some crankster showing up in his uncle's thrashed truck in dirty clothes or do you want to see a clean, crisp, eager tech pulling up in a newer white plumbing van?

From stated above the service, execution and task focus were on par with the bid; translation an excellent job in less than a half hour! Point to Waters. There are many people who will balk and complain on the price yet still demand these types of professional companies do excellent work. Having also owned and managed a butt load of meat/seafood markets plumbing is absolutely crucial as is our everyday home needs.

So the moral of the story, or in this instance, the yelping of the Yelp review is you get what you pay for. If you want the job done right the first time and will accept the ""reality"" of paying the going rate than Waters Plumbing is for you. If you want to try to shave the price down and would prefer the Walmart version of service and results than go to a different plumbing company. Oh and hope the repairs were done right. This kid will stick with the people in the newer white plumbing van and have the job done right off the get go.

Bottom line is you only get what you pay for. This gig was only $150. Now the lady with the $6K water heater itemize issue is another story.

As many of wise men have said many of times through many of years gone past,

"" CAVEAT EMPTOR!""

Thanks Waters Plumbing you can take that check all the way to the bank.

Sincerely,

a much relieved client,

J.B. Logan

Kelly N.

Extremely satisfied with both the quality of work and customer service this company provided. When scheduling, Justin was very responsive and friendly and informative about products. After listening to our needs, he made good recommendations and accommodated our tricky schedule in sending someone out.
Our technician, David, arrived on time. It took him 5 hours to complete the job... Which was half the time it took another company in a previous experience we had. He was very friendly, and personable. He also did excellent work!! We got a nice, new, tankless water heater, and David hauled away our old leaky tank heater free of charge.
Would definitely call these guys again, and recommend to anyone in the area in need of this type of work.

melanie c.

I would love to have said that Waters Plumbing did a great job for us, but sadly we couldn't get past the vague bid. Justin came out to the house and was very professional. We liked him and his ideas a lot. When the bid came a few days later, the work was detailed (along with notes about ""client supplied vanities, shower enclosure, etc) but had a $6700 price tag for what was described as two or three days of labor. There was a tankless water heater included in the bid (the only appliance they were going to supply), but when I checked prices on the model that was quoted it turns out that cost on that was only $1400 of the bid (including shipping).
My problem with the company is that they refused to tell me what the $6700 was for, and then proceeded to snottily add that ""perhaps I'd be better suited to a handyman, or a cheap contractor"". I still have no idea why they would not break out the bid. I have remodeled 3 homes and know that it's not cheap to have it done right. I simply asked to know what portion of the bid was for labor vs. materials.
I would not recommend them unless they can replace the condescending and rude woman who does the bids with someone who understands customer service and is willing to simply break down the bid between labor and materials.
I would give Justin (the plumber) a great review, but the woman in the front office was rude, condescending and unprofessional.

Teresa L.

Waters is highly professional and efficient from the wonderful lady Debbie that I spoke on the phone to make an appointment to the technician Bill. A/C was fixed quickly and with no hassle. I would highly recommend them. Yelp helps save the day again!!