Waters Plumbing Sewer & Drain

Benjamin A.

Great service, we use them every time we have an issue. We have an older home and tree roots are an issue from time to time ( we've been here 20 years) they are always on top of there game! Thank you!

Janice R.

I'd like to revise my review today, 4/10/2021.
Debbie from Waters plumbing called me to acknowledge my issue and went above and beyond to make things right with us and it is deeply appreciated. It shows me that they value customer service and will go to great lengths to correct the issue we had. While my initial experience may have been unpleasant, they have alleviated my concerns with their great customer service!

Vicki W.

100% guarantee does not exist with this company, we found out. We have used Waters for 20 years for our cabin in Groveland. When our heating system quit working, we called them. After a 2 week wait, the serviceman put in a new thermostat, which didn't fix the problem for more than a day. They would not come back without scheduling another service call 2 weeks out. Rude phone service, no discount as requested. Paid over $300 and still didn't have heat. Couldn't live in Nov. without heat, so called another company that fixed the problem pronto. We will never use Waters again. Call another company.

John R.

In July, the heating technician was lying when he said his diagnosis resulted in a failed fuse and a burned out heating element. He was candid about one thing, that his company will not repair older systems but replace them. ""They don't carry those parts any more"". Know that these guys do not have the consumers best interest in mind. They will lie to you about the condition of your failed system. My quote for the upgrade with an AC was close to 13K. Just today, it was confirmed, a failed blower motor. Typical for an aged system. But, the fact they lie about doing a diagnosis and come up with some crock of a story to induce you to buy a new system they are most willing to install, is an entire shame. My blower motor was replaced for a little over $500 with a 3.5hr time on the job. There are better places than this business to spend your hard earned dollar. Shame on Waters Plumbing Heating & Air. Don't trust what they tell you.

Dina B.

Waters where the only ones available.
they where on time & showed up my
complaint is they gave us a bid & the
day they came out Jason said oh "" Camren forgot or missed a part of the
job. This was a gas, line My point being a bid
is a bid or a change order should have been done. I will say they fixed a small
water leak, overall a good job.

Robert G.

I've used Waters Plumbing several times during the past two years to fix issues at our cabin in Long Barn. They have gone out of their way to be responsive especially when we have guests and something needs attention. Yesterday Derek fixed a broken water pipe and called me with an update when done. I appreciate having someone I can call and know they will take care of it.

Suzanne W.

Great customer service, highly recommend from friends and my uncle Jesse. So great he wrote a mask, huge for me. Derek Sonnenfelt was out service tech and he was polite, kind, respectful, and very professional.

We now have a touchless kitchen faucet!

As it turns out we've had some water issues that our home warranty called, they fab then and I already had them in my phone. They are great and awesome.

Will definitely use again and again.

Our home is old and we're getting a quote to replace and update all our lines beneath the house. We trust them.

Suzanne Davis, Copperopolis CA

Kimberly E.

Our AC went out the day we moved in to our new home in Sonora. It was 95 degrees. On Monday morning I called Waters and they had someone here within two hours, which was amazing. The gal I spoke to on the phone was so nice and helpful. Derek came to the house and was extremely professional and knowledgeable and fixed the problem (ants had shorted out something) and had the AC running within an hour. Then Kelly came out two days later and replaced some ducting that was damaged by critters. Kelly was also so professional and knowledgeable. I will definitely use Waters again!

Rober B.

Had a water leak in an old shower while a guest was staying at our place. They fixed it the same day and was courteous & professional.

Roger Y.

Friendly, competent technicians. Quick appointments. Organized front office. Happy with several jobs they did for me in the last few years. Fair prices for the high quality of work and good service.