Waters Plumbing Sewer & Drain

Robert G.

I've used Waters Plumbing several times during the past two years to fix issues at our cabin in Long Barn. They have gone out of their way to be responsive especially when we have guests and something needs attention. Yesterday Derek fixed a broken water pipe and called me with an update when done. I appreciate having someone I can call and know they will take care of it.

Suzanne W.

Great customer service, highly recommend from friends and my uncle Jesse. So great he wrote a mask, huge for me. Derek Sonnenfelt was out service tech and he was polite, kind, respectful, and very professional.

We now have a touchless kitchen faucet!

As it turns out we've had some water issues that our home warranty called, they fab then and I already had them in my phone. They are great and awesome.

Will definitely use again and again.

Our home is old and we're getting a quote to replace and update all our lines beneath the house. We trust them.

Suzanne Davis, Copperopolis CA

Kimberly E.

Our AC went out the day we moved in to our new home in Sonora. It was 95 degrees. On Monday morning I called Waters and they had someone here within two hours, which was amazing. The gal I spoke to on the phone was so nice and helpful. Derek came to the house and was extremely professional and knowledgeable and fixed the problem (ants had shorted out something) and had the AC running within an hour. Then Kelly came out two days later and replaced some ducting that was damaged by critters. Kelly was also so professional and knowledgeable. I will definitely use Waters again!

Rober B.

Had a water leak in an old shower while a guest was staying at our place. They fixed it the same day and was courteous & professional.

Roger Y.

Friendly, competent technicians. Quick appointments. Organized front office. Happy with several jobs they did for me in the last few years. Fair prices for the high quality of work and good service.

Chelsea C.

We just witnessed one of this company's employees yelling obnoxiously out his window, waving his arms, and honking at a senior that was trying to make a turn. Grow up and learn some patience. I can't believe someone would act like such a fool in a company vehicle. I would never hire this company. Just wow. I can't believe what we just witnessed. What an utter jerk! Who would want to hire someone like that?

Leslie A.

From the time we phoned Laurie, we had an exemplary experience with Waters Plumbing. We've used them on at least 4 different occasions throughout the years. Derek, Les, and Kelly were excellent this time around! We had a water leak under our home. It was repaired efficiently and effectively. They're professional, honest, helpful, and knowledgeable. Lastly, we expected to pay more for services rendered. Price was reasonable. This is so important. Give Waters Plumbing a try.

Larry R.

I called Waters pluming for a furnace problem. Wayne Waters came to house and was very polite. I explained the problems I was having and he said right off he knew what I needed. He went to his truck to call for pricing. He said the bill would be $695 and he'd be back in two days. I agreed. Wayne was not in my house for 15 minutes.
He returned and fix the problem which was a small motor that needed replacing. Again, less than a half an hour.
I looked at the bill and there was no breakout for labor or parts. I got suspicious and looked up the part on line $179 ( new, no shipping ) . I wrote Justin Waters that I was concerned that I was over charged and that, I knew there would be some mark up but where was the rest of the expense?
Justin wrote back that he charges $155 per hr. and $385 for the motor. He also included a certificate for $50 for future services.
I returned the certificate as I won't consider doing business with them again.

Craig M.

We usually use a different plumber, but we needed one out ASAP. So we called Waters plumbing. They were booked for the day, but said they could come out ""after hours"" at an additional rate. I gave the OK told her we wouldn't be their and you will need two 100 foot snakes for the job. I asked her about prices. I said we just needed it snaked to 150 feet. She said we have a regular time fee and an over time fee, it would be under $200.00 with those fees if just snaking the project. I also asked for an estimate on what it would cost install a cleanout.

Plumber came by, knocked on our door and left. Called office back and told waters plumbing guy just left without doing anything. She said she forgot to tell him that we wouldn't be their. She called him back and got him back on scene. Robert assessed the situation. I asked him if he brought two 100 foot snakes, he said no he didn't know anything about that. The office forgot to tell him to bring the two snakes. So he left.

The office called me, used a different name then my own. I said ""who"". She was like oops I called the wrong person. It's been a long busy day.

The job happened on Tuesday. Apparently Robert the plumber at our house fixed the issue which I am happy about. But he never called back to say the job was completed or what was done.

Called office Wednesday in the morning and evening. They said Robert never turned in his paperwork so we don't know if the job was done or what the charges are. We will have him call you ASAP. Wednesday night still no call.

Made same call Thursday morning & night. Same story.

Now Friday. 10:45 am Getting a bit annoyed. She said she will have him call ASAP. They still do not have his paperwork on the job turned in.

11 am he called. Explained what he did. Snaked the line to 125 feet and bill was $620! A lot more then the $200 office staff said it would be. What I needed was exactly what I said. Line snaked max 150 feet. Their was no other issues with the service call.

I asked him why didn't he call me and let me know what happened with the job or was it fixed. He got annoyed with me and said your lines clean now & I am here and now talking to you so be happy.

He did not give me an estimate on the cost of the clean-out either like I had asked.

Still no invoice...

Pretty unsatisfied overall with waters plumbing, the plumber's professionalism as well as office staff. Everyone seemed to have dropped the ball on this job. Thankful it's fixed, but they quoted me wrong & customer service was severely lacking on this job. They have some good reviews, so not sure if I am a special case or this is how they normally work...

Update: 1:36 pm Friday. Laura or lorie called. Super rude. Said she faxed over the invoice. She explained what was written down in computer (clogged toilet). Told her that I never said that. Was the county's main line, why we needed the 200 feet of cable. She said no record of that. I am lying. I will not change the price of the bill even with a recorded phone call between me and the lady who originally took my call. Charged me extra to go get the second roll of 100 foot tubing form the shop when I originally said they needed to bring it. So sad people have to be like this. People just don't have integrity like they used to. You think in a small town like this people would treat people better. Well good thing is word spreads fast when someone rips you off.

update: 07/12/18 - Just talked to county water department. They said Waters cleaned the blockage from the manhole cover and just went in 20 feet to open the blockage. So I guess they didn't need the 200 feet of line. The county saidsewer line was in perfect shape otherwise. Waters said the whole line needed to be replaced. County came in and water jetted the line and put a video camera in to be sure. No issues anywhere.

Nancy M.

Worst service I have ever had in my life. Run away from this company! Told me one price then changed it without asking. Customer service reps extremely rude. Wrote incorrect service description...