Water Works Plumbing

Vee L.

Highly recommend. They squeezed me in last minute, came out the next day, quickly assessed the issue and gave options for repair including showing us how to fix ourselves. Very honest, great customer service, and went above and beyond.

Erin S.

I hired Water Works to come out and do an inspection on my mother's home. She has been dealing with a bathroom remodel and it has been a horrible experience to say the least. After some sloppy work was performed early in the process, I hired Water Works to come and inspect what was done by the other company. Well, literally nothing was done right or to code.
Jeannie and her husband were so incredible. They documented everything and wrote up a report and offered to come back and make the repairs. The cost of the inspection was very reasonable but more than that, they were incredibly kind. They honestly cared about my mom and what was going on in the home.
I have called them several times for follow up and each time they respond quickly and professionally. While this remodel has been a horrific experience, the one silver lining was finding Water Works and knowing that we have an honest, reliable and kind plumber to call in the future.
I ended up filing a complaint with the Nevada State Contractor's Board against the bathroom remodel company and the report that Water Works provided was incredibly valuable to us.
I have been doing a lot of work around my own house lately and it is very difficult to get quality work performed on time and by honest people...I can now add Water Works to my very short list of businesses to call. :-)

David C.

Always recommend WWP to my friends in need. The team is honest and doesn't try to bs you into ""recommendations""-- they treat you like family and tell you what you truly need and don't.

Veronica M.

Appreciated the customer service I received on a sink leaking leaking issue! They provided recommendations and was open and honest and do not try to charge me unnecessary fees! I appreciate cases of use several other plumbers which did not give me the same customer service and charge me for services that's still we're not addressed.

Michael D.

Water Works took over the plumbing for our bathroom remodel project from another local plumbing company and we are so grateful. We were having a freestanding tub installed and we needed a creative solution in order to make the installation work. They worked with us and made suggestions that ensured our installation was not only functional but beautiful as well. They are owner/operators of their business and they treat everything they have done for us like it is their most important job. They are on time, respectful of our home, honest and best of all their work is top notch. Highly recommend using Water Works Plumbing and have already called them for my next project.

Frank B.

These folks are amazing more like friends than anything else. We have used there serviced many times and they are our go to plumbers. Look no further call them.

Lisa D.

**************UPDATED IN RESPONSE TO OWNERS COMMENT**************

We absolutely did not get any services done for free as indicated by the owner. We had them do a job in March of last year and did not go through our insurance company as it was an upgrade to our home and not a service that we could use our homeowners insurance for. Again, the communication was spotty and it took them several weeks to come and do the project. Rick said he would give us a small discount, because of the inconvenience. We DID not receive a free service.

In addition, I never asked for them to complete replace all of the sump pump. I asked them if they could stop the smell and they said that would require replacing the basin. Again, we were told it would be fixed and not until the last day that they came out(weeks after the first request)did we know that they were not going to fix the issue.

In the beginning of January, we requested service through our homeowner's insurance company for three items to be fixed. We were assigned to Waterworks plumbing. Days later, I spoke to a woman on the phone and explained our plumbing issues and she said that our toilet needed to be reset. A week and a half later, Rick came out and said that he would be able to fix all three items, but would need to pass by our homeowner's insurance. At this time, he did not do any work. Another 4 days passed and I reached out to the office person at Waterworks. She said, ""all items were cleared with my insurance company, that they would be ordering the products, and would be contacting me for the install."" Another week passed, and Rick came back and fixed one item that took about 30 minute's total. When he showed up, he said he would only be fixing the toilet as the other item he was trying to purchase was broken, and that he would have to come back and fix it a week later.

So now, we are three weeks out from the initial call and all items were not fixed. In addition, there was no mention of any items not being covered. About 7 days later, Rick came back and said he would only be fixing the pipes and a garbage disposal. (that we added the disposal on weeks later.) On that day, he informed my husband that he would not be fixing the sump pump that his office person weeks prior said was covered and something that was NEVER communicated by him or his partner as not being covered. I called them to ask why, and they said that nothing was wrong with it and that it was subpar quality. Again, no mention of this throughout the WHOLE process.

This past weekend two of the three items that were, ""fixed"" are broken again. Therefore, we called the insurance company and told them that somebody needed to come and look at the items again, as they were not working properly. Again, it was assigned to Waterworks plumbing. My husband called to follow up with Waterworks and was told that, ""we will not be coming back to work at your house, because your wife will never be happy with what we do.""

I debated up to this point whether I would write a review, but I think this final comment warranted a response. They have poor communication, are unorganized, unprofessional, and untimely. The money that you might save is not worth the hassle.

Lisa G.

We needed a complete re-pipe done. We called six plumbers for quotes and Rick and Jeanee were the only ones to come to our home and meet us. After all they were going to be in our home for three days living among us. They were angels from Heaven. So kind, polite and respectful of our home. They were very conscientious about keeping their work picked up each evening. Rick and Jeanee did a fabulous job and after getting to know them (during our three days together) they are the real deal. Honest with the best work ethic ever and just fun to be around. If I ever need anything again regarding plumbing I'll be calling Water Works. Heck, I might just break something so they can come back

Felicia W.

By far and away the most positive experience I have had with a plumber in my life! Professional, efficient, and budget friendly! Jennae (not sure of spelling) was my first encounter with a woman plumber, and she was impressive! Very knowledgeable, explained the issue and how she fixed it! I am in awe! And I know I will continue to use them for all plumbing needs!!!!

Courtney B.

These just installed a new tub in our hall bath. They are very knowledgable and approachable. Tuesday they are coming back to do a gas line and finish the fixtures on the bath now that our tile is in.
Thank you to Rick, Janae and Kathy.