Water Quality Plumbing

hope g.

DO NOT USE THESE GUYS!! Poor customer service!!! We were without hot water for over a week because they did not follow up on ordering a part. Then, when the part finally came in they could not properly install it, leaving us without hot water for another day. They even tried to get us to pay for the work they did, even though they left us worse off than we started.
Horrible!!

David T.

Honest plumbing company. Had the main water line from my meter to the house replaced. They worked very quickly and satisfied with the work. Marty was nice and I would do business again with him. I have already referred one person to Marty who needs to do the same job.

S T.

Our old steel pipe underneath our lawn connecting to the water main started to leak due to rusts in the pipe. My husband shut off the water main to stop the leak but it means no water in the house. We needed someone to get the problem fixed right away. We called several companies the next day. We knew this was going to be expensive so we go several bids. I saw Water Quality Plumbing on yelp and gave them a call. We chose Water Quality because they were responsive, professional, and gave us a competitive bid. They responded right away. Marty came out and provided very helpful explainations of how the pipes would get replaced as well as our options. They started the job the next day as promised.
On the day of the job, I was concerned that the job would not get done in one day and Marty came out personally to helpout until the rest of his team showed up. Not only did they complete the job in one day as promised (which means we got our water back that night), they came out the next day to honor the warrenty when my toilet's tubing got plugged due to some reminants of the pipe replacement. I highly recommend them and would use them again.

L V.

All of a sudden my kitchen faucet wouldn't turn off! I searched Yelp quickly and found them rated as one of the top rated companies. The receptionist was very nice on the phone and was able to schedule someone to come out right away. He came quickly and figured out the problem. He even found where to turn off the water to the house, as I actually didn't know! He worked quickly to fix it. Another plumber had to come with another part and even though I was told he would come within the hour, he actually came as the first guy was leaving. Everything is great now!

Michael L.

very pleased with their performance and proffesionalism. Jeff arrived when they said he would and got right to work. i had a kitchen faucet and hot water dispenser controler replaced. both were done and work great. while working on it jeff saw that the drain hose from the garbage disposal was cracked and replaced it for me. everything works great would highly recomend them

Martin C.

Water Quality Plumbing recently replaced our old galvanized pipes with copper plumbing for our home. They are awesome! They will go the extra distance to make sure you are satisfied and they take the time to explain the whole process. Their prices are very competitive.

Hamid R.

I will never use them again!

The plumbers are inexperienced. Last time it took three plumbers to fix a simple leak and every time they sent a new plumber so I had to explain the problem again. This morning they called to reschedule an appointment that was made a week ago and I finally said I had enough of this unprofessional service.

D K.

Found them through Yelp! Got to speak with Marty on our concerns, stretched flex line on the water heater. He gave us the estimate and honored it. Mary scheduled the appt, they were on time as promised, quick and efficient, answered all my questions. Tabatha was very accommodating with the invoice. She had to revise it for us 3 times, but never grudgingly at all! Very pleasant. $15 off thanks to Yelp!

Enzo I.

I have used water quality for numerous projects, bathroom remodels, kitchen remodels and service work. They have always come met my deadlines as well as provided quality work. In comparing other companies that I have used the major difference was the quality of work. Some companies try and cut corners but not Water Quality. The one drawback I must note is the new construction crew I have noticed can be a bit slow. I think this is mostly due to the fact that they are so thorough.

Ben G.

We had a decidedly mixed experience with Water Quality Plumbing -- but all's well tha ends well.

The bad: We hired Water Quality to fix a problem with our shower diverter. While attemptng to remove the part that required replacement, the plumber broke the part. As a result, he had to cut through our tile to get at the part and cover the hole with an ugly metal pipe. Following the ""repair,"" our water began running rusty throughout our upstairs.

The good: Water Quality worked with us to petition the HOA to authorize a copper repiping to deal with the bad pipes and rust issues.

The bad: Following the repipe, we still had rust coming out of our tub faucet.

The good: Water Quality sent guys out twice and eventually fixed the problem (for no extra charge).

The bad: In the course of the repiping, our stopper assembly in one of our bathroom sinks was jarred loose. Because of rust in the assembly, it could not be re-assembled.

The good: Water Quality installed a new stopper assembly at no additional charge.

The bad: The drywall texture patching following our repipe was absolutely terrible.

The good: Water Quality sent someone out to examine it, agreed it was unsatisfactory, and arranged for it to be redone within the week (at no additional charge). The texture now looks great.

Bottom line: We had quite a few problems with Water Quality's work over the past few months, which at times was frustrating. However, I was consistently impressed by Marty's (the owner) willingness to acknowledge when mistakes were made, and to do whatever it took to make it right. In the end, everything is back to shape, and we are pleased -- it just took a little longer than we had anticipated. Taking pride in one's work and a willingness to go the extra mile for customer satisfaction is a rarity these days -- Water Quality is an exception.