Water Metrics Company West

Indie P.

So, I swore I wouldn't use Water Metrics Co West again, but they auto scheduled an appt for this year and other companies were backed up. Thought I would give them another shot. The date they scheduled didn't work for me so i called and rescheduled over the phone. I confirmed my credit card number and time frame of 8-10am.

Once it hit 9:40am and I had not heard a thing (it's noted to call me 30 min before arrival to ensure my dog is inside) I called to check in. They claimed they sent a notice to our account and we uncovered that they were looking at the previous homeowner's account, which I have asked them to remove.

I took the morning off work to be here and the guy on the phone told me that there was no appt scheduled, to just go into work because he wasn't sure if he could get back to me within the hour or if anyone could even get out here today. He had to ""check on some things"". My results are due to the water company in 6 days or I get fined... greeeeeaaaaaaaaat!

Called back this afternoon to check in and was told I would get a call back today... it's after 5pm and nothing.

Zunqiu C.

The guy who came to do the back flow test gave a call on that service day. He said my water meter was spinning. So, there may be a leaking and probably caused by your irrigation system. Then, I asked him to turn off the valve of the irrigation system. I found there was no water at all after I arrived home. He turned off my MAIN water valve! Then, I called him to come and fix it. He came and turned on the MAIN water valve, turned off the irrigation system valve which I showed him. Finally, the company sent me a bill for an EXTRA $40 for ""turn water back on""?! First,he is a professional and did not check carefully which valve was which although I talked with him on that phone call (there are two green boxes. One is for main water, one is for irrigation system). Second, he came to correct his mistake and charge me extra $40 which is non-sense! I called the company about my bill. The person who took the phone call said she needs to talk to the technician at night about my bill question! It is not a complicated question. But I need to wait for a whole day and don't know if they are going to re-fund me or not. I give one star rate here. I will update for any follow up tomorrow. If they correct the issue, I will modify the rate.

UPDATES: I talked with their customer service again today which is not helpful at all(just make me feel non-sense). Finally, I talked with their manager (a much nicer guy compared to the lady from customer service). They will refund the $40 back. So, if any problem, speak to manager not the customer service lady.

Anna C.

These guys are great! I have an older irrigation system in my yard and was able to schedule a time for them to come out to test my backflow device, and had them do a irrigation activation & inspection as well. The inspection consisted of them running though all the zones of my irrigation system and walking each of them as it was running. They found two broken pipes that were leaking quite a bit of water, and 4 spray heads that weren't working correctly. Their bid for repair seemed quite reasonable and they were able to do the repair work in a timely manner.