Water Heaters Only

Mark B.

I called OWH on Monday morning and made an appointment for midday. Clay their technician got hung up on an earlier job and called to say he would be late. When Clay arrived he was extremely professional and well spoken. We came to a monetary agreement for a replaced gas water heater and he proceeded to complete the task with alacrity and I cant say enough about his work... AAA!!!
Replacing and installing water heaters are relatively costly given the amount of time spent for installation(2-3 hours) yet I would recommend Clay and his company whole heartedly.

Rob W.

Excellent Professional Service. Clayton assessed the problem and replaced our water heater. Reasonably priced. Thank you.
Rob

Elisa H.

First hand experience with this company - ""Water Heaters Only"". I, myself, called a local phone number here in San Diego County, to get a Water heater installed.
I, myself was told the Water heater with install would cost $1800.00+
I, myself then asked, about breakdown of Waterheater and Install costs.
I was then told Water Heater was $1100 and Install was $800. I was told this by Water Heaters Only team member on the phone. I told him this same Water Heater cost currently on line was $703 online. He said yes, his company paid more ( now this does not even make any sense ) because Water Heaters Only has contract with the water heater maker. Phone call to company was Saturday, May 16, 2020
This review was removed - so I have clarified my First Hand, in person, on the phone with company agent, experience with this company.

Daniel H.

Water heater stopped working, traded some messages over yelp with a few vendors. WHO answered the questions the fastest and most directly. Called to schedule and confirm an appointment a little after lunch. Danny came out, reviewed the work order with me, and in a few hours had uninstalled and packed up the old water heater, and installed the new water heater and cleaned up. He reviewed the controls and maintenance guidelines with me and we were done before dinner. Overall it was a quick and seamless experience at a competitive price. I would recommend WHO and Danny to friends and family without hesitation.

Julie S.

Our installer Danny was nice and did a great job. He thoroughly answered all our questions. We recommend them. Came out and got the job done same day. Nice company and good price.

William P.

They had the lowest price by several hundred dollars of any place to replace our leaking water heater within 24 hours. Chris, the installer, explained our options clearly and even offered minor changes (like draining catch pan and pressure relief outside); so, I wont need to have my garage flood in another 9 years. Polite, clean, done in two hours, provided good directions on how to operate and maintain, and the price didn't go up from quote (even with the several recommended improvements).

Carla S.

Saturday morning we woke up to no hot water. After calling serveral different companies that would not give quotes over the phone (with the exception of one) I became frustrated and took a break before calling Water Heaters Only. The young lady I spoke to was very knowledgeable and was able to answer all my questions and set up an appointment for Sunday afternoon. The gentleman whose name is Michael came out and assessed everything then explained to us what needed to be replaced besides the water heater to bring it up to code (our old water heater was 19 yrs). After completing the job he showed me the changes that were made and explained everything he did from top to bottom. Michael was very pleasant as well as professional.

Raymond N.

Ok... so, we moved into this home in 2009. The water heater here was well over 10 years old. Finally it gave out. Its pilot would not light due to some flooding (because of the rain we got recently. Call after call, the consensus was it's time to replace.

After requesting quotes from Yelp, we settled on Water Heaters Only. That's basically off of their communication and of course a fair price.

Danny from Water Heaters Only came out to see what's going on with out water heater. He was extremely professional during this process. Which of course, goes into our checkbox of good communication and work ethics box.

Please note: For Danny coming out to assess the issue and give a solid quote was no charge!

After Danny left (once he gave the quote), I discussed this w/my better half and so we decided to go with Danny & Water Heaters Only.

Please note: Once we decided to go w/ Water Heaters Only it was towards late afternoon.

Danny came back towards early evening and even though we could tell he had a long day's work and offering Danny that he could come back the next day, Danny insisted to get started while there was still some day light left.

So Danny got started and the job went well into early to mid evening. It was somewhat towards late evening when Danny got tue job done.

Once he finished he showed me and describe the work that he did. During this process we found that the (& please don't quote me on this since I'm not plumber and don't know the exact language) overflow pipe was continuously draining water. After some time of Danny trouble shooting Danny said that we require an expansion tank. I mentioned to Danny that the quote we got 1) the initial quote from WHO on Yelp and then 2) the quote we got from Danny himself after he came out to assess and gave the quote and that WHO told me that there would be no hidden or surprise costs.

Please note at this point, the water heater was already installed, all the plumbing done and everything was ready to do, except the overflow valve was continuously open thus water draining from the tank. Basically, as the client, I had zero recourse in an unacceptable situation esp. given the cost of this job all together broke us to begin with and now being told that now there is going to be an expensive add on to the job, which we both (WHO & me) had decided and signed off on the job earlier. I mean heck, the new water heater is already installed and all piping soldered etc. What are we supposed to do? Just say, sorry we don't want it, undo all the work you've done , install our old water heater and thank you very much?

At this point. Danny went to make a call, which I suspected that he was talking w/ someone at the WHO office about the situation. Then, Danny came back with a blue tank, which was the expansion tank and said no worries, he will install and make it work.

Please note: this is already some time between 8:30pm to 9pm.

Not only did we get our hot water working, a brand new water heater, a job done to satisfaction but also and imho the most important thing being that we found a solid and fair company that will recommend to all of our family and friends and call on.

Thank you Danny and everyone at WHO.

Nancy A.

We have had Water Heaters Only replace water heaters in the past. I noticed brown tinted hot water and decided to replace the water heater. The technician, Danny, arrived promptly at the beginning of the appointment window. He had called 20 minutes before to let me know he was on the way. Danny was professional and very personable. He worked quickly to replace the water heater and make sure everything was up-to-code and then explained exactly what he had done and which parts in addition to the water heater needed to be replaced/upgraded. We continue to have good service from this company and we recommend the company and Danny, the technician.

April H.

Very efficient and courteous service. We spoke with Nancy/customer service early morning. Previous water heater purchased from Water Heaters Only, Inc. 7 years ago. Nancy was able to pull up previous details by referencing invoice number. Technician Danny Gonzalez was out the same day for install. Very thorough and kind man.