Water Heater Service Pro

Albert R.

Not professional at all. After arrival and evaluation of our plumbing issue, we were told that we would be contacted after 2-3days for follow up. Our home warranty service would have to verify service. Nearly a week later, 3 unreturned phone calls, and a message to our home warranty service, we finally hear from our home warranty company that Water Heater Service Pro are unable to do the service. Now we have a new plumbing service (who will hopefully be more respectful of their clients times and able to return a clients call)

Felicia K.

Fantastic customer service from beginning to end. Enrique was prompt, friendly, professional and kept in constant communication with me which I greatly appreciated.

Ryan Q.

These guys do all plumbing related work. We needed an auto shut off valve installed for our switch to a new insurance company. Enrique was easy to communicate and schedule with. He showed up with Joe and performed the work quickly and efficiently. They even helped getting rid of old water softener equipment that was no longer being used. Best prices, quality work, great communication!

Jennifer M.

Enrique and Joe made a terrible situation better. They were able to get us a new hot water heater a day and a half after diagnosing that the original was broken. Both of them took the time to explain everything and provide great service at a great value.

Thank you for helping fix what should have never been broken for 13 days!!

I would recommend this company to anyone!!!

D C.

Pilot light issues last night and reached out to several service providers via Yelp this morning. Enrique responded promptly to my issue within 30 minutes and provided me with a more than reasonable quote to resolve the potential issue - likely a thermocouple that needs to be replaced.
His technician Joe arrived less than 30 minutes later with the part and proceeded to complete the repair. Joe was knowledgeable and polite and the hot water is back. Any issues in the future with my water heater and I will confidently call Enrique and Joe to resolve. Thanks so much for your work, and more importantly, your integrity with the pricing. Much appreciated.

Desiree A.

Water Heater Service Pro did a wonderful job on our new water heater installation! We called them on a Wednesday and they were here Thursday, incredibly responsive and we appreciated the quick service tremendously! Joe came out to our home an completed the removal of our old water heater and install of the new one in a very timely and efficient matter. I highly recommend you trust Water Heater Service Pro for your plumbing/water heater service needs!

Phillip S.

A few months back our water heater went out. It was leaking water and the pilot light wouldn't light. Asked around and everybody said if it's leaking it's time to change it out. I reached out to a few different companies but Water Heater Service Pro stuck out to me. Their quote wasn't the lowest but wasn't the highest. They are a local family run company so I thought I'd give it a shot. I sent them a message and Enrique got back to me right away, he was willing to come out that day to check it out but I never got back to him until the next day. I reached out if he'd be able to come out and he put us on the schedule that day. I let him know I wouldn't be around due to work but my wife was home and could show him everything. He came by that day, confirmed we need to replace it, confirmed the quoted price and said he could do the job in a couple days, just needed the heater to come in. Day of the appointment another guy shows up right on time starts to replace the water heater. After about 2 hours he informs my wife the way the water heater is made to sit in place does not line up with the current piping so he'd have to run and get some pvc. Joe came to help him at this point and an hour later everything was connected and we had hot water again. They stuck to their quote even with the extra work they had to do and have had no problems since. This is why you support local business! Nothing but class!

Qiang L.

Investigated detailed situation and gave solid confirmation. This is a very difficult repair item, most of the people will not take this job. Thank you.

J L.

When our old tank style water heater started having a small puddle underneath we started reaching out for quotes and quick replacement. Getting a company to come out in a timely manner was difficult. We reached out to Water Heater Service Pro and they came out the next day. They gave us an evaluation and a quick quote letting us know what they recommended and what they had in stock. We asked about another brand and they said they could give us a quote later that day and order it in quickly. We had our new water heater ordered in and installed within a few days, before some of the other companies had come out and before others that had came back with their quotes. Their family team was such a pleasure to work with, my husband and I both commented to each other that we wished they could replace or repair other things for us. When they removed our tank water heater they showed us it was good we were quick because there was so much rust on the bottom it was about ready to let go at any time. Thank you guys for being so quick and professional!

Leo R.

I don't understand why all the 5 stars. If I can give a negative star, I would. Bunch of crooks and SCAMMERS. We contacted our home warranty company to have something done & they sent this guy. He was being so nice so I trusted the guy. He asked if I wanted an invoice after paying him the deductible and some extra but I said NO. Big mistake. Here I am, 4 months later, I needed something done again. We called the home warranty & they refused send service because they said we have an outstanding balance that hasn't been paid. We were forced to pay the same amount I paid this guy so we can get things done. I sent him an email so I can have a paper trail. He responded that he will call them with this miscommunication. He replied back saying it's all good and it's already been paid. Well NO ISH Einstein! We paid them so can get things done. I contacted him again and never heard from him ever again. I got scammed and paid twice for a service that wasn't even done right in the first place. Be careful calling this guy. ?

UPDATE! SINCE THEY'RE NOT RESPONDING TO ME. I REQUESTED A SERVICE. OF COURSE THEY'LL SAY THEY CAN'T DO IT! BECAUSE THEY ALREADY SCREW ME OVER!! I WANT MY MONEY BACK!! SCAMMERS!

NOW HE WANTS ME TO FIX THEIR MISTAKES! LOL, SERIOUSLY! IT'S NOT MY MISTAKE TO FIX. I DON'T NEED TO FIGURE IT OUT WITH THE HOME WARRANTY BECAUSE I HAVE A LIFE. I CAN'T JUST KEEP CALLING THEN FOR HIS MISTAKE! I WANT MY $85 BACK!!

THIS MF REALLY REFUSE TO ADMIT HIS STUPID MISTAKE AND REFUSE TO GIVE ME MY MONEY BACK! GOT EF'FIN BALLS TO TELL ME BEST OF LUCK! WOW WHAT KIND OF BUSINESS ARE YOU RUNNING?!