Water Fixers Plumbing & Filtration

Michael H.

Had my reverse osmosis system installed and serviced by these folks. Fast and accommodating which I appreciate. Fair pricing too.

Colonel B.

Water Fixers Plumbing & Filtration
2004 Preiska Lane
Santa Maria, Ca.,

Letter of recommendation:

Recently, I had the need to contact a plumbing service for a water heater problem. After an exhaustive search on the internet, I contacted the above reference company. I had no idea of what to expect with regards to the service or caliber of service. I originally thought only the worse possible experience as the water heater was new and had all the new gadgets on it with regards to the settings via the internet. Modern technology is not in my skill set.

All that being said I was surprised to find out that the company was very skilled at resolving the problem at hand. First, I anticipated a large statement for the house call on the weekend, which is a fair statement. I spoke with Christ and Linda, both of whom demonstrated a surprising amount of concern to quickly resolve my problem. Chris obtained the pertinent data about the new water heater and spoke with my wife, who understands the high tech jargon better than I. Once the data was disclosed, Chris indicated that he would call us back with a solution. This being the weekend, I figured on having a long weekend of cold showers. Albeit, a couple of hours later, Chris called back and spoke with my commanding general (wife) at the conclusion of this phone call, the heater was reset and all the lights started to reflect the proper colors. After the call we waited to see if this long distant fix would work. I am happy to say that this action worked and the heater is functioning correctly. During the course of the weekend I received several calls from Chris and Linda, following up on the call. Their follow up greatly impressed me as their attention to detail was superb. They expressed a concern to ensure that the solution was adequate and I was happy with the solution.

While I was very satisfied with the end result, the one aspect of this action was the fact that the company employees were so dedicated to follow up on their actions to accomplish the mission. The amount of time, to contact the maker of the water heater, (Rheem water heater) determines how to reset the heater on the internet is amazing. I think most companies would give you telephone number and leave the rest to the consumer. Rather than take this course, Chris took the time to call the manufacture and obtain the correct information to solve the problem and convey that message to myself and my wife. Perhaps another amazing aspect of this occurrence is the follow up that took place to ensure that the solution was effective and that the goal of correcting the discrepancy was appropriate.

I strongly believe that the follow up action is indicative of strong leadership of management and these individuals truly support this philosophy. Their combined follow up action was not expected and I am very impressed with this company. I now have their phone number on my home speed dial for all related services by this company. It is unusual to have this level of professionalism and attention to detail in this current environment. My past experience has been one of getting someone to come out, attempt to correct the problem and present you with a large bill. With all the time spent on solving my problem, the company did not charge me for this assistance. While they did not physically travel to my home they did provide me with a great deal of time to solve the problem. They are certainly entitled to a fee for service. It is apparent to me that they place more importance to satisfying the needs of the customer. To me their professionalism and competence exceeded all expectation. I will use this company for all my future needs for their service.

EXCEPTIONAL LEADERSHIP AND DEDICATION TO SERVICE.

Sincerely,

Colonel Brazil
US Army Green Berets

T A.

The water company shut off our water due to excessive use indicating a break ""somewhere"" in the plumbing. Chris and Victor quickly identified the leak and repaired the fractured line. They had to dig a hole about 4 feet deep to accomplish the job. They were pleasant, professional and stayed til after dark to get the job done. We are forever grateful for their work and would highly recommend them!!

Madalyn M.

The owner reached out to me on 10 separate occasions via text message beginning November 1st that I update my status.

After 5 weeks of miscommunication I am satisfied with the job Victor and his worker did in my home . The little interaction that I had with Victor, he was very responsive and friendly.

This was my original review :

It was great communication at first to getting a water softener involved, however they were never able to follow through. My initial appointment was a no show. When I called 20 minutes after the scheduled appointment, the lady stated that I was not on the schedule . She then rescheduled me 2 weeks later. Well, they called me the evening before the second appointment and had to cancel due to staff being in the ER. They then rescheduled me 10 days later. I called 30 minutes prior to my third scheduled appointment, and she stated I was not on today's schedule . She stated they cannot come out today due to having to attend temergency gas leak. I understand emergencies happen, but keeping customers scheduled appointments is the professional and honest thing to do . It seems that they are short staff and emergencies are obviously a more priority than scheduled appointments. So now here I am five weeks later and still no water softener installed. I took the day off today for this appointment in addition to adjusting my work schedule the last two cancelled/no show appointments. VERY FRUSTRATING.

It seems that more than one person is in charge of scheduling appointments, so maybe getting on the same page and confirming appointments 24 hours prior would be beneficial. I made the mistake of not getting anything in writing of my scheduled appointment

The ladies who I spoke to throughout this were very apologetic and sincere.

I would not waste your time with them.

Bruce T.

I just had a positive plumbing experience with Chris at Water Fixers Plumbing. Same day successful service with a clogged drain backing up sewage into downstairs tub and toilet. Chris had it ""snaked"" and cleared in under an hour for the quoted $125 hourly rate. It will be wonderful not to fear calling a plumber again. Bruce, Avila Beach

Jon H.

What a great experience! I needed some emergency work done on our water main. I contacted them online and had a response in literally a few minutes. They reviewed the problem with me on the phone, and had an expert at my house in 2 hours. He was on time and knew what he was doing. The problem was fixed fast and correctly.

Carl N.

Water Fixers service my filters for the last eight years. They call every year come on appointment and do a fine job in one hour.

Jeff N.

I have had the need for a plumber twice in the past couple months. Have always used Water Fixers for service on our R/O unit but recent used them for water heater replacement and a leaky faucet. They are always on time and provide a very professional service. I have found the company to be well run and a pleasure to work with. I would trust them with any plumbing needs.

Corina S.

I wanted other people to know about water fixers. This past weekend we had plumbing problems the insurance company called many contractors and no luck didn't want to come out. We call Water Fixers in Santa Maria they came out found and fixed the problem. They have fast and friendly service. I highly recommend this to you.

Traci H.

Wow! I could not handle the smell or taste of the Water on the Central Coast! I called Water Fixers & we NOW have amazing fresh water! When my water heater breaks or a major plumbing problem occurs (pray not) I will call Water Fixers! Great price, Great staff (Nancy is very helpful) & clean water! Family owned and they really educate you and walk you through the process of your health. I highly recommend them and they are LICENSED & BONDED!!