Water Fixers Plumbing & Filtration

Suzanne P.

As you will see from the facts below water fixtures does not partake in ethical business practices and lack the knowledge and experience to locate a simple water leak.
All claims in this review can be verified with documents and pictures. Home serve, a Watermain warranty company, sent out water fixtures to find the leak in our Watermain. Their tech was here maybe 1 1/2 to 2 1/2 hours. He could not find the leak with his equipment. It is important to know that the leak was coming out of our drain pipe for the gutters and onto the street. He did not have a camera probe thing with him, which would have solved everything. I inquired about it he gave me some excuse as to why he did not have a camera. He determined we needed a new main. When we received the cost it was going to be $6443.80 total, the warranty would pay all but $1459.02 as a line would be significantly longer than the original. I received a copy of the proposal from home service and was shocked by some of the items. I will only list the ones that seem unreasonable. Number one hourly rate - $135 times 20 hours and $100 times 18 hours for the helper. I did not know digging trenches was so lucrative. Number two trench shoring, which I was informed by two contractors was not needed for $475. Number three miscellaneous parts/materials $1019.58. The two previously mentioned contractors told me that materials for that long of a main should not be more than $300 retail which contractors get wholesale price which is significantly less. That is considering they would be using the proper PVC. If they mark the materials by 30% which I believe is standard that's still only $390.
After receiving the proposal I inquired about which PVC they would be using I was told the thickness was .113. Schedule 40 PVC which is .95 thickness is what both of the contractors and the water company said should be used.
Back to the leak. It was found right next to the house and next to the gutter drain. I have pictures. No new line needed. Also water fixtures was searching nowhere near the actual water line up to 40 feet away from it.
As you can see from the facts above water fixers does not partake in ethical business practices and lack the knowledge, experience and equipment to locate a simple water leak. If I had not done my research I would have paid much more than what I actually paid to find the leak and repair it. I also would have had materials that are far inferior to what is needed and potentially down the road would've had more problems.

Margarita G.

We have used water fixers for years. Their office personnel AS well as the techs that come to
Your home are very respectful, courteous and fast to get the job done. We are always pleased with their support! And let me tell you we have a 5 stage RO and if you don't have one your missing out on some high quality h2o! Everyone loves our water they say it's the best! We had a new manifold installed yesterday! Our old one was cracking. We have used this company since we bought our home 21 years ago. Definitely the best in Santa Maria!

Sherri M.

I absolutely am so grateful for the employees at Water Fixers. It took over three months to work through our Home Warranty company and through it all, from the staff in the office (Debra and Lynda) to the installers who came to diagnose the problem and ultimately replace the water softener (George, Brian and Victor), the responsiveness and friendly professional service has been a lifesaver. There is nothing so frustrating as dealing with an insurance company who is resistant to live up to their contract. They made this company jump through hoop after hoop and Water Fixers stuck it out and made it happen. I am truly grateful for everything they did and if you ever need a company you can rely on, then this is the place! Amazing staff! Truly.

Ronelle H.

Beware of this company! They charge $135 per hour to do an estimate, which most companies do for free! The Journeyman plumber on scene was accompanied by a two week trainee that slowed him down considerably (on the job training). That journeyman padded his 5 1/2 hrs on the job by billing for 7 1/2 hrs., When called to the attention of the owner he provided no relief.

Stefanie H.

These was the contracted company that GE wanted us to use when our water softener valve broke while still under warranty. They were much more helpful than GE in getting the softener repaired. They worked with us getting the part and called throughout, in what turned out to be a lengthy process, with GE. They arrived when they said they would, the repairmen were courteous and abided by Covid restrictions, they quickly repaired the unit & cleaned up after themselves. We would highly recommend this company.

Michael H.

Had my reverse osmosis system installed and serviced by these folks. Fast and accommodating which I appreciate. Fair pricing too.

Colonel B.

Water Fixers Plumbing & Filtration
2004 Preiska Lane
Santa Maria, Ca.,

Letter of recommendation:

Recently, I had the need to contact a plumbing service for a water heater problem. After an exhaustive search on the internet, I contacted the above reference company. I had no idea of what to expect with regards to the service or caliber of service. I originally thought only the worse possible experience as the water heater was new and had all the new gadgets on it with regards to the settings via the internet. Modern technology is not in my skill set.

All that being said I was surprised to find out that the company was very skilled at resolving the problem at hand. First, I anticipated a large statement for the house call on the weekend, which is a fair statement. I spoke with Christ and Linda, both of whom demonstrated a surprising amount of concern to quickly resolve my problem. Chris obtained the pertinent data about the new water heater and spoke with my wife, who understands the high tech jargon better than I. Once the data was disclosed, Chris indicated that he would call us back with a solution. This being the weekend, I figured on having a long weekend of cold showers. Albeit, a couple of hours later, Chris called back and spoke with my commanding general (wife) at the conclusion of this phone call, the heater was reset and all the lights started to reflect the proper colors. After the call we waited to see if this long distant fix would work. I am happy to say that this action worked and the heater is functioning correctly. During the course of the weekend I received several calls from Chris and Linda, following up on the call. Their follow up greatly impressed me as their attention to detail was superb. They expressed a concern to ensure that the solution was adequate and I was happy with the solution.

While I was very satisfied with the end result, the one aspect of this action was the fact that the company employees were so dedicated to follow up on their actions to accomplish the mission. The amount of time, to contact the maker of the water heater, (Rheem water heater) determines how to reset the heater on the internet is amazing. I think most companies would give you telephone number and leave the rest to the consumer. Rather than take this course, Chris took the time to call the manufacture and obtain the correct information to solve the problem and convey that message to myself and my wife. Perhaps another amazing aspect of this occurrence is the follow up that took place to ensure that the solution was effective and that the goal of correcting the discrepancy was appropriate.

I strongly believe that the follow up action is indicative of strong leadership of management and these individuals truly support this philosophy. Their combined follow up action was not expected and I am very impressed with this company. I now have their phone number on my home speed dial for all related services by this company. It is unusual to have this level of professionalism and attention to detail in this current environment. My past experience has been one of getting someone to come out, attempt to correct the problem and present you with a large bill. With all the time spent on solving my problem, the company did not charge me for this assistance. While they did not physically travel to my home they did provide me with a great deal of time to solve the problem. They are certainly entitled to a fee for service. It is apparent to me that they place more importance to satisfying the needs of the customer. To me their professionalism and competence exceeded all expectation. I will use this company for all my future needs for their service.

EXCEPTIONAL LEADERSHIP AND DEDICATION TO SERVICE.

Sincerely,

Colonel Brazil
US Army Green Berets

T A.

The water company shut off our water due to excessive use indicating a break ""somewhere"" in the plumbing. Chris and Victor quickly identified the leak and repaired the fractured line. They had to dig a hole about 4 feet deep to accomplish the job. They were pleasant, professional and stayed til after dark to get the job done. We are forever grateful for their work and would highly recommend them!!

Madalyn M.

The owner reached out to me on 10 separate occasions via text message beginning November 1st that I update my status.

After 5 weeks of miscommunication I am satisfied with the job Victor and his worker did in my home . The little interaction that I had with Victor, he was very responsive and friendly.

This was my original review :

It was great communication at first to getting a water softener involved, however they were never able to follow through. My initial appointment was a no show. When I called 20 minutes after the scheduled appointment, the lady stated that I was not on the schedule . She then rescheduled me 2 weeks later. Well, they called me the evening before the second appointment and had to cancel due to staff being in the ER. They then rescheduled me 10 days later. I called 30 minutes prior to my third scheduled appointment, and she stated I was not on today's schedule . She stated they cannot come out today due to having to attend temergency gas leak. I understand emergencies happen, but keeping customers scheduled appointments is the professional and honest thing to do . It seems that they are short staff and emergencies are obviously a more priority than scheduled appointments. So now here I am five weeks later and still no water softener installed. I took the day off today for this appointment in addition to adjusting my work schedule the last two cancelled/no show appointments. VERY FRUSTRATING.

It seems that more than one person is in charge of scheduling appointments, so maybe getting on the same page and confirming appointments 24 hours prior would be beneficial. I made the mistake of not getting anything in writing of my scheduled appointment

The ladies who I spoke to throughout this were very apologetic and sincere.

I would not waste your time with them.

Bruce T.

I just had a positive plumbing experience with Chris at Water Fixers Plumbing. Same day successful service with a clogged drain backing up sewage into downstairs tub and toilet. Chris had it ""snaked"" and cleared in under an hour for the quoted $125 hourly rate. It will be wonderful not to fear calling a plumber again. Bruce, Avila Beach