Washington Water Heaters, Heating & Air Conditioning

Ashley G.

They did a great job and were similar in cost to Lowe's for a new water heater. Quite a bit less expensive then other plumbers I called. Fast, easy, and excellent work getting my water heater replaced.

Victor S.

Great service, best price awesome timing. Tom and Steven came out to handful of jobs. I initially was only going to get my water tank replaced but i got my hvac serviced as well as some plumbing done. They came out very quickly got everything done at once, and gave my some good consultation on what some things i wanted to get done in the future!

Tom G.

My 20 year old water heater was leaking. It was a slow leak, but needed to be dealt with soon.

I started with another company that had good Yelp reviews. They asked for pictures, then told me what it might cost to replace my water heater. The bid was higher than I was expecting and I was surprised they weren't willing to come out.

So, I called Washington Water Heaters. Steve came out that day, walked me through all my options. After hearing challenges I would have switching to tankless, I decided to stay with a traditional water heater. Steve was out the next morning and replaced my leaking water heater. Great service!!!

David W.

Just had Steve from Washington Waters Heaters replace my 50g gas water heater that finally gave up the ghost.

He did a really great job, and was super knowledgeable.

After having a few ""sketchy"" plumbers come by to give me estimates, I'm thankful I found WWH!

Connie W.

Great crew and they installed my new A/C in one day. Reasonable price and good work. left a clean house!

Jenn L.

It's not often a company earns a 1 star rating from me, but since Washington Water Heaters could not manage to notify me before 4pm of a change to my scheduled appointment tomorrow morning, such is their lot.
I would understand if their technician was working on an unexpected emergency for another customer, but it appears they cannot make it during our agreed upon 2-hour window because the technician is ""taking some days off'."" Unless it was sick time - which the scheduler did not indicate it was - I would think WWH would require their employees give more than a few hours notice that they were 'taking some days off.'
What further frustrates me is, when I indicated the new time slot wouldn't work because another company already held that window, the scheduler said, ""Well, I guess you'll just have to be taken off the schedule then."" Come on ... can't you at least make an ATTEMPT to provide decent customer service? How hard is it to say, ""I'm sorry for your inconvenience, are there any other times tomorrow that might work?""
I have been tasked by my bosses to get 3 bids for this property. It will necessitate a 1.5 hour commute each way, so I did my research, chose 3 (what appeared to be) reputable companies, and arranged my schedule 2 weeks in advance to spend the day at the property obtaining bids. Yes ... it was 'just a bid' but WWH had a 1 in 3 chance of acquiring a $4000-6000 project. In my book, that's pretty good money.
If you are looking for a company that values your time and dollar, I suggest you move onto the next plumber on your list!

Annie H.

Washington Water Heaters provided a great experience. I have been having hot water issues for some time and had to turn on my heater to get enough hot water in the house. I contacted Kings Heating since they previously provided service and they said everything was ok but I never had to turn on the heat. I contacted Steve through Yelp and right away he recognized I had a power vent system (what? not idea for me) and that my water was very old, he came out, gave a bid on the work and Tom was out in a few days to replace the water heater. Both Steve and Tom were very professional and friendly. Steve explained our options for quick interim fix to replace a valve and the long term to replace the water heater and associated costs. The bid was accurate, there were no additional costs after work was done as some other reviews had noted. The work was completed in 2 hours and Tom walked us through the work as well. Easy peasy. Very good experience, definitely would recommend. Hopefully won't need to call them anytime soon, but would use them again without a doubt.

Kristina D.

Steve and Tom were an absolute pleasure to work with from start to finish. I found these guys by accident. I was on Yelp requesting a quote from a different company and checked the ""send to companies like this"" box. Steve responded even sooner than the company I originally requested a quote from and was out that same day. Our water heater died and leaked all over the basement, so we needed a replacement ASAP. We were thinking of switching to tankless, and Steve walked me through the whole process, explaining pros and cons, making sure I checked in with our gas company to confirm that our line could support it (we found out it could not). He walked me around my house and identified and explained the venting issues. That night, he sent a detailed email bid outlining 3 different options, and gave me his honest opinion about which one we should choose, which in this case happened to be the lowest price one. Steve and Tom took time on Memorial Day to come out and haul our old water heater away before the water mitigation service started drying out the basement, and then cam back a few days later to install our new water heater. Steve was super responsive via text (I had lots of questions and there were lots of variables to sort through as we made our decision) through the whole process. Wonderful to work with.

Laura G.

This company is the real deal. Their customer service is amazing! Whenever we have needed them, they have been so nice made every effort to accommodate us and get someone out asap. They are literally a pleasure to deal with considering it's usually a pretty lousy day when they are needed. I can't speak to pricing as we have an unusual instant hot water / whole-house radiant heating system so it's not like just any company could help. When they installed the new system, there were some adjustments needed and they came out to tweak things two different times without charging us. If you're comparing quotes and they aren't the cheapest option, remember that you get what you pay for. They make up for it in service.

Dan B.

Len and Daniel installed a new tankless combi boiler unit in our place today on a four-day turnaround from their initial estimate. We're happy to be free of our aging, rusty tank system.

I picked them initially since our place has a hydronic heating system, which some plumbers are less familiar with than others. They successfully installed our new boiler/hot water heater and converted our hydronic system to a far more hygenic closed loop system over the course of a day. While it was not a cheap affair, the end result is both beautifully done and far more efficient than our old system.

If you've had to deal with plumbers that feel lazy or less than professional, call these guys. I was consistently impressed with their work ethic and professionalism, and their craftsmanship is also beautiful to boot.