Washington Energy Services

Elizabeth H.

W.E.S. used to be an honest company but that has evidently changed- at least in the branch that sells & services furnaces. For twenty years I've trusted them and they've done good work on more than one project here at the house. However, two days ago, on a routine furnace-maintenance visit. their tech seriously misinformed me about the state of my furnace. He led me to believe it was malfunctioning (giving off high levels of carbon monoxide) and would need to be replaced. Over the next two days I got new readings from two other companies who found that the furnace was old, but, working just fine, and that if it had been giving off such high levels of CO other measures would have had to be taken immediately. When I reported the 'error' to W.E.S. they sent out a new tech whose reading agreed with the other two companies and he lightly explained that ""his meter will have to be recalibrated."" So one star for good work in other departments - worth more than one; but a minus-several for their furnace division.

Michael J.

I do NOT recommend Washington Energy Services to anyone looking for a mini split heat pump install in Seattle.

What a headache. To cut a long story short, the HVAC contractors did a terrible install job (3 leaks in the line set, refrigerant lines were connected to the wrong head units) and it took FIVE follow up visits to identify and fix the problem. During this chaos, I got to meet 6 different HVAC guys- only one of them figured it out on the 4th visit.

Worst part is that they kept recharging the refrigerant while there were still leaks in the system; and all of it leaked into the atmosphere. R410A is a powerful greenhouse warming gas that takes decades to decay. I feel terrible..

During the 2 weeks it took to finally get it fixed, management never reached out to me, and the front office scheduling staff were not pleasant to work with. Like, we went with the most expensive bid and I would expect an apology for poor work.

Bottom line: Skip Washington Energy Services, their staff don't know what they're doing and they will end up doing installing wrong.

Yuko A.

We installed a heat pump from them about 10years ago and ever since we have done annual maintenance with them, not even checking other places because we believed that they would do their job right. We have been paying over $500 annually for just maintenance of heat pump, tankless water heater. This year, the heat pump broke (there was a leak), and we asked them to come out. They charged $1400 for the maintenance service, then returned to detect the leak in the heat pump that they charged $600 additional. Then they gave us two different options. One with brand new heat pump with the cost of $8000 or two with the repair with the cost of $4400. When we felt that they are over charging, we looked around other places finding out both places only charge us less than $2000. I understand it's a hard time for everyone due to covid, but we customer also cannot afford that much, and we wonder why somewhere else has really lower price even for the maintenance. I'd check with home advisor which companies are recommended in the site first.

Janet G.

I recently purchased a Bryant furnace from WA Energy Service and very pleased with the staff and installation. Very polite and professional not to mention fast and hard working! I have always been pleased with their services! Extra thanks to Igor & Ruben. Excellent team.

Steve B.

Had a new fireplace insert and hot water heater installed recently by WES. Everything went pretty well, only hiccup was a part that was stuck at the border for a couple of days. Looking forward to using the new insert as the weather starts to turn colder

Anna M.

Washington Energy Services installed AC in my house. It was a decision long in the making but I'm fortunate to have been able to do this.
Martin was my main contact and he was very responsive to my numerous questions. The schedulers made sure I had all the information, including permits, that I needed. The installers were first rate: they showed up as promised, were considerate, and took care with both my house and my time.
We chose this company only slightly based on $ as the 3 companies we contacted were similar in this regard. The final decision was based on the ""feel"" we got from our contacts with the 3 companies.

Larena H.

They were terrible to work with. Josh had a attitude that they really didn't need my business. He said well you know it will be a 1000.00 for a storm door. Then he said his rep had to leave for a death in the family. I understand that happens and I'm sorry for him. But a simple phone call from them would have been nice instead of me chasing them. And by the way I have the 1000.00 dollars it will go to someone else. Plus I am doing both doors. Really disappointed. Bad attitude and bad service.

George B.

I would not recommend WES for window replacement. Have serious concerns regarding not the windows themselves but the quality of the installation. They had to cut the hardy plank siding to refit the window frames and the cuts were sloppy and needed a ridiculous amount of caulking to seal. One window started leaking within a year and was told that the seal failed because we didn't paint the new frames to protect the caulking. Really? The seal on window properly installed should not depend on a coat of paint. I suspect the windows were not wrapped properly during the installation process and sealed before the new frames were put on. Be prepared to hire hey separate contractor to come out and paint your frames they do not perform this work even though they deem it necessary for proper seal. Very frustrating.

Mary Jo D.

Loved this service.
Prior to the installation the representative that came to my house was great. He explained everything to me. Not only that but he did not try to sell me a more expensive unit then the one I needed for my small house.

At installation the guys showed up with masks and were polite and considerate. They even made a needed adjustment to my heating system. The supervisor came by to check the progress and suggest a change which I appreciated.

It was an excellent experience. Good service and good people. It is 90 degrees out right now and I am cool and comfortable!

Carolee C.

Overall we were happy with both the sale and installation process. We had a somewhat major problem arise when the installers were placing a part of the furnace into the wall of the garage and they hit a water pipe with a nail. Now there was no way for them to know a water pipe was running behind the wall and upon learning they hit the water pipe they immediately turned off the water. They fixed the water pipe which meant opening up the wall. After fixing the water pipe they properly patched the wall. What could have been a huge disaster was quickly addressed. Outside of that issue we were very happy with our experience.