Washington Energy Services

Ric M.

Customer service falls short.
Contacted WES after Bryant gas furnace stopped working. Had a authorized Bryant dealer install furnace and is still under warranty. Problem was diagnosed as a major part had failed by installing dealership. They ordered part but out of stock entire west coast, no ETA.
Ask WES if they happened to have part in stock, because they are a large dealership. I was prepared to pay them to double check the diagnosis and install the part. But they refused to tell me if they had the part in stock.
They wanted me to pay for a service call then tell me if they had the part or it would need to be back ordered, which would put me where I'm currently at and wasting $175 to $200.
Wouldn't recommend this company.

moona k.

Do not use them, at least for heat pumps! They do not perform quality work nor do they sell quality products.

Krissy T.

A big thank you to the work crew that completed the new siding installation on our home. Ramon (the team leader), Samuel, and John! Thanks for patiently answering all of our questions with such a high level of professionalism and kindness and doing an outstanding job on the project. A special thank you to John for fixing the light switch for the porch light; going above his required work duties to be so helpful!

Deb B.

I contacted Washington Energy this week to request maintenance on the ductless heat pump they installed in 2016. They were out this afternoon, thoroughly inspected and cleaned the unit, patiently answered all my questions and best of all, quickly and efficiently got everything working normally again. I remain delighted with Washington Energy, with the durability and cost effectiveness of my heat pump, and with both Cheryl, the Customer Care Coordinator who assisted me and Cris, my HVAC Service Technician. Excellent service!

Elizabeth H.

W.E.S. used to be an honest company but that has evidently changed- at least in the branch that sells & services furnaces. For twenty years I've trusted them and they've done good work on more than one project here at the house. However, two days ago, on a routine furnace-maintenance visit. their tech seriously misinformed me about the state of my furnace. He led me to believe it was malfunctioning (giving off high levels of carbon monoxide) and would need to be replaced. Over the next two days I got new readings from two other companies who found that the furnace was old, but, working just fine, and that if it had been giving off such high levels of CO other measures would have had to be taken immediately. When I reported the 'error' to W.E.S. they sent out a new tech whose reading agreed with the other two companies and he lightly explained that ""his meter will have to be recalibrated."" So one star for good work in other departments - worth more than one; but a minus-several for their furnace division.

Michael J.

I do NOT recommend Washington Energy Services to anyone looking for a mini split heat pump install in Seattle.

What a headache. To cut a long story short, the HVAC contractors did a terrible install job (3 leaks in the line set, refrigerant lines were connected to the wrong head units) and it took FIVE follow up visits to identify and fix the problem. During this chaos, I got to meet 6 different HVAC guys- only one of them figured it out on the 4th visit.

Worst part is that they kept recharging the refrigerant while there were still leaks in the system; and all of it leaked into the atmosphere. R410A is a powerful greenhouse warming gas that takes decades to decay. I feel terrible..

During the 2 weeks it took to finally get it fixed, management never reached out to me, and the front office scheduling staff were not pleasant to work with. Like, we went with the most expensive bid and I would expect an apology for poor work.

Bottom line: Skip Washington Energy Services, their staff don't know what they're doing and they will end up doing installing wrong.

Yuko A.

We installed a heat pump from them about 10years ago and ever since we have done annual maintenance with them, not even checking other places because we believed that they would do their job right. We have been paying over $500 annually for just maintenance of heat pump, tankless water heater. This year, the heat pump broke (there was a leak), and we asked them to come out. They charged $1400 for the maintenance service, then returned to detect the leak in the heat pump that they charged $600 additional. Then they gave us two different options. One with brand new heat pump with the cost of $8000 or two with the repair with the cost of $4400. When we felt that they are over charging, we looked around other places finding out both places only charge us less than $2000. I understand it's a hard time for everyone due to covid, but we customer also cannot afford that much, and we wonder why somewhere else has really lower price even for the maintenance. I'd check with home advisor which companies are recommended in the site first.

Janet G.

I recently purchased a Bryant furnace from WA Energy Service and very pleased with the staff and installation. Very polite and professional not to mention fast and hard working! I have always been pleased with their services! Extra thanks to Igor & Ruben. Excellent team.

Steve B.

Had a new fireplace insert and hot water heater installed recently by WES. Everything went pretty well, only hiccup was a part that was stuck at the border for a couple of days. Looking forward to using the new insert as the weather starts to turn colder

Anna M.

Washington Energy Services installed AC in my house. It was a decision long in the making but I'm fortunate to have been able to do this.
Martin was my main contact and he was very responsive to my numerous questions. The schedulers made sure I had all the information, including permits, that I needed. The installers were first rate: they showed up as promised, were considerate, and took care with both my house and my time.
We chose this company only slightly based on $ as the 3 companies we contacted were similar in this regard. The final decision was based on the ""feel"" we got from our contacts with the 3 companies.